Hot Water Now

A notable concern across several reviews is the high cost of service and installation provided by Hot Water Now. Many customers felt that the charges were exorbitant, especially given that repairs often involved replacing relatively inexpensive parts, leading to feelings of being taken advantage of. Specific instances showed that customers were charged significant fees for service calls or parts w... Read more

A notable concern across several reviews is the high cost of service and installation provided by Hot Water Now. Many customers felt that the charges were exorbitant, especially given that repairs often involved replacing relatively inexpensive parts, leading to feelings of being taken advantage of. Specific instances showed that customers were charged significant fees for service calls or parts while receiving what they considered to be ineffective or insufficient solutions. High-pressure sales tactics regarding additional services, like permits or unnecessary installations, also contributed to the negative sentiment. Customer service, particularly in follow-up communications, was frequently highlighted as problematic. A frustrating pattern emerged in which customers felt ignored after raising concerns or seeking clarifications on their invoices. Promises made by the customer service team, especially by owner Keith, to resolve issues often seemed unfulfilled, leading to increased frustration and loss of trust. While a minority of reviews expressed contentment with the quality of work done Read less