Raven Plumbing Heating & Backflow Prevention

The reviews for Raven Plumbing Heating & Backflow Prevention indicate several recurring themes and sentiments that illustrate a troubling market perception. Many customers noted positive experiences with prompt service, highlighting the speed with which their issues were addressed, particularly for clients utilizing home warranty services. Several reviews mentioned that technicians were friendly... Read more

The reviews for Raven Plumbing Heating & Backflow Prevention indicate several recurring themes and sentiments that illustrate a troubling market perception. Many customers noted positive experiences with prompt service, highlighting the speed with which their issues were addressed, particularly for clients utilizing home warranty services. Several reviews mentioned that technicians were friendly and able to resolve problems quickly, reflecting a strong initial customer satisfaction. Conversely, a significant portion of the feedback expressed frustrations regarding billing practices and technical competence. Multiple reviewers described incidents in which they felt overcharged for services or additional labor that seemed unnecessary. One review specifically mentioned a marked discrepancy between the cost of parts through Raven compared to purchasing them directly, indicating potential price gouging. Moreover, a glaring issue across the feedback is the lack of effective communication and follow-through from the company. Many customers recounted difficulties in reaching the company for follow-ups or clarifications regarding unfinished work, which significantly contributed to their dissatisfaction. Instances of technicians showing up unprepared or without proper equipment were also common, leading to wasted time and prolonged issues. There were also alarming accounts of damaging mistakes made by technicians, leading to further complications for customers, including water damage and worsening conditions. Such negligence significantly exacerbated trust issues for customers, making them recommend seeking alternative service providers. In summary, while there are commendable service instances, the overall sentiment in recent reviews suggests a need for improvement in both technical competency and customer service communication, as these factors have resulted in a significant number of dissatisfied clients. Read less