Benjamin Franklin Plumbing - Longmont

The majority of reviews directed at Benjamin Franklin Plumbing suggest a severe lack of professionalism and reliability, with repeated mentions of significant delays in service and failure to communicate effectively with customers. Many customers expressed frustration over lengthy wait times that did not align with the company's advertised punctuality promise. There were multiple instances where c... Read more

The majority of reviews directed at Benjamin Franklin Plumbing suggest a severe lack of professionalism and reliability, with repeated mentions of significant delays in service and failure to communicate effectively with customers. Many customers expressed frustration over lengthy wait times that did not align with the company's advertised punctuality promise. There were multiple instances where customers were left waiting for hours, only to receive no service or a last-minute cancellation. Pricing emerged as another critical pain point. A common theme among reviewers was the perception of exorbitant pricing, with many asserting that they were charged significantly more than they could have found elsewhere. Specific examples included charges for straightforward services, such as a toilet installation or drain cleaning, where costs were described as being two to three times higher than competing local plumbing companies. Customers expressed feelings of exploitation, often citing experiences of being overcharged specifically when servicing elderly or uninformed clients. Reviewers frequently highlighted instances of perceived dishonesty, where technicians purportedly inflated problems with plumbing to justify higher charges. Some reviews are particularly scathing, calling the business practices unethical, particularly in situations involving vulnerable demographics, like the elderly. Complaints regarding technicians displaying rude or dismissive attitudes also appeared frequently, exacerbating customer dissatisfaction. Additionally, there were complaints about the lack of accountability, with many customers unable to reach company representatives for follow-up after poor service experiences. Promised callbacks from supervisors or managers often failed to materialize, leaving customers feeling disregarded and unsupported. In discussion of actual service delivery, there were mixed reports: while some customers noted competent and respectful technicians, such as Ben, who performed well under pressure, the overwhelming sentiment was negative. The contrast in experiences further contributes to the company Read less