1st Action Plumbing Heating and Air

The recent reviews of 1st Action Plumbing Heating and Air suggest a generally positive sentiment, highlighting the company's prompt service, professionalism, and friendly staff. Many customers commend the technicians for their courteous behavior and thorough work. The company receives praise for its quick response times to emergencies, with several customers expressing appreciation for how well th... Read more

The recent reviews of 1st Action Plumbing Heating and Air suggest a generally positive sentiment, highlighting the company's prompt service, professionalism, and friendly staff. Many customers commend the technicians for their courteous behavior and thorough work. The company receives praise for its quick response times to emergencies, with several customers expressing appreciation for how well the team handled urgent situations. However, there is a marked contrast in the experiences of a few customers, particularly regarding billing practices and the advice given about equipment replacement, leading to frustration and disappointment. Despite this, the overall impression remains positive, with a strong likelihood of repeat business from satisfied customers. In detail, the reviews highlight a few common themes. Most customers consistently commend the professionalism and efficiency of the staff, noting their ability to arrive on time and complete tasks without leaving behind any mess. The customer service experience is often singled out, particularly mentioning one employee in the office as a standout who provided exceptional assistance. Conversely, a significant issue arises from one negative experience concerning a technician's advice on a faulty water heater. This customer felt misled after being told to replace a water heater that was later found to be defective due to a minor component. This experience has tainted their perception of the company, leading to a sense of distrust about the accuracy of assessments provided by the technicians. Overall, while the reviews paint 1st Action Plumbing Heating and Air as a reliable and high-quality service for most consumers, it also underscores the importance of clear communication and trust in customer interactions, particularly concerning assessments and financial estimates. Read less