Peterson Plumbing, Heating, Cooling & Drain

There is a strong consensus among reviewers that Peterson Plumbing, Heating, Cooling & Drain engages in high-pressure sales tactics and inequitably charges for its services. Many customers report being quoted exorbitant prices for relatively simple repairs, often after diagnoses that seem overly pessimistic or even inaccurate. Instances where technicians suggested replacements for expensive parts ... Read more

There is a strong consensus among reviewers that Peterson Plumbing, Heating, Cooling & Drain engages in high-pressure sales tactics and inequitably charges for its services. Many customers report being quoted exorbitant prices for relatively simple repairs, often after diagnoses that seem overly pessimistic or even inaccurate. Instances where technicians suggested replacements for expensive parts when repairs were feasible were highlighted throughout feedback, leading to accusations of dishonesty. A recurring theme is the apparent unpreparedness and disorganization of the staff. Multiple users mentioned scheduling frustrations and poor communication during service calls, contributing to a general sense of chaos and inefficiency within the company's operations. This disorganization is often coupled with descriptions of rude or defensive behavior from customer service representatives and technicians, diminishing any positive experience customers might have had with the service itself. Several reviews indicate that customers were misled about the nature of repairs needed, resulting in unnecessary expenditures. Many voiced their feelings of being taken advantage of, particularly those who are less knowledgeable in home maintenance and repairs. Such experiences were especially concerning when they involved vulnerable populations, such as elderly clients, suggesting a troubling trend of disregard for ethical service. In contrast, a small fraction of reviews presented experiences of satisfactory service, appreciating the technicians Read less