American Leak Detection of Western Colorado

The positive feedback centers around the experience of a customer with technician Dave Smith, who is described as "amazing" for his ability to identify a water leak in a challenging situation. His use of helium for leak detection proved successful, earning him strong recommendations from the reviewer. This suggests that the company has capable technicians who are effective at solving complex probl... Read more

The positive feedback centers around the experience of a customer with technician Dave Smith, who is described as "amazing" for his ability to identify a water leak in a challenging situation. His use of helium for leak detection proved successful, earning him strong recommendations from the reviewer. This suggests that the company has capable technicians who are effective at solving complex problems. On the negative side, the customer expressed frustration with the company's communication practices. The reviewer reported multiple attempts to get in touch with the company through their website and phone messages, all of which went unanswered over a two-week span. This lack of communication significantly detracted from the overall service experience, highlighting potential deficiencies in customer follow-up or responsiveness. In summary, American Leak Detection of Western Colorado showcases strong technical skills among its staff, particularly with Dave Smith, yet it faces challenges in maintaining effective customer communication and support. A focus on improving these aspects could lead to a more consistently positive customer experience. Read less