Richter Plumbing & Heating

The reviews demonstrate a dichotomy in customer experiences with Richter Plumbing & Heating. On one hand, there is significant dissatisfaction stemming from unprofessional behavior, particularly in urgent situations. One reviewer detailed an unacceptable delay in response time regarding a furnace issue during cold weather, coupled with poor communication. The sentiment expressed is one of frustrat... Read more

The reviews demonstrate a dichotomy in customer experiences with Richter Plumbing & Heating. On one hand, there is significant dissatisfaction stemming from unprofessional behavior, particularly in urgent situations. One reviewer detailed an unacceptable delay in response time regarding a furnace issue during cold weather, coupled with poor communication. The sentiment expressed is one of frustration and disappointment, as the customer felt left in a vulnerable position and highlighted the consequential risks of frozen pipes due to the lack of timely service. On the other hand, another review reflects a more positive experience with the company, noting satisfactory and efficient service for various plumbing issues over the years, including water heaters and garbage disposals, with an emphasis on reasonable prices. This indicates that while some customers have faced significant issues with service delivery, others have found value in the services provided. Common findings indicate a critical need for improved communication and commitment to customer care in urgent situations as perceived by one customer. The contrast between the negative and positive experiences suggests variability in service consistency, which could be a focal point for the company to address and improve its overall reputation. Read less