Ace Hi Plumbing & Heating & Air

The reviews reveal a significant divide in customer satisfaction at Ace Hi Plumbing & Heating & Air. On one hand, many customers express gratitude for the quick response times and the skilled work performed by technicians like Mark and Rick. Reviews note that issues such as furnace failures, sewer leaks, and plumbing repairs are often addressed efficiently. Positive sentiments focus on the experti... Read more

The reviews reveal a significant divide in customer satisfaction at Ace Hi Plumbing & Heating & Air. On one hand, many customers express gratitude for the quick response times and the skilled work performed by technicians like Mark and Rick. Reviews note that issues such as furnace failures, sewer leaks, and plumbing repairs are often addressed efficiently. Positive sentiments focus on the expertise displayed and the seamless handling of urgent situations, with multiple customers stating they would return for future services due to these experiences. Conversely, a considerable portion of the reviews underscores troubling issues related to customer service and billing practices. Many customers report unprofessional manners and an apparent lack of communication from the management, particularly highlighting interactions with individuals named Shawn and Rick, who have been described as rude and dismissive when addressing concerns or disagreements about charges. Instances of being charged more than initially quoted Read less