Rock Plumbing Heating and Air Conditioning

A recurring theme across the reviews is a strong sentiment of dissatisfaction concerning the pricing practices of Rock Plumbing Heating and Air Conditioning. Customers consistently noted that the quotes provided by the technicians were excessively high, often in stark contrast to comparable services available on the market. For example, one reviewer mentioned a quote of $7,000 for a sewer line rep... Read more

A recurring theme across the reviews is a strong sentiment of dissatisfaction concerning the pricing practices of Rock Plumbing Heating and Air Conditioning. Customers consistently noted that the quotes provided by the technicians were excessively high, often in stark contrast to comparable services available on the market. For example, one reviewer mentioned a quote of $7,000 for a sewer line repair that was ultimately completed elsewhere for $3,900, which raises concerns about the company's pricing strategy and whether it constitutes a fair value. Many reviews also highlight a lack of transparency, as several customers reported being charged a service fee just for a technician to assess the problem without any prior indication of the potential costs involved. This approach has led to a feeling of being misled, especially when additional costs emerged that were not previously communicated. One reviewer mentioned paying over $700 for a garbage disposal replacement that they found could be handled for a fraction of that cost elsewhere. While a few reviews acknowledged the professionalism of the technicians, these positive aspects were generally overshadowed by complaints regarding the company's failure to deliver on promises or to provide timely service. Customers expressed frustration over unreturned calls and unresolved issues, indicating a lack of accountability from the company. The overall sentiment leans heavily towards a warning for potential customers to exercise caution when considering Rock Plumbing Heating and Air Conditioning for their service needs. Multiple reviews suggest avoiding the company in favor of more reliable and transparent competitors, further contributing to the negative impression of Rock Plumbing. In summary, while some technicians may provide quality workmanship, the consistent feedback points towards problematic business practices that leave many customers feeling exploited or dissatisfied with their experience. Read less