Patrick Plumbing & Heating

The reviews illustrate a significant divide in customer experiences with Patrick Plumbing & Heating. Positive feedback emphasizes the expertise, speed, and friendliness of the service personnel, particularly mentioning the pleasant demeanor of technicians like Chuck and Mike. Positive reviewers commend the quality of work and express satisfaction with the resolved issues, often mentioning prompt s... Read more

The reviews illustrate a significant divide in customer experiences with Patrick Plumbing & Heating. Positive feedback emphasizes the expertise, speed, and friendliness of the service personnel, particularly mentioning the pleasant demeanor of technicians like Chuck and Mike. Positive reviewers commend the quality of work and express satisfaction with the resolved issues, often mentioning prompt service and fair pricing. For instance, customers appreciated detailed assessments of their plumbing conditions and proactive solutions, increasing their willingness to recommend the company to others. In contrast, several reviews express frustration related to reliability and communication. Complaints about missed appointments, ineffective resolutions, and unsatisfactory customer service from the management are prevalent. Some customers have recounted experiences of being charged for services that did not meet their expectations, highlighting issues such as unexpected travel fees and unclear billing practices. Notably, a few reviews identified a lack of accountability from the company Read less