Precision Plumbing Heating Cooling & Electric

The overall sentiment derived from the reviews indicates a troubling trend indicating dissatisfaction with Precision Plumbing Heating Cooling & Electric.Pricing Concerns: A significant number of reviews emphasize the company's steep pricing practices, characterizing them as "predatory" and highlighting instances where quotes were several times higher than those from competitors for similar service... Read more

The overall sentiment derived from the reviews indicates a troubling trend indicating dissatisfaction with Precision Plumbing Heating Cooling & Electric.Pricing Concerns: A significant number of reviews emphasize the company's steep pricing practices, characterizing them as "predatory" and highlighting instances where quotes were several times higher than those from competitors for similar services. Customers report feeling gouged, as reflected in specific anecdotes of charges such as $560 for a relatively simple repair and quotes exceeding $4,000 for a water heater replacement that competitors offered at half the price. This consistent theme of inflated pricing has led many reviewers to warn potential customers to seek multiple estimates and conduct research prior to engaging.Customer Service Issues: Multiple reviews detail experiences with poor customer service, specifically referencing last-minute cancellations or rescheduling of appointments that inconvenienced customers significantly. Comments suggesting a lack of commitment to follow through on scheduled work and rudeness from staff members enhance the negative perception surrounding customer care. Instances of technicians failing to communicate effectively, misunderstandings about service offers, and a general sense of unprofessionalism contribute to this theme.Trustworthiness and Transparency: Trust appears to be a prevailing concern, with reviews mentioning instances where customers felt compelled to verify quotes and work performed. There are mentions of technicians providing questionable assessments of necessary repairs, leading to feelings of distrust. This reflects a broader concern about the integrity of the service, with calls to avoid the company based on reports of misleading practices.Mixed Technician Experiences: While reviews do include some praise for individual technicians who displayed competence, professionalism, and courtesy, these positive aspects are overshadowed by a negative overall experience emanating from the company's policies rather than the work itself. Praise for specific employees, like Rocco or Zach, indicates that while the company may possess skilled workers, systemic issues within management and operational practices detract from the customer experience.Operational Inefficiencies: Many customers noted inefficiencies within the company's scheduling system and communication. Common frustrations included the inability of the company to honor service agreements within a reasonable time frame and the perception that the company prioritized higher-paying jobs over routine customer needs.Public Perception and Recommendations: There's a clear recommendation from multiple customers to avoid Precision Plumbing in favor of alternative local plumbing services, which are viewed as more reliable and reasonably priced. Negative interactions with customer service and indications of a lack of responsiveness to feedback further exacerbate this issue, leading to an overall recommendation against the company. In conclusion, the sentiment surrounding Precision Plumbing Heating Cooling & Electric is heavily negative, with repeated calls for transparency in pricing, improved customer service, and a more respectful approach to customer interactions. Potential customers are advised to conduct thorough research, compare quotes, and consider alternatives before engaging with this service provider. Read less