Overview of Company Customer Sentiment Analysis in January
Rocky Mountain Services has received overwhelmingly negative feedback in the past month, highlighting significant issues regarding pricing, service quality, and reliability. Numerous customers reported feeling overcharged, with inflated costs for basic services and materials leading to feelings of being robbed. Many experienced incomplete projects, unprofessional conduct, and failed inspections, r... Read more
Rocky Mountain Services has received overwhelmingly negative feedback in the past month, highlighting significant issues regarding pricing, service quality, and reliability. Numerous customers reported feeling overcharged, with inflated costs for basic services and materials leading to feelings of being robbed. Many experienced incomplete projects, unprofessional conduct, and failed inspections, resulting in a lack of trust. Furthermore, issues with rebate promises and poor communication added to customer dissatisfaction. Concerns were raised about dishonest practices, including claims of manipulated reviews and unlicensed personnel, contributing to a sentiment of anger and distrust among users. Overall, the sentiment conveyed through these reviews suggests a strong aversion towards the company's services and practices. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews collectively reveal a severe dissatisfaction with Rocky Mountain Services, marked by several recurring themes:Pricing Concerns: Multiple reviewers expressed frustration over perceived outrageous pricing, citing instances where they were charged several times more than what competitors offered for similar services. This inflated pricing was perceived as predatory, leaving customers feel... Read more
The reviews collectively reveal a severe dissatisfaction with Rocky Mountain Services, marked by several recurring themes:Pricing Concerns: Multiple reviewers expressed frustration over perceived outrageous pricing, citing instances where they were charged several times more than what competitors offered for similar services. This inflated pricing was perceived as predatory, leaving customers feeling exploited.Service Quality and Professionalism: There are numerous accounts of incomplete work and unprofessional behaviors from the staff. Reviewers reported instances where appointments were missed, work was left unfinished, and electricians showed up without the necessary knowledge or tools, resulting in further complications in customers' homes.Communication Issues: Customers noted a severe lack of communication from the company. Many expressed disappointment with the follow-up on promised rebates or job completions, leading to feelings of neglect. The overall failure to respond to inquiries further exacerbated frustrations.Dishonesty and Unethical Practices: A significant trend in the reviews hints at potential dishonest business practices, including accusations of providing misleading information and possibly orchestrating fake positive reviews to bolster the company's public image. Multiple reviewers mentioned feeling misled regarding the qualifications of the workers, with claims of working with unlicensed electricians and projects not compliant with legal codes.Recommendations Against Usage: The overwhelming consensus suggests extreme caution, with many reviewers imploring others to avoid using Rocky Mountain Services altogether, citing personal experiences of significant financial loss and stress. In conclusion, findings from the reviews indicate that Rocky Mountain Services is struggling with major operational and ethical challenges, leading to a harmful reputation among current and former customers. The common sentiments reflect anger, betrayal, and a strong warning to potential clients to seek alternatives. Read less