John Stinnett Plumbing & Heating

The reviews present a contrasting picture of John Stinnett Plumbing & Heating's performance. On one hand, customers were pleased with the promptness and professionalism of the staff. The first reviewer noted a quick response to a clogged main drain, which was resolved efficiently, leading to a decision to use the service again in the future. Similarly, another reviewer appreciated the fast arrival... Read more

The reviews present a contrasting picture of John Stinnett Plumbing & Heating's performance. On one hand, customers were pleased with the promptness and professionalism of the staff. The first reviewer noted a quick response to a clogged main drain, which was resolved efficiently, leading to a decision to use the service again in the future. Similarly, another reviewer appreciated the fast arrival and effective handling of a significant plumbing issue at their office, with the service considered well worth the reasonable cost. On the other hand, the third review highlighted concerns about customer service, especially regarding the company's after-hours support. The reviewer indicated dissatisfaction with the responses they received, as well as the overall attitude of the staff, which they perceived as unhelpful. The mention of expectations for better customer service due to the move to a rural area suggests a disconnect between customer expectations and the service provided. Additionally, there were complaints about pricing compared to initial quotes, leading to a decision to seek alternative options for future needs. In summary, while John Stinnett Plumbing & Heating excels in prompt emergency services, there are noticeable areas for improvement in customer support and transparency regarding pricing, which could affect their reputation among potential clients. Read less