Lion Plumbing & Drains

The review points to the technician's timeliness and demeanor as notable strengths for Lion Plumbing & Drains. The reviewer explicitly mentions the technician being "nice" and "polite," which highlights the company's focus on customer service and the positive attitude of staff. The swift diagnosis of the issue within 30 minutes is also viewed favorably, suggesting that the technicians are knowledg... Read more

The review points to the technician's timeliness and demeanor as notable strengths for Lion Plumbing & Drains. The reviewer explicitly mentions the technician being "nice" and "polite," which highlights the company's focus on customer service and the positive attitude of staff. The swift diagnosis of the issue within 30 minutes is also viewed favorably, suggesting that the technicians are knowledgeable and capable in their work. However, the overall sentiment takes a downturn due to concerns about pricing. The customer expressed disappointment with the final cost of the repair, feeling that it was significantly higher than anticipated based on the advertised service call charge. The reviewer calculates an hourly rate for the service, which they feel is exorbitant, labeling the price as "too rich for my blood." This indicates a disconnect between customer expectations and the actual cost of service, suggesting that while the service quality may be acceptable, the pricing can lead to dissatisfaction. Common themes include appreciation for the technician's performance but frustration with perceived high costs, which could deter potential customers. Addressing pricing transparency and value perceptions may be crucial for improving overall customer satisfaction for Lion Plumbing & Drains. Read less