Swan Plumbing, Heating & Air Conditioning

High-Quality Technicians: Multiple reviewers expressed satisfaction with the technicians' expertise and friendliness. Specific names, such as Alex, Andy, and Phil, received commendations for professionalism and customer care. Reviewers appreciated how these technicians communicated their findings and treatment plans clearly, going above and beyond in cases of urgent repair work.Operational Ineffic... Read more

High-Quality Technicians: Multiple reviewers expressed satisfaction with the technicians' expertise and friendliness. Specific names, such as Alex, Andy, and Phil, received commendations for professionalism and customer care. Reviewers appreciated how these technicians communicated their findings and treatment plans clearly, going above and beyond in cases of urgent repair work.Operational Inefficiencies: A significant number of reviews indicated frustration with the scheduling process, highlighted by missed appointments, long wait times for service, and lack of follow-up from the office staff. Some customers noted that despite receiving reminders, appointments would be canceled or rescheduled with little notice, causing significant inconvenience.Pricing Concerns: Reviews reflected mixed opinions on pricing. Some customers felt the charges for repairs and installations were exorbitantly high compared to competitors. Instances of perceived bait-and-switch tactics regarding diagnostic fees and an overall lack of transparency in costs left many feeling distrustful. Complaints of being upsold unnecessary repairs added to this sentiment.Customer Service Issues: There were numerous complaints regarding customer service, particularly related to the office staff's approach and responsiveness. A number of customers reported feeling dismissed or encountering rudeness when raising concerns. The perception of declining service quality was evident in comments about how long-standing customers felt neglected amidst expansion efforts.Positive Experiences Amidst Negatives: While many reviews showcased negative sentiments, there were also many positive experiences highlighted, reinforcing the notion that satisfaction is highly variable based on individual encounters. Customers who had fulfilling interactions with technicians often contrasted starkly with those who faced challenges with customer service and follow-up processes.Retention of Long-term Clients: Some long-term customers reported disappointment with the company Read less