APR Plumbing & Heating

The reviews indicate that APR Plumbing & Heating is consistently recognized for its strong customer service and reliable expertise. Many customers specifically mention Robert, who seems to be a key figure, as a knowledgeable and friendly professional. His ability to diagnose issues accurately, whether they require minor repairs or full replacements, has earned him substantial trust from clients. ... Read more

The reviews indicate that APR Plumbing & Heating is consistently recognized for its strong customer service and reliable expertise. Many customers specifically mention Robert, who seems to be a key figure, as a knowledgeable and friendly professional. His ability to diagnose issues accurately, whether they require minor repairs or full replacements, has earned him substantial trust from clients. The company's pricing model has also received positive feedback, with several customers noting that their rates are significantly lower than competitors while still delivering quality work. This suggests a competitive edge in the market that contributes to customer satisfaction. Promptness in service is another hallmark of APR Plumbing; numerous reviewers highlighted that technicians arrived on time and completed the work efficiently. This reliability is crucial in emergency situations, which customers appreciated, especially during instances like flooding. Communication stands out as a vital aspect of APR Plumbing's service. The company demonstrates commitment by responding quickly, answering questions thoroughly, and keeping clients informed, which enhances the overall customer experience. While there was a mention of dissatisfaction regarding a gas range installation, the rapid follow-up and resolution of that complaint through a full refund showcased the company's accountability and dedication to customer service. This willingness to address grievances positively impacted the perception of the company, leading clients to revise their ratings that initially reflected dissatisfaction. In summary, APR Plumbing & Heating appears to maintain a strong reputation through honesty, competitive pricing, timely service, and responsive customer care, reinforcing its position as a highly recommended choice for plumbing and HVAC needs among its clientele. Read less