Overview of Company Customer Sentiment Analysis in January
The feedback for Roberts Maintenance Service highlights significant dissatisfaction regarding the reliability of their service. Customers seem to feel disrespected due to missed appointments and lack of communication, leading to a negative sentiment towards the company's professionalism. In a detailed sentiment analysis of the provided review, it is clear that the main concern is related to misse... Read more
The feedback for Roberts Maintenance Service highlights significant dissatisfaction regarding the reliability of their service. Customers seem to feel disrespected due to missed appointments and lack of communication, leading to a negative sentiment towards the company's professionalism. In a detailed sentiment analysis of the provided review, it is clear that the main concern is related to missed appointments and poor communication on the part of Craig, a representative of the service. The review explicitly mentions that he did not show up for the scheduled appointment nor did he have the courtesy to inform the customer about the cancellation. This lack of respect for the customer Read less