Keating Pipeworks

A noticeable dichotomy is present in the reviews for Keating Pipeworks. Many long-term customers express unwavering loyalty and satisfaction with the company's services, highlighting the dependable and professional nature of the plumbing team, specifically praising Bill and Mark's integrity and communication. These reviews detail experiences of successful plumbing jobs completed efficiently, with ... Read more

A noticeable dichotomy is present in the reviews for Keating Pipeworks. Many long-term customers express unwavering loyalty and satisfaction with the company's services, highlighting the dependable and professional nature of the plumbing team, specifically praising Bill and Mark's integrity and communication. These reviews detail experiences of successful plumbing jobs completed efficiently, with many customers noting the absence of pushy upselling tactics, which creates a sense of trust and reliability. Conversely, there are a few reviews that highlight concerns regarding recent experiences. A particular customer recounts a while dealing with a faulty job, wherein poor communication led to frustration over the execution of the work, and the physical mess left behind after the job completion added to their dissatisfaction. This sentiment of discontent and disappointment underscores the importance of clear and direct communication, especially for customers undertaking significant home renovations, as well as the importance of maintaining cleanliness during work. Key common findings include: - Strong Customer Loyalty: Long-time customers appreciate the trustworthiness and quality service of Keating Pipeworks, often describing their experiences in glowing terms. - Communication Issues: A few complaints highlight instances where vital information was not communicated adequately, leading to misunderstandings and dissatisfaction. - Quality of Work: While many customers emphasize the professional quality of work delivered, there are criticisms regarding cleanliness post-service. - Timeliness and Responsiveness: Positive feedback frequently mentions the timely responses and urgency with which the company addresses plumbing issues. - Overall Positive Reputation: The general trend of reviews suggest a strong base that values consistent quality, honesty, and customer service, even if a few recent jobs have raised concerns. In summary, while Keating Pipeworks has built a loyal customer base that attests to its quality and professionalism, there are gaps in communication and execution that could impact new customer experiences if not addressed. Read less