All Around Plumbing & Heating

The reviews reveal a severe divide in customer experiences with All Around Plumbing & Heating. The first review details a highly negative encounter, portraying the team's demeanor as rude and unprofessional. This reviewer notes significant lapses in preparedness, such as the absence of essential tools and a proper truck, ultimately leading to dissatisfaction with the service provided and the decis... Read more

The reviews reveal a severe divide in customer experiences with All Around Plumbing & Heating. The first review details a highly negative encounter, portraying the team's demeanor as rude and unprofessional. This reviewer notes significant lapses in preparedness, such as the absence of essential tools and a proper truck, ultimately leading to dissatisfaction with the service provided and the decision to terminate the engagement. Their frustration is compounded by the perceived mess left behind, including the improper disposal of debris in the customer's driveway. Contrastingly, the second review highlights a positive experience, specifically emphasizing Ryan's courteous and professional manner. This reviewer recognized him as a reliable plumber, appreciated for prompt responses and reasonable rates, noting that he has effectively resolved plumbing issues for their elderly mother on multiple occasions. The glowing recommendation depicts a much more favorable side of the company, suggesting that while there are significant issues with certain staff members, others, like Ryan, uphold higher standards of service. Common findings in the reviews indicate a significant inconsistency in service quality. Customers reported dissatisfaction primarily with certain agents' professionalism and basic operational readiness. In contrast, commendations for quality service are directed towards specific individuals within the company, implying a disparity in training or performance standards. This analysis suggests that prospective customers may want to carefully evaluate which employees they engage with or seek recommendations specifically for individuals like Ryan, who have received positive reviews. Read less