Balance Point Heating & Air Conditioning

The feedback for Balance Point Heating & Air Conditioning showcases a clear division between those who had exceptionally positive experiences and those who faced considerable dissatisfaction. Customers like those who installed new HVAC systems praised the technicians for their knowledge, thoroughness, and professionalism. Ben, in particular, received commendations for his expertise and customer su... Read more

The feedback for Balance Point Heating & Air Conditioning showcases a clear division between those who had exceptionally positive experiences and those who faced considerable dissatisfaction. Customers like those who installed new HVAC systems praised the technicians for their knowledge, thoroughness, and professionalism. Ben, in particular, received commendations for his expertise and customer support throughout the installation process. Reviewers expressed appreciation for clear communication and follow-up to ensure customer satisfaction after installation, with some noting that the technicians worked efficiently and respected their homes during the process. Conversely, a notable segment of reviews revealed significant dissatisfaction related to customer service and billing procedures. Customers reported instances of missed appointments without adequate communication, causing frustration and wasted time. Some felt that the company prioritized profit over service quality, feeling misled by expensive service fees despite unsatisfactory resolutions to their HVAC issues. Clients involved in problematic interactions with the company suggested that their experiences left them feeling trapped or taken advantage of, particularly when large repair or replacement expenses were presented without sufficient justification. In summary, while Balance Point excels in providing knowledgeable and efficient HVAC installation and support, they face criticisms around scheduling reliability, customer service practices, and transparency in billing. Future customer engagement strategies might benefit from addressing these concerns to enhance overall satisfaction and trust in the company. Read less