Phillips Plumbing & Mechanical

The reviews clearly show a divide in customer experiences with Phillips Plumbing & Mechanical. Positive sentiments highlight the professionalism, expertise, and quality of work provided by the technicians. Customers appreciate the detailed estimates they received, the courteous behavior of staff, and the technical skill in completing jobs effectively. Instances of work done on water heaters, boile... Read more

The reviews clearly show a divide in customer experiences with Phillips Plumbing & Mechanical. Positive sentiments highlight the professionalism, expertise, and quality of work provided by the technicians. Customers appreciate the detailed estimates they received, the courteous behavior of staff, and the technical skill in completing jobs effectively. Instances of work done on water heaters, boilers, and other plumbing needs have received commendations, especially when the technicians were described as knowledgeable and polite. Conversely, a recurring theme in the negative reviews revolves around pricing practices and the perception of transparency. Multiple reviews point to instances of unexpected charges and high fees for relatively simple services. For example, customers have reported feeling shocked and frustrated by the final bills, which included additional costs that were not made clear upfront. Many reviews indicate that customers felt "gouged" or "taken advantage of," especially when they sought urgent assistance for plumbing issues. Furthermore, persistent issues with customer service have emerged, particularly in relation to scheduling and follow-up. Customers frequently mentioned poor communication regarding appointments, either through missed calls or no-shows by technicians. Several reviews noted delays in receiving estimates and lack of follow-through after initial visits. When concerns were raised over service quality or pricing, many commenters felt that their grievances were ignored, further eroding trust in the company. Additionally, the company Read less