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Review and analyze now for company Bell and provide the analysis in the discussed format for the following reviews: '''We had a great experience with Bell - Especially Vuk. Scheduling was super easy and we quickly had time scheduled for Vuk to come over and take a look at our main level A/C unit.

Vuk was suggested to us by a friend. He was on time and had an upfront discussion about next steps and costs associated.

We had our unit repaired within 2 hours. Highly recommend them for any HVAC issues and ask for Vuk.

Absolutely recommend! We requested service for lighting problems in our kitchen. Jeremiah Trevino from Bell Plumbing & Heating arrived within one day.

Jeremiah was polite, friendly and professional. Our German Shepherd liked him immediately.

He quickly evaluated our lighting problems and prosed two solutions. The first was to simply fix the faulty wiring for two light fixtures and the second, fix the whole room with a new "Slim LED Recessed Lighting System" that included eight new recessed light fixtures.

This is an advanced system that is very reliable and long lasting. (ie.

no further replacement of light bulbs needed). It was expensive, but provided good value over the long run.

Jeremiah completed the entire job skillfully and efficiently and showed us all the features of the new lighting system. My wife and I are very satisfied with our new kitchen lighting.

The service was superb. We will continue to call on Bell Plumbing and Heating for any further home repairs that we need.

I requested a certified Rinnai Tankless Water Heater tech for a leak inspection . No only was the tech unfamiliar with these units but dismantled it and left it open and gas.

All valves on with the electrical were left off and water valves off and the gas valve on when the tech left! This is very dangerous! Mostly they mis represented their skills and certification to service these units! Horrible experience!!! We had a leaking bathroom sink and a shower head that dropped. They sent out a Master plumber.

He fixed the sink. Said he couldn't fix the shower.

They would have to go thru drywall in next room. Gave us a quote of $4000.00.

We declined. 1 week later sink is leaking again.

They send different Master plumber. Says other guy did it all wrong.

He supposedly fixes it. He did not less than a week later it is leaking again.

We call our local handyman. He comes out fixes sink and shower.

Took off faceplate in the shower changes out the piece in there. Less than 100.00.

Both work great. We complained to Bell Plumbing they did nothing!!!' Bell Plumping took us for 600.00 and did not fix the problem.

Bad part I grew up by one of the Bells want to support a family business. Do not use them unless you like giving LOTS of money away! I would give negative stars if I could.

They should be ashamed!! AN UPDATE I phoned Bell to question the $1,000,00 charge for a repair that took less than hour. The employee I spoke to was familiar with my job, was courteous, and said they would "get back to me".

They never made atempt to contact me. In my opinion, the lack of response confirmed that Bell Plumbing unopologetically charges $1,000.00 an hour for repair.

Another update: After initiating a chargeback with Chase, Bell Plumbing finally reached out to try and get me to accept a refund in exchange for taking down my review and signing a release form. I declined as I think it's important people know what type of company they are.

That being said, I am giving them one additional star for finally offering a refund after being threatened with a chargeback. Do business with them at your own risk, they made it very clear through numerous exchanges with me that through their terms of service, they reserve the right to decide to cancel/change the services that you've paid for.

Please see the attached email screenshot. Bell plumbing came to my grandmothers home and replaced 2 toilet seats, a shower head and 2 valves for $1165 (labor only).

This company prays on the elderly and uninformed. I would not recommend this company.

Since you are already on on yelp I'm sure your not using them anyways. This place is a joke! My husband got swindled into a membership due to maintenance on the furnace being included.

We were just charged $400 for someone to be here for 20 min!! No notice that prices were changed when calling to schedule no notice of changes to membership. We will never use this company and will make sure to share this with the neighborhood and community.

Bell plumbing charged 578.88 for a 35 minute service call on 20.00 value replacement. Our tenant paid this invoice, he did know what a reasonable cost should be.

When we called Bell to question the cost....they said that is our minimum fee, you are getting the Bell service and nice vehicles. I do not recommend Bell plumbing, their pricing is egregious and their vehicles are not nice.

After our complaint and discussion with the business they provided an additional discount of $150 towards the repair costs. This was appreciated and I understand their business model.

Still would be beneficial to have up front pricing. Bell Plumbing has a friendly front office and ease in scheduling.

It charges a $99 diagnostic fee, which is waived if one contracts for service. Bell also offered us a 30% discount because we're senior citizens and my husband is military.

Sounds good enough to at least get them into the house to figure out what's dripping. Turned out it was a turnoff valve.

The technicians was here for 1.5 hours and charged us $1300 to install 4 shutoff valves. Is there anyone out there that thinks $850/hour is excessive? Bell Plumbing & Heating quoted me $2,000 to replace one toilet.

They actually quoted me $2,420 and then provided a $420 discount. If you read reviews this type of overcharging seems to be a strategy of this company.

It is unfair of them to try to take advantage of people that may not have industry knowledge of cost or the time to deal with an untrustworthy company. DO NOT USE BELL PLUMBING AND HEATING.

I needed a sink hookup and some other stuff done. Bell was very responsive and was available the next day.

They're a good size company who have been in business for almost 100 years. I was very happy with the work that was done.

I've been a landlord for over 25 years, I have used a lot of contractors and know what good work looks like. The technician, Jay H, did a solid job.

I will definitely use Bell again. I came home from vacation to find 2-3" of standing water in my storage room.

Tony came out to fix the problem. I knew from the moment he came to the door, I was going to like him.

He assessed the situation, explained options to me then went to work. He is a very personable individual.

I can see him going far. If you get the chance to choose your technician, I would highly recommend Tony.

This place rips off seniors by charging them outrageous prices for parts that are inexpensive. My mom chose this place because it was the only one listed in the Heather Gardens newsletter.

She is elderly and does not know how to use the Internet. Little did she know she would get majorly ripped off for parts of the toilet that had to be replaced, all under $20.

She was charged more that $500 and could of bought 3 new toilets for that price. My brother in law owns a construction company and knows about toilets and parts for them.

She said she felt like crying when the technician told her the price, but felt like she had to pay it. This place needs to be removed from the Heather Garden newsletter as they take advantage of the elderly, it is pure elder abuse! Avoid this place at all means! Bell is the best! We've used them for a while now.

Our furnace started doing some weird things this week, so I called at about 4:45pm to set up an appointment, and spoke with Heather, who was a delight. She scheduled me an appointment for the same day! I was NOT expecting that, especially so late in the day, and wow - what a nice surprise! Chris came, and he was awesome.

Super honest about what was going on, inspected everything and was straightforward about what I could and could not wait on. It's always a little nerve wracking when you have a service technician in your home, because it's a big unknown - how much am I going to spend today? I feel so much more at ease now, I wasn't out hundreds (or thousands) of dollars, and it looks like our furnace is going to get us through the winter with no big problems.

Thanks, Chris, Heather, and the whole team at Bell! I would give 0 stars if I could. this company preys on senior citizens, they charged my mother who is in her 80s, $554 to put a $20 part in her toilet, it was high pressure my mom was almost in tears, but she had to go ahead and pay it because it's her only bathroom.

The technician said he was in a hurry and had to leave so she didn't have time to call us and check on the price. I've spoken to the manager and she didn't help at all.

They let the technicians quote whatever price they want and then they lied about the part he put in saying it was brass when it's just plastic. Plus they never even mailed her receipt, I had to call and request it to be emailed to me.

Complete rip off and scam! Prices are outrageous. There is no real explanation of the estimate.

They say that all jobs are priced on a flat rate basis. You hate to lose the $99 evaluation fee so you go ahead with the job out of concerns for your safety, and then you realize just how much you were overcharged.

And why is there a $99 estimate fee when all jobs are based on a flat rate? Then, it takes almost 2 weeks to get clarification of the charges. They sent the invoice to the wrong email address three times, and that was their excuse for not sending the invoice until after the job was done.

Would never use this company again. Recommend you check other companies before you call Bell.

If I would have known that a simple gas valve replacement would have cost over $1,000 I never would have had them out to my house. And if their jobs are all based on a flat rate then they could have told me that before they wasted my time and my money.

And their alleged 20% discount for seniors is a joke. If you want to pay 300% more than you have to, hire Bell.

We have used them many times, and have always wondered whether they over charged. Now we know.

Our furnace started working on and off. We called Bell who said they drained a clogged pipe and performed a complete maintenance and inspection for over $300 and told us everything was working fine.

The next day, the furnace was off again. Bell came back and said two pressure valves were failing, which he said he had noticed the day before but didn't tell us.

He said he could replace one valve for about $600 and both for over $1,000. He said those valves are really expensive.

When I asked for the manufacturer and part numbers, he said he couldn't tell me because "it isn't industry standard". He then said he didn't know.

When I saw that the information was clearly printed on the valves, he said I couldn't order the valves because I'm not in the industry. I looked on Google and learned that I could order the valves for $14.96 and $17.31.

I hired a different HVAC company who agreed to order the valves and replace the old ones for $351. I'm done doing business with Bell.

I paid $168 for a technician to come out and look at my bathroom faucet (no water pressure) and tell me that the whole fixture needed to be replaced. I received two quotes, one for them to supply the replacement fixture and install it.

It was absurdly high, in the thousands range. If I supplied the fixture myself it would be about $400.

I was told the cartridge was broken and it couldn't be replaced in my fixture. I did some searching online and found the exact Delta replacement cartridge.

I ordered it and installed it myself. That didn't solve the issue so I did more research online and found out it was probably an aerator issue.

I went to Ace, bought a new aerator for $5, and now my faucet is working great. Long story short, they tried to tell me I had to replace my entire fixture when the only thing wrong was a faulty aerator.

If they're as experienced as they claim they should have known it was just the aerator so I was either taken advantage of or they didn't know what they were doing. I would not trust them for plumbing issues, I almost wasted $400 with them.

One star is for the plumber being nice, but otherwise would not recommend. Felt pressured to agree to the high price and get the work done right away with the scare tactic of it being dangerous that I couldn't turn off the water in my new home and the pipes could burst at any time.

The technicians on-site and everyone else I've talked to at Bell have said that they're competitive in their pricing and that they do an analysis every year, but I paid more than double what I should have for the job they accomplished. Scheduling the HVAC technician we specifically requested our HVAC be scoped for a leak.

HVAC technician on-site didn't know anything about that request and recommended I pull up my own floorboards, to try to find my own HVAC leak. Had to wait for Bell to call me back 3 days later to tell me that they don't do duct scoping and use a separate company to do that.

In hindsight, this technician was probably trying to save me money. Buyer Beware! We have used Bell Plumbing for years on many properties and always had good service.

We were recently out of town when the toilet started leaking at one of our rentals. We told the renter to call Bell.

They spent 3 1/2 hours at the house, replacing the water valves, putting in a new wax ring and cleaning out the toilet. They charged over $2,900 but then gave her a senior citizen discount bringing the total to $2500.

Shame on Bell Plumbing for charging such exorbitant rates on an elderly woman who had no idea what a fair charge should be. She trusted them to treat her fairly and they abused that trust.

After complaining to them, they gave us 10% back but that was little comfort. Don't trust and don't use them! The staff who work for Bell are outstanding professionals.

The Company often has limited availability and charges an outrageous premium for anything that they do. Don't get me wrong, it is quality work if you can afford it I live in a townhome community.

In May 2023, I called Bell Plumbing to come out and investigate the sound of water in my laundry room. The technician immediately said you have a water main leak.

He arranged for Brad, Bell's estimator to come out and confirm. When Brad arrived, I asked him if he should turn off the water main at the curb stop to confirm it was the main line.

He said it wasn't necessary because it was definitely a water main leak. Brad then informed my HOA Board that it was a water main leak and provided a quote for $9,600+ along with a recommendation that this repair be a priority.

Based on this information, my HOA authorized Bell Plumbing to commence with excavation and water main replacement. When the Bell technicians arrived and started excavation, I told them I still had water because my toilets were flushing.

I asked that they turn off the water main at the curb stop to see if the sound of water was still there in my laundry room. They said it wasn't necessary to turn off the water until the excavation was complete and main line replacement was ready to begin.

After the main line was removed, it was determined by Bell that there was in fact no leak in the main line. At that time, an individual from the city arrived and told me it was most likely a sewer line problem.

Bell Plumbing would not negotiate with my HOA on the cost of the repair. My HOA subsequently charged the invoice back to me as an assessment.

Bell was wrong with their diagnosis of the problem. They refused to turn the water main off at the curb stop to confirm it was indeed a water main leak.

Now I am stuck with this expensive assessment for a repair that was never required! This was total negligence on the part of Bell Plumbing. I feel they were just out to make a buck and never performed due diligence on the part of me - the homeowner.

Like a lot of customers, I regret that I ever used their services. I needed to replace a filter for a humidifier.

They ended up charging me $510 with the trip charge. It shouldn't have cost more than $120-$180.

Within two weeks, the unit broke down. An electrode on the unit had burned up.

My suspicion it was there shoddy work but I can't prove. Another technician says this never happens., They said it should be warrantied under their work and offered to come out free to look at it.

They came out and looked and gave me a $2,100 estimate to fix it. They charged me $265 for a trip charge.

I should have kicked them out of the house. I had a reputable company come in and fix the problem for $315 plus $60 for another filter.

Buyer beware. Since filing this response, with Bell Plumbing and Heating, we received a telephone call from their "Customer Relations Representative." The woman said she had "read" all sides and understood that we had requested work that Bell declined to perform and had quoted a different approach that would not have solved the issue with our Swamp Cooler.

HOWEVER, we had signed the trip charge and estimate report so we must pay. We asked her to repeat her title of "customer relations", and she replied that was what she was doing!! We paid under protest to avoid Bell proceeding with their threats to file mechanic liens and other legal actions against our property for $210.00.

We do not recommend Bell Plumbing and Heating. Their scheme is to say they can do work, get on property, require you to sign their authorizations, provide exorbitant estimates for work that does not address a problem, and threaten legal action if you refused to pay.

If we had used Bell, the work would have cost close to $4000 and taken 3 or 4 days to complete with multiple visits. We called Pristine Plumbing.

They repaired our Swamp Cooler as we had requested Bell to do in approximately 45 minutes for a cost of $349.00. So much for Bell's mission statement, "To Build Life-Long Customers by Providing Needs -Based Solutions", focusing on Accountability, Service, Professionalism, Integrity, Reliability and Empathy in all that we do." Our original complaint to Bell follows.

We are responding to your request for payment of invoice 81469303 and most recent threatening email without hearing our side of the story. When we agreed to this service, it was based on specific representations made to us about your capabilities to service our swamp cooler.

Prior to engaging your services, we asked your scheduler if you repaired water lines that go through an attic space to supply water to our swamp cooler. The reply was yes.

When your HVAC repairman came to our home, he said he would NOT repair the line in the attic that supplied water to our cooler. He said a plumber was needed to install plumbing to a hose bib on the outside of the house and then a copper waterline to feed water to the cooler.

He assured us that the plumber could do all this and then start-up our cooler. Regrettably, we found this was an additional misrepresentation on the part of another employee.

When your plumber arrived on site before doing any work or looking at the project, he required me to sign an invoice for diagnostic work order before he would do anything. After a signing the document, I explained the project.

The plumber then said he was not qualified or authorized to start up the cooler or even to install the copper water line from the Fawcett to the cooler. He then looked in the crawl space, said that this would be an "easy job." He would only have to run a pipe about two feet from existing plumbing and then install the hose bib at a point where we both agreed would be appropriate.

When I asked what was going to be done about the feeder line to the cooler, he then went to his truck and remained there for approximately 45 minutes to an hour. I finally walked out to the truck finding him talking to his supervisor.

When I asked if I could talk to the supervisor, he hung up, saying that the supervisor would not be able to help me. After another 15 or more minutes, he then provided a quote for the plumbing work and hose bid of approximately $3,500.

$3,500 for a job that he had identified as "easy". We said that we would not pay that exorbitant amount and that because of the misrepresentations and ridiculous bid we felt that we should not pay him on the spot.

Your plumber then stated that he understood why we were "mad". He had not put the cover back on the entrance to the crawl space.

We told him we would take care of it. He did not work on our property--not even inspecting the water lines in our home to address the installation of a water bib.

Since the representatives you sent were not able to perform the work we requested even though you had represented your people were qualified to do so, we did not authorize the plumbing. If we had authorized the work, we would still not have a working cooler without more appointments and further expense.

We concluded that your misrepresentations and the waste of our time did not warrant payment. After review of our response, we believe that to live up to your mission statement, you should waive the trip and diagnostic fees because you did not earn it and it is the right thing to do.

The right thing to do for customer service and to preserve any chance that we will use your services again and/or speak favorably of you company to anyone again. In case you have forgotten, your mission is "To Build Life-Long Customers by Providing Needs -Based Solutions", focusing on Accountability, Service, Professionalism, Integrity, Reliability and Empathy in all that we do." The one star is for the service tech, who was efficient and polite.

As for the company, they charged me more for a new garbage disposal and installation than I am going to be charged by a different company for the purchase and installation of a new dishwasher!!!!!!! Do not use this company. They think too much of themselves.

They asked for a review after the visit. I gave them a very poor review.

They didn't even bother to respond. My service call was on Sept 23, 2021.

Look it up!!! Not only are you doubting a customer but now I have to freaking prove it Bell plumbing is the worst! Go to your records. Stop accusing customers of being liars!! Been using Bell for years and recently had them come out and look at a part on my furnace that was making some noise.

By itself this part is $250...keep that in mind. So the guy proceeds to look at the functioning--but noisy--part and says he can replace it for $1,200 but that will just result in a cascade of other failures.

What I really need is a new furnace for about $5,000. Oh, my A/C condenser also has a few years on it so I need to replace that as well.

So, a whole new system for $10-$15k...when would I like to have Bell's engineer out to design it? All this for a $250 part that is making a little noise. This is one 10 year customer who has now deleted Bell from my address book.

Oh, forgot to add that I got another quote to replace the $250 part, which was $600. They also said the part might keep working for a long time and the sound did not necessarily mean failure was imminent.

My rating was originally won but I have had time to deal with Bell a number of other times and I am very happy with them. Absolute joke of a company.

This company has been out to my condo 3 times to install a thermostat, and my problem has only gotten worse. Before contacting this company, I had an older thermostat that I wanted updated.

The thermostat worked fine, but I'd wanted a newer model. Trip one, they sent a box truck, and then stated that they could not find anywhere to park it (I live downtown), so they would have to reschedule for the next week.

Trip two, they sent a smaller vehicle, with someone who was not certified to work on my type of unit (which was clearly stated in the notes) so they had to reschedule. Trip 3 someone finally came out and installed the thermostat and I was happy, until the next day when I realized that my apartments air conditioning did not work, despite being triggered by the thermostat.

I called to have someone come figure this out, and they informed me that there is a $46 fee for that. This is absolutely unacceptable.

If they do not fix the issue this time I will end up spending my own money elsewhere to fix their mistake. I went to the retail store today to look at kitchen sinks and found the retail/parts store is permanently closed.

There is a sign on the door that says they couldn't compete with big box competitors or online sales. Yes, I guess that is right when you are charging 2.5 to 3X the price you can buy the same parts for anywhere else.

Never have I gone to Bell and found anything priced competitively. They even had a stupid return policy.

Unfortunately the buying public voted with their dollars and put this legacy retail establishment out of its misery. They simply refused to adapt to the market.

(Why did I go? They did have a nice showroom and the staff was knowlegdable). The sign went on to say they now schedule design consultants and still do repairs.

Read those reviews. Looks like the ridic prices moved from the floor to the field.

Dead ringer. Wanted $600 to replace a washing machine discharge drain.

A complete waste of my time. Look elsewhere.

I had furnace issue. Shaun Reynolds from Bell Plumbing Had shown up for the work to be done.

Shaun was very friendly and very knowledgeable. Went straight to work.

Explained everything that needed attention. The bill was absolutely fair.

Also I should point out that Bell Plumbing has a first rate customer service. This company keeps you in the loop as to ETA of Bell's employee to why they may be late which makes me feel valued as a customer.

Grade for all around service and professionalism..........................(+A) Keep up the great work Bell Plumbing. $3000, 4 in person visits, 1 no show visit and my AC still does not work.

Unbelievable. Now I can't get anyone to call me back to take care of this mess they created.

To say I am dissatisfied and disappointed would be an understatement. Beware, you have been warned.

I have bought a part I needed for my furnace before - $75 or so for an igniter. I believe it was a Sunday and they were the only ones available/open.

Great service. Called them out this morning as my furnace was out - the igniter I installed melted.

Not sure why - the technician was not sure why either. Could have been the gas outage we recently had where we had no gas for days.

$49 for the service call - no problem I thought. But, to replace the igniter and have a technician install it was $471.

Time was about 1-1/2 hours. Maybe two hours when you count the drive? So, roughly $200/hr is my guess.

You do the math, you can get lawyers for $250/hr. I get they use union technicians, there's training, gas etc.

, but really??? For a part that retails $75? Wholesale on it is less than $30. I could not wait and did not have time to call another technician out and play that game.

Their pricing is national average as they were selling it to me. Guess common sense is not used here and I know they have a business to run.

The technician was great, very nice etc. No issues there.

Do yourself a favor, if you can wait, use a local well reputable small hvac that is not going to charge "National Average". I have a five year old furnace that was really noisy(oil canning) and running hot because of air flow problems.

Ive had at least 4 other HVAC companies check it. Diagnosing didn't fix it! Ryan told me HVAC is licensed, but many technicians don't know about high efficiency furnaces and air flow rpoblems (there a ton of complaints on this on internet) Anyway, he figured out what was wrong, my furnace is running smoothly! I paid $50 to have a plumber come out a quote me $900 to fix a shower faucet.

The plumber admitted the price was outrageously high, but said he didn't set the prices. I spoke with his supervisor who also admitted the price was higher than most competitors.

My advise is do it yourself or find a reputable plumber (if there is such a thing) because this company is a rip off! I would give no stars if possible. I called Bell Plumbing about fixing my garbage disposal and they said that they could come in ten days, on June 11th.

I agreed to this appointment. Bell Plumbing then left me a message on June 10th at 4 p.m.

saying that they were cancelling the appointment because they were too busy with other customers and that I should call to reschedule the appointment. I did indeed call Bell Plumbing and told them that I would be rescheduling the appointment with another plumber.

Cancelling appointments is NOT ACCEPTABLE, particularly for no legitimate reason on short notice. I had rearranged my schedule for the week so I could be home on June 11th for the plumber.

I refuse to accept such inconsiderate, abysmal customer service. Bell's longevity in Denver has made them cocky.

DO NOT use them. Recently I got a kitchen faucet replaced for $250 from another plumber - Bell had installed the same one 8 years earlier for nearly $500.

When it needed to be replaced, they wouldn't even look at it if we didn't pay nearly $300 and then they were quoting nearly $900 on top of that for the same new faucet. They installed a furnace for us years ago (now I know how over priced it was) and the electrical outlet they were required to install per code has NEVER worked and they refuse to fix it.

DO NOT use them; we have many smaller, independant plumbers in town who deserve our business. They left a hole under sidewalk and never responded.

So I hired someone to fill since they ignored my request. They replaced a water line from the house for $6,000.00.

I do not recommend Bell heating and plumbing are a bunch of crooks! They charged me $407 dollars to come and diagnose our HVAC unit. After the tech was up on the roof for over an hour he came down and told us we needed a new motor and it would be almost $5000 dollars to fix...

mind you we are a church so we have a lean budget and this unit is not even 5 years old..... so, We went elsewhere and got a second opinion.

The unit only needed a belt and a pulley, and ended up only costing us $125 parts and labor! Do be fooled but the trucks and uniforms they a liars and crooks! I will be pursuing our 400 dollars, and reporting them to the state of Colorado for deceptive business practices! This is NOT the same Bell Plumbing you've seen all your life. Very unreliable, after wondering if they were going to show up I called to verify the appointment at which time I was told "oh sorry we have to change that we were just getting ready to call you".

Believe all these low ratings. I could have saved myself a lot of time if I would have.

Bell Plumbing and Heating technician that showed up wanted just under $1000 to install a dishwasher. He said it was the industry standard.

Old dishwasher was already gone, no issue swith existing plumbing or electrical, and it ended up being a 20 minute task with competitor company we went with...who charged around $200, a seemingly fair price for the time and skillset needed for the task. Bell still charged the callout fee though.

Recommend looking elsewhere for your plumbing needs. This company is really criminal.

Our furnace wouldn't start and the problem turned out to be a blown fuse. The service guy told us the fuse was hard wired to the SSU unit and he would have to replace the entire SSU which would cost almost $900 (see attached invoice.) I ended up calling our electrician and replaced the fuse myself for $4.00.

These guys will take advantage of someone who is without heat and doesn't have any home repair knowledge. Beware they have no problem charging $900 for a 4 dollar fuse.

SCAM!!! These guys are absolute crooks. Here's my experience: I moved into a new house a few weeks ago.

Prior to move-in, the old owners had the furnaces serviced for me by Bell Services on S. Abeline to the tune of $1737.00.

The first cold day (about a week after taking possession) I turned on the furnace but it wouldn't start. They had just serviced it, nobody had touched it since, and it wouldn't turn on.

I called Bell, expecting that they would stand by their work. The technician first spent 10-15 minutes showing me obvious (to him) problems with the unit, suggesting that I have it serviced and those problems addressed.

I told him that it had just been serviced by them and that they should have fixed those things as a part of that service. He made excuses as to why the previous technician had missed those five items.

I got the feeling that he was looking for a massive upsell, but since I believed it was on them to make it right, the tech stopped barking up that tree. He checked the codes, found the problem and tested to be sure that the problem really was the air pressure switch.

He bypassed it and the unit ran, but unhooked the bypass for safety reasons. I argued that they should fix it for free, since it obviously wasn't working when they last left after the $1700 job.

He said that the warranty that the previous owners got doesn't transfer to me since I'm the new owner. He also told me that the unit MUST have been working properly otherwise the other technician wouldn't have left and implied that we were lying about having not run the unit (despite the fact that the weather had been in the 70s-90s since they had ostensibly serviced the unit - no heating required).

When I asked about the condensation he was concerned with vis a vis the AC unit, he said that it takes up to two hours for that condition to emerge. He said that they never have time to fully test their work.

Nice. Desperate to get the heater working on a cold night I asked him how much it would cost to fix it.

He told me $800 to replace the bad part. I asked him how much the part itself would cost and he said $655 (for a part that looks like it should cost between $10 and $50).

He offered that it was after hours and that everything was more expensive after hours. I asked him what the $655 part would cost if I bought it from him tomorrow, and he began to backpedal.

He didn't want to answer the question and suggested that he should probably just leave. After 30 minutes of arguing with this fool, I decided to deal with the cold and kick him out of my house.

By that point I was upset about being scammed, and I was less than civil. On his way out of the door he turned back, yelling to me and my wife and kids: "at least my house is warm." Once he drove away I went online and found the EXACT manufacturer's part for $42.

There were cheaper ones in the $20 range, but I figured that I'd stick with the OEM. I installed it with two screws (provided) and I plugged the two wires and single rubber hose back in.

It works like a champ and cost me 5.25% of what Bell felt was fair (saving $768 on an $800 job). Since I've never worked on a furnace before, I took my time double-checking all of the connections.

Even so, the whole thing took less than five minutes. This company is clearly scamming patrons whose systems are broken and who need help.

Many people would have just paid the $800, letting themselves be ripped off by these guys. I'm fairly certain that this kind of deceit plays a big role in their business model.

STAY AWAY FROM BELL!!!! Should have read the reviews prior to scheduling them! I used them only because they had serviced our new home for the prior owners. I had them come out to look at our humidifier and make sure it was operating at full capacity.

They charged me $165 at that time. Later that day we noticed the "needs service" light on.

Called the company back out and explained that the light was now on. The sent the same technician back out a week later to see what was going on and he wanted to charge us an additional $670 to service it! I told him he could respectively leave! Can't prove that he did anything to it; but total rip off! Incidentally, I looked up the cost of our humidifier; we could get s brand new one for $20 more!! My family has been Bell customers for 20+ years.

We were very disappointed with the Customer Relations/Complaints rep from Bell a few days ago, but today we received a call back from Bell and they made our situation right again. We were very impressed they followed up the way they did and will happily give them another opportunity.

They wanted $1400.00 to replace a valve in my shower and they were using my parts not there's. What a rip off.

This is straight up the definition of GOUGING! Shame on any company that takes advantage of people like that. Tom, I completely understand that you would deny what actually happened.

It was $1400 minus a veterans 15% discount down to $1200. Then when I said absolutely no to the proposal, he dropped it to $1000.

This only included replacement of the valve. Nothing else! I just hired a certified, licensed, bonded, and insured company with fully stocked trucks and 24 years of experience that will not only replace my valve, but complete the entire project I started for 1/2 the price you were going to charge.

Seriously, look at the majority of your reviews, almost all of them are, you're company overcharges for the work. It tells a lot about a company that starts the proposal at $1400 and then lowers it to $1000 after the customer says no.

Especially when your proposal was still $600 more than one of your competitors. Treat people fair and do quality work and you'll keep them as a customer forever.

Treat them as I was treated, well, you've lost me as a customer FOREVER. Stop defending your actions and just bid your projects fairly.

I very highly recommend Bell Plumbing! We had a very big job that came out of the blue, and they went above and beyond to help. I was visiting my elderly father on a Tuesday and noticed a gas leak outside.

Xcel came and immediately shut off the gas due to the leak outside and also one inside. This was in February, and temps were predicted in the teens, so not having natural gas was a big problem.

Bell got Brad out the next day to make an estimate, and sent two technicians on Thursday to rework the outside piping. At that time they tested the whole system and realized all of his interior pipes were leaking and had to be replaced, in order to get the job done Adam came on Sunday and worked all day.

They didn't even charge us overtime because my Dad is almost 90 and it was going to be so cold. We were really fortunate to have called Bell for this job--they had the ability to give the resources needed to address what turned out to be a major issue.

Brad and Adam (and one other tech whose name I didn't get) were so professional, hard working, and really nice people. Even though it was unfortunate to have this issue, especially in winter, Bell took care of the problem in the best way I could imagine.

My husband & I did business with Bell for 15 years. When it came time to remodel our master bath we thought Bell would be great.

Kristy did a fantastic job on the design. She took an awkward layout & made it work.

Unfortunately that's probably the last positive thing I have to say. We signed a contract in early December.

They demanded 50% up front. We've worked with many contractors, no one asks for 50% initial payment.

Work was scheduled to begin Jan. 5th.

My husband called the foreman, Robbie. We were re-scheduled for Jan.

9. If he hadn't called we would not have known.

Jan. 9: we make sure there's a lock box on the door.

Hubby had e-mailed the combo to Robbie the week before. He gets a call at work from a worker asking for the combination & 30% payment or he's going to walk.

No invoice, no polite request, no e-mail reminder. Now Bell has 80% of the contract price & they haven't picked up a hammer.

1st week: demo went well. New drywall--excellent.

Then we hit a big bump in the road: wall tile. The hubby & I moved out of our house to have several projects done.

Nick the tile guy treated our house like garbage. He set up his tile saw in my walk in closet and cut tile, laid tile, took down the same tile, re-cut tile & repeat.

4 1/2 weeks later the wall tile is not even halfway done and my entire house is covered with dust blown around by the tile saw. When I sent an e-mail complaining about the dust, the length of time it was taking to lay wall tile & buckets of dirty water in my closet--no response from Robbie.

But Nick the tile guy did dump his buckets of dirty water on my basement windows & landscaping boulders. We tried to schedule a meeting in mid Feb.

to discuss issues with Robbie at our house. He re-scheduled three times, with about an hour's notice each time.

We both had to re-schedule events on our calendar only to get blown off by Robbie each time. My e-mails were copied to Kristy, the sales manager, Patricia Salvidio, & the two Bell brothers we've all seen on TV.

No response from Salvidio or the Bells. We did learn that the company is run by a guy named Greg Palmer, not the Bells.

At a walk thru Mar. 31st, Greg tried to convince us that a vent/light fixture that was slated to be replaced, WAS a new light.

I guess it just looked exactly like the old fixture, with the exact same burned out bulb! As my husband likes to say: "The fish stinks from the head down""." Mid April: Robbie is supposed to arrange for inspection by Denver. Apparently he did, but no one was here.

We find crabby notes from the inspectors stuck to our door. We tell Robbie to contact the inspectors & have someone here.

All the permits are taken from our windows--job done, right? Wrong! We wait 2 months for a final invoice. Nicky from accounting called 10 days ago.

Why haven't we paid the final invoice? Why haven't we gotten a final invoice? Because it was up to Robbie to generate! We ask for proof of passing inspection. Bell can't do that.

We contact Denver. We haven't passed inspection.

Robbie took down the permits & PRETENDED everything was done on this job. A job he estimated would take 30 days.

A job that began 6 months ago is still not complete! After 15 years Bell has lost our business forever. Update March 2018: someone just brought Greg Palmer's response to my attention.

I applaud Greg taking responsibility for their mistakes and implementing a new communication system. However the comment that they re-did this room at their cost is misleading.

We paid the full contract price less $300 for the light/fan fixture not replaced. This job may have cost Bell money due to the length of time involved.

But make no mistake, we paid full price, on time, upon request. At least someone in this tale did what they promised.

Called replace a garbage disposal, thankfully we bought on amazon for less than $100 - tech showed up 2 days after we called, estimated it would take an hour - spent 2 and charged us $550.00. These guys are crooks! Stay away from this company.

Things initially went smoothly after replacing water heater. At the time of the Water Heater Replacement the technician sold me a Platinum Service Membership Plan as a good deal for $x for all these benefits that were posted on their website.

The plan was purchased for a 1 year period in advance in which time I would be able to schedule my 5 different maintenance appts and 2 Inspection appts on HVAC, Electrical, Plumbing, Water Heater, Cooling, etc. as needed.

They have now sent me an email 6 months into that plan that they have no longer plan to honor my plan that I had already paid for the entitre year in advance for and not provide the maintenance the items they promised me. They are trying to tell me that my 12 month plan paid for in full 6 months ago in advance is no longer in effect even though there is 6 months left on the term because they have sent me an email saying they have now migrated me to a Perks Plan which basically has no benefits unless you buy something additional from them.

This would be different if I was on a month to month plan, but I am not, I am on a yearly plan already paid for and detailed out to me 6 months ago. Bait and switch and a ripoff.

Sounds like they migrated everyone who had paid for a year in advance to these new plans solely to save money on their part since there is no service provided by these new Perks Plans other than a discount when you buy something from them. They seem to think that they do not have to provide the maintenance services associated with the money already paid to them on the previous plans until which time the term of that service plan expires.

Since moving to Denver in 1999, my hands have suffered greatly. I love Colorado, especially all the sunshine.

I plan to stay forever, even with cracking fingertips every winter because of the low humidity. Bell Home Solutions and Lance Gabriel, the HVAC Specialist, specifically, solved my problem of dry skin and sore throats every morning.

He suggested installing a True Steam Aprilaire 800M Humidifier, which is a steam powered unit that attaches to the furnace. I can now dial in the desired % humidity that I want & the unit accomplishes that level very rapidly! Lance was very helpful in describing how this new humidifier works without pressuring me.

He gave me an estimate over the phone for the Aprilaire unit including installation of the humidifier & the 220 V circuit. This was $2,595.50 and that's what I paid.

Fred Fisher skillfully installed the unit, Randy Walz put in the new 220 V circuit & Krystal Niles received my call & sent me to the right people at Bell. Where to start with this company and the lackluster service.

Last month I hired them to install a new shower valve and adjustable drain for my bathroom remodel. The valve went okay (so I thought at the time) but he looked at the drain like he had never seen one before.

Insisted we needed to hire their "utility services" guy. So I took a second day off of work only to have this second guy show up without even a tape measure.

He looked at the drain for less than a minute before declaring that I would need to jack hammer the concrete and do a complete reinstall for upwards of $2,000. Hard pass! A second plumber I hired came out and in less than 5 minutes had located the drain access in my garage (I live in a multi-story condo) and replaced the drain in under 30 minutes.

Funny what happens if you spend a minute actually looking for solutions! Thanks to this drain debacle they created I lost a week and a half on getting a simple re-tile project done (holidays). Now that it's done and we installed the shower trim there's no water.

Not surprised! I called to schedule time to get them to come review what's going on since I've already paid for a service that includes trim installation and they couldn't be bothered to get someone out in a timely manner. Oh, and they were sure to mention I'm still going to have to pay a fee for the visit.

Real classy to mention charges when a customer is reaching out about a job done incompletely. Don't hire this company, definitely go with someone else.

9-17-19 I just had an outside freeze proof faucet stem replaced on my house. The tech did an excellent job and had it done within an hour and came out the next day after my call in.

He explained the problem and the repair steps as he went. My complaint is the pricing seems outrageous at $438.00.

One hour of labor and a part that costs around $60 (from my internet search) making the labor costs and parts tax at $378. The jobs are done flat rated according to the tech and he didn't know what the hourly rate is.

I had a similar type experience once with Roto Rooter and came away with the impression that their techs were on commission. That price is high enough that I will try another service company next time.

Gouged in Centennial Well it gets better. After a $1018 quote to install the ceiling fan (see my last review) and calling their Mgr of Customer Relations...their solution was to invoice me for a $49 trip charge.

Unbelievable!!!!!! Just had bell come out on Monday to replace a motor which was at least $1000 dollars and supposedly they fixed the motor which was making the noise. Well I don't see any difference from today than yesterday.

When they were here is was quieter than it is today. So now coming back not for another three days.

Not happy. Bell used to be good not anymore.

I called Bell for a basement sink drain that was backed up. I set an appt for Thursday between 3-5pm, they called me at 3:30 to let me know a tech was on the way - the tech arrived at 5:04pm, ugh! He was a nice guy but late is late.

He assessed the situation and decided that my kitchen sink was the problem and he needed to snake through my kitchen sink on the main floor (remember the basement sink is the one that has crap coming up out of it) ok, so he spends the next 2 hours snaking from the kitchen sink with no improvement! He finally calls it quits at 7:30, charges me $275 - ouch! and tells me that I need to have the pipe water blasted for $750 - I schedule it for the next day. Friday morning - 9:30am - two guys from Bell show up and again they go through the kitchen sink and water blast the line for 2 hours - no improvement! Their boss comes Brad (also a nice guy) they decide to take off the toilet in the downstairs bathroom to see if they can find the stack pipe from the kitchen sink and re-route the drain line (not sure how this would help since it is the bathroom sink that will not drain) so they remove the toilet and cut a whole in the wall behind it - no stack pipe! SOOOOO they put the toilet back on (with the whole still in the wall, although the toilet does cover it) and decide that they can not solve the problem today and give me and estimate on what it would take to fix it.

Oh and just for fun while they are out they realize that my water heater is leaking everywhere and I need a new one - fun! The solution for the drain is to cut another hole in my wall under the stairs (that they won't fix, that is another company and extra $$) so they can cut a hole in the floor and re-route the pipe. I also had them give me an estimate to replace the water heater.

Ok wait for it the estimate came back at $8,144 - um are you for real!!!?!?!? I decide to call another company for a second opinion! I call Garvin's Sewer Service at 1:30pm on Friday - they have a guy, Leo (super great) out in 2 hours - he heads for the basement assesses the situation and takes a snake to the sink in the basement (novel idea since that is the one that is clogged) he has it cleared in 20 min for $106 - ARE YOU SERIOUS - Bell almost had me forking over thousands of dollars to clear a blocked drain line. LESSON LEARNED!! if you have a clogged drain, call a drain cleaner not a plumber.

In the past I have had good service from Bell Plumbing and Heating. My air conditioning unit was not working, so I called them in September to make an appointment.

The earliest appointment they had was October 8th. In the meantime, we have had above average temperatures and have just been miserable in our home.

October 8th comes and I have had no confirmation of my appointment, so I decided to call in case there was a problem. It turns out there WAS a problem.

My appointment was scheduled between 10 a.m. to 12 p.m.

Low and behold, I am not even on their schedule! OK, mistakes happen. I asked when they would be able to reschedule, thinking the error was on their end so they would schedule me ASAP.

Nope. They couldn't schedule me until November.

Their error and you want me to wait until November? Really poor customer service. Needless to say, I called another company.

Tech was inexperienced with older model boilers. Instead of trying to figure out the issue just said we needed to replace the entire boiler for $15K...

Then followed up with a salesman that was trying to sell us a new boiler. Thank goodness we got another opinion from an experienced tech because he replaced one part for $600 and we were back up and running in an hour.

Bell plumbing is a complete joke and a marketing ploy rather than experts that you can trust. Do not go with Bell! "BELL, the company that doesn't stand behind their work"- should be their slogan.

Terrible company! What a rip off. Had Daniel come to our home 6 days ago to snake our main line.

Same backup occurred this evening and we were told if we want them out again we get to pay $800 AGAIN!!! "No warranty" is what we were told. Unbelievable.

Have some pride in your work, Bell! Save your money and find a better, more ethical plumbing company that isn't in it to rip families off! These guys were super helpful and honest in answering my boiler questions. I was shopping only for parts, but was also impressed with the showroom displays.

I booked an appointment in early April to have my HVAC serviced and the day before Bell Plumbing and Heating called to reschedule the service because it needed to be a certain temperature outside before they could test the system properly. Not a problem for me and I immediately put it on my Google calendar that they were to return on May 4th.

I called the company late in the afternoon on the 4th to let them know that they had not shown up for my scheduled appointment, they informed me that I was not on their schedule. I live by my calendar, I am a busy person and my time is important, not my mistake.

They rescheduled me for the next day because of their mistake and called me to say they have a technician available and could I work them in earlier than what was agreed upon. I said yes.

The technician then calls me and says there is no parking and told me that they don't service my address because of the parking issues. Nobody in their main office at any time ever mentioned this to me.

He said he would call his office and call me right back. Twenty minutes later and no call back from him so I had to call their office again whereby I was informed that they were canceling the appointment.

I am in the service industry and have been for more than 30 years, this is wrong in so many ways. You can judge every service experience by two words, MAGIC or TRAGIC, this easily falls into the TRAGIC category.

Thanks for wasting my valuable time Bell Plumbing and Heating, I'll make sure to dissuade anyone from using your company to service their needs. This is a 5 star review because I have a 5 star bathroom.

It is exactly as I envisioned. This review is for the remodel division.

My team was Kristy, Robbie, Eric, John, and Nate. I also had a skinny electrician whose name escapes me but he was the only one who could fit into my attic.

We bought our 117 year old home in 1981 and were the third owners. Since house was turn-of-the-century, we knew the only bathroom in the house was an afterthought as our toolshed was at one time an outhouse.

We have upgraded all the guts, added an addition and 1.5 bathrooms, and landscaped. Now it was time for the original bathroom.

For anyone with an old house knows it can be scary as you never know what will be uncovered. Kristy came over and helped design the bathroom from a photo I had been saving.

From that moment own I knew I was in good hands. I chose Bell because I knew they would stand behind their word and because they had a team and a plan that works.

Let's be honest, there is no such thing as a 5 star remodel job because things will happen. But for example, when the vendor sent the wrong shower bench, a new one was delivered the next day.

Most contractors would have moved to another job for a few weeks until they could get a new piece ordered. And let's talk price, I know contracting prices.

I have paid across the whole price line. I know Bell is on the higher end but what I also paid for was a house that was cleaned every night, protective coverings, peace of mind that my job would be completed on budget and pretty close to on time.

I paid for bonded and skilled workers. And in the end after consulting with one last contractor before I signed the contract, I knew that anything that came up (such as a joist that had been cut to accommodate the original plumbing) was covered and most of all we had the same vision.

My beautiful bathroom with all new everything! Overall not far off from the single contractor. I bought my home and found out the brake box and furnace needed to be replaced, Bell came and concured my old home, now I am safe! Thanks to their company and workers the BEST!!! I have lived in Denver for many years and hired Bell Plumbing many times.

A few years ago I had a quote for outside faucet replacement that seemed very high. The tech told me they changed the pricing structure to one that is similar to Applewood.

That is unfortunate because I feel they have competent employees. I no longer use them for my rental properties because they are too expensive.

I contacted Bell for several issues, including a installation of a whole house humidifier, installing a faucet on my roof top deck, and sealing a leak in the connection between my gas grill and the line to the house. I was told I would get a phone call consult to discuss the humidifier, which I never got.

When the technician came out, he told me the faucet was too big of a job and he would have to refer to another department, but that he would request they call me. Again, no call.

He was able to fix the gas line for $530! Mind you, the line was already installed. It appears the only thing he did was use a sealant in the connections between the gas line at the house and the grill, using the parts I already had.

This took 18 minutes. Horrible, over-priced service.

left the job uncompleted. they did not hook up my heater after new gas pipe was installed in home the looks very unprofessional,.

And only spent 3 hours a day here to do work that took two weeks to get done lazy and unreliable This is an absolute 5 star rating of possible 5 stars. I had a furnace failure during the recent cold wave.

And budget issues. So I took the job on by myself.

Tom Sneddon of Bell Home Solutions provided excellent feedback and guidance as I determined what was wrong and what needed to be replaced. Ultimately I did the necessary repairs, successfully restoring the furnace back to perfect condition.

I spent $500 total on parts, not buying anything unnecessary, but buying quality replacement components to make this repair. Tom did not instruct me what to do or not to do, but he did nudge me towards wise ideas and away from the bad ideas.

This would have been a $5000+ repair had I decided to just call a repair service. I'm not advocating that everybody should fix their own furnace, but I am saying that Bell Home Solutions helped me fix my own and I saved a lot of money in the process.

I don't know how a business can be better than that! I needed some simple electrical and plumbing work done, after seeing their new TV ads, I thought I would give them a try. Called on Monday morning, the lady answering the phone said they would send two different crews, one for plumbing and one electric.

She explained that it was $49 for each call but that would be waived when we had the work done. When I asked for an estimate, she said they can't give one but with the small amount of work needed, it "wouldn't be much ".

Well, the electrical guy showed up this morning and job one, which was to replace a ceiling fan with another ceiling fan, would be $400! Forget the other items we wanted done, $400 for one simple job. He apologized repeatedly for not having competitive pricing, but charged me the $49 after spending less than 5 minutes in my house.

I then called to see if I could get a better idea how much the plumbing would cost, we want to have a new faucet put in our kitchen sink. The dispatcher said some mumbo jumbo about measurements and blah blah, so he couldn't give me even a ballpark number.

I feel totally scammed, like the lady who took my appointment knew this was too small of a job for them, so she scheduled me twice hoping to get my $49 x2 just for showing up. I will make sure that no one I know or anyone else in our large neighborhood falls for this ripoff.

Let me begin with the positives. I called them on a Saturday because of a leaky PRV valve that needed to be replaced.

I called at 5:30 PM and their technician was knocking on my door at 7:15 so the service was prompt. Now for the negatives.

The person on the phone couldn't give me an estimate for replacing the PRV valve. This is a common job and they should have been able to give a ballpark price over the phone, even if it's with the caveat it could be higher or lower depending on variables they can't determine over the phone.

This should have been a red flag but I needed it done so I ignored it. The technician took a look at the valve, said he had to go to his truck to do some paperwork and came back in with an estimate of $840.

The part costs $90 at Home Depot so Bell paid less than that. The technician walked out the door at 8:25.

The quality of the work is very good but the price was exorbitant, even for an after hours call. Last week I informed the project "Boss" that two heaters belonging to Bell had been left at my home and that my utility room was a mess and emptied of its contents, never to be cleaned, nor items put back.

I was told that on Monday someone would be here to remedy the problems and pick up the heaters. This morning, Wednesday, I spent 1 hour cleaning the utility room, and with difficulty, returning the objects to the utility room.

I am 78 years old, and I did not do this out of "the goodness of my heart," but because a company did not honor their commitment, and I realized they probably never would. They did not call nor come on Monday.

I paid them $5400 for terrible service and a job that is yet to be completed to our satisfaction. I called a plumber because my sprinkler manifold was leaking.

Initially I was told that the service was going to take a total rebuild costing $400. Turned out that it only needed a simple part (screwed in a simple plastic piece).

The part installed cost $15 at the hardware store, the job took less than 5 min, yet I was charged $400. Extortion! I should have had my price reduced to well under $100.

I will never use bell again, and I will make sure to post this review in other places for others to read! As a customer, I like to be loyal if the company stands by their work. I've lived in my house 15 years and Bell Plumbing has done all our work.

They are professional and stand behind their work. Since being in the house, Bell has done 2 water heaters, 2 Pressure relief valves, a toilet and a shower.

Heath was the last plumber we had we appreciate his professionalism snd service! Caveat: this is for the Parts portion only. I've had to stop in the parts store twice within the last 2 years, and each time I find myself asking why I even bothered.

The salesmen in the back may be helpful, but they always speak to me condescendingly and don't take me seriously. I went in for a furnace part and they misidentified it and I went with another company (303 Heating & Air and they don't charge a service fee, unlike Bell, and were much more helpful and pleasant).

Hopefully next time I will remember this and not waste my time again. On the plus, the showroom is really nice looking.

Our furnace stopped working the night we got home from a trip. It snowed overnight and our house temp dropped significantly and so getting things fixed asap was a priority.

I was personally referred by a friend who used to work for Bell, and called in the morning and Stephanie very quickly returned my call. I outlined our situation and she not only immediately was in contact with their dispatch to set up an appointment for a repair in a couple of hours, but also set me up with an appointment with their sales dept in case we needed a new unit.

Dispatch then called my husband to alert him that the technician was on his way, early from the time frame we were quoted. Turned out we just needed a new igniter and so everything was fixed and paid for within 30 minutes.

I was easily able to cancel our sales appointment and all staff we encountered were beyond friendly and helpful. The ladies I spoke with both knew my friend and even asked me to pass along hellos and well wishes.

I couldn't have asked for a better experience! If you want to be ripped of, by all means call these folks! BE CAREFUL OF THESE CROOKS. They tried quoting me $1,800 to do basic cleaning on my tankless water heaters.

THEY CHARGE YOU FOR THE TRIP TO QUOTE YOU. The customer service tried to say it is industry standard to charge a trip fee.

Yes, it is industry standard to charge a trip fee for diagnosis or repair, BUT NOT FOR ROUTINE MAINTENANCE for something in which you should already know the cost of. Normal costs for this routing maintenance are around $150 per water heater not $900.

At their cost you are better getting a new tankless water heater every couple of years. On top of that their heating peopRead less

Review and analyze now for company Fix-it 24/7 Plumbing, Heating, Air & Electric and provide the analysis in the discussed format for the following reviews: '''So here's the deal. These guys will come out VERY quick when you need them.

The techs know their stuff, are all licensed, drug tested, etc, etc. They have really good guarantees, and will handle things like registering warranties for you (but then you are locked into using them for warranty work).

The problem is, despite claiming to have competitive rates, they are easily double that of other licenced contractors in the area. They charge you for all visits, even if it's just an estimate.

They also have a membership plan they offer to bring those costs down a but, but even with member pricing, you'll end up paying more than you would. For big jobs, they offer financing, but be VERY wary of this, as even with an 800+ credit score, you'll be put into something with a 13% APR.

I got involved with all of this when I needed my HVAC system replaced. I knew it was gonna be a financial hit, so I sucked it up, and I am happy with the work that was done.

But a few weeks later i called them out again to so a simple replacement on a broken frost-free (essentially just involves sweating a single connection) and even as a member of their green plan, they were going to charge me $630. (I had Garvin's Sewer Service do the exact same job a few years ago for closer to $200).

I worked with High Five Plumbing when I was remodelling a bathroom and updating a tankless water heater. They have almost the same setup, with quick response times, a membership discount plan, accredited plumbers, etc, and they were MUCH more reasonably priced.

The big difference with Fix It 24/7 is they do have larger crews for big jobs, and can tackle them faster than other companies I have worked with. If you need quality AND speed, perhaps it's worth the cost.

If it's a smaller job, and/or you have more time, I'd strongly suggest shopping around. So far, I've found Garvin's to be the most affordable for smaller/routine jobs like fixing a faucet, or rooting a sewer line, and High Five was great at coming back to follow up with small issues that popped up in my remodel project.

We saw an advertisement for a Furnace cleaning and tune-up on a local TV station and we had not had our system cleaned for a couple of years. The tech arrived promptly and began servicing the equipment.

After a few minutes he came and informed me there were some issues and some of them major. He showed me several things, and not knowing anything about the inner workings of the Furnace it was all confusing.

He informed me basically the Furnace needed to be replaced because of several items which were health and safety items. I inquired as to the basic cost for replacement.

He did not do quotes and contacted his supervisor who indicted he could be at our house in a relatively short time. The sales person arrived before the tech finished putting the system back together.

He created a quote. The prices quoted we for two different options.

One just under $10,000 and the other over $12,000. I informed him we had a whole home warranty and I would reach out to them to start a claim.

Upon starting a claim, our warranty company sent a inspector/Technician to look at the Furnace and give them an evaluation for replacement. The warranty company person arrived on Monday 10/21.

He did a long and thorough inspection. He had me cone and look at the things he was encountering during his inspection.

He showed me the heat exchanger and show it was rusty but couldn't find any cracks using his CO detector or visual inspection. He did see the exhaust fan had been recently unconected from the exaust pipe.

We were informed both of the motors the origional tech indicated were bad, were operation properly. He did checks of the voltage and draw.

He did a check for CO gas around our house because the FixIt 24/7 technician had written in his evaluation the heat exchanger was cracked and if so, it would be leaking CO gas in our house. He check vents on all floors and was unable to detect any gas in the system.

In conclusion, we were informed even though our Furnace is older, it was still functioning properly and he could not in goid conscience recommend replacing it at this time. He did relay, with the age of the unit we should have it checked annually to make sure it remains safe.

In conclusion, It appears to us that Fixit 24/7 was attempting to make a sale based on a fear tactic and not that the unit itself was not functioning properly. We were happy the Inspector/ Technician had good ethics and saved us from purchasing a Furnace that was not needed at this time.

I am extremely disappointed with the service I've received from Fix It 24/7. I recently had a brand-new AC unit, water heater, and furnace installed, which has not worked properly since day one.

I've had to reach out to them multiple times, but the furnace still isn't functioning as it should. On top of that, they installed the water heater and, in the process, cut the furnace drip line, leading to water leaking into two neighboring units.

Despite knowing about this issue, they still haven't inspected the other units for hidden water damage or completed repairs to restore the integrity of the concrete that was damaged by the leak. This has been an ongoing, stressful experience with ZERO accountability on their part.

I'm highly concerned about the potential long-term damage caused by their carelessness. I would not recommend FIX IT 24/7 based on my experience.

Not at all happy after several years of belonging to their membership plan with monthly payments they would just keep delaying my services I had enough and cancelled they did not even ask,care or have a concern as to why do not call them do not waist your time or money. DON'T BOTHER! Appointment was requested on Oct.

7th and scheduled for Monday, Oct. 21st.

I received a text today, Oct. 21st at 10:10 AM, just 10 minutes into the 4 hour window of 10 AM to 2 PM stating that tech would be unable to perform the service today and that I need to call and reschedule.

I called immediately and told them I took time off from work for this service, to which they offered a $50 credit to my account and a reschedule date of Nov. 22.

I told them that this was unacceptable and that I saw this advertisement on TV multiple times where Tom Martino gives them the thumbs up for outstanding service and cost. I said that I would contact Tom Martino and discuss the situation, to which the office rep said "Good Luck With That!" and hung up.

I haven't heard back from Martino yet. We have a service agreement with this company.

when our A/C wasn't working properly yesterday, we called 1st thing in the morning and got an appt for sometime between 2 & 6 pm same day. Not terrible you would think--until they called us at 5:45 pm and asked if we still wanted them to come out.

We were then informed that the technician would be on his way....and he didn't arrive out 7:15. Then shortly after he showed up, we got a call from a different technician saying he was here and asking us to let him in the gate--we don't have a gate.

Don't make an appt with us for a 4 hour window and then call us with 15 minutes left and ask if we still want you to come. Back in 6/23 I purchased over 35 thousand dollars of hvac equipment and an electrical panel.

This was installed by fix-it 24/7 with a full 10 year warranty. Because of my prior issue with this company I was told they are cutting all ties with me and blocking my account.

They are not going to honor another binding contract. Who are these people???? It's criminal!!! Enclosed is a copy of the invoice agreement.

If you are planning on hiring fix-it 24/7; you should read this review 1st & then make the decision that is best for you.Read less

Review and analyze now for company Applewood Plumbing Heating & Electric and provide the analysis in the discussed format for the following reviews: '''Applewood did an exceptional job to fix our plumbing issue. Ryan was our plumber and we live in Aurora CO.

We had tried one of their competitors, who had quoted us a repair of 2000. Something was off, and the plumber reminded me of a used car salesman.

We had used Applewood before and had been happy with them so we got an estimate from them as well. The job cost 225 to fix (including the service fee).

Ryan even allowed us to order the parts ourselves, which cost half of what it would have cost if we had gone through them. I waited a few weeks before i wrote this review, just to ensure their werent any issues.

I would recommend Applewood over any of their competitors if you live in the Denver area. I cant speak to any other cities/states, but at least here these are one of the few honest people.

If I could give 0 stars I would. We have a leak in our whole water filtration system and someone came to take a look.

They only installed it only 6 months ago and we have warranty on the service they provided). This is the conversation my husband just had with the plumber.

The plumber said "It's broken and I don't have have the part to fix it and I don't know how long it will be until we can get the part. If you want to fix it it will be $1000." My husband: we just installed this 6 months ago.

Could it have broken upon instillation?" Plumber: "Nope. It is an cheap a part." My husband: We spent a lot of money on this whole water system." The plumber: "Well they saw you coming didn't they.

I have a water main to fix." Then promptly hung up on my husband. They did NOTHING to fix the issue (in fact we thought they hadn't come at all).

We continue to have a leak, they in no way helped clean up the mess we are now dealing with, and their communication is extremely poor and rude. We are beyond upset.

STAY AWAY FROM THIS COMPANY. Our AC was not that cold on a home we just purchased.

We called applewood due to tge stickers on the unit. They were very responsive at first.

They added refrigerant and upsold us on "leak sealer". The system worked better for a few days.

Not long after, the system stopped cooling completely! We called them back and they said the system was now completely blocked! Tried to charge us another 10,000 to 30,000 dollars to fix it!.... again.

So i started checking up on ac leak stop. Really bad idea.

The manufacturer said they should have found the leak and replaced the part. Other AC shops said they would mever use leak sealers and agreed it was almost certainly what caused our system to stop completely.

Applewood management will not respond. Do NOT use Applewood!! Overpriced! Bad advice! Not taking responsibility.

I had an issue with the vent to my hot water heater. I wanted to replace the whole unit.

Applewood quoted me $18,000, no joke, on their Better Business Bureau Quote forms. There is easy stairwell access to my basement and easy access to the mechanical room as well.

Retail for 75 gallon hot water heater was $2000-$3000 (they obviously pay less). I checked around and the going rate was $5000-$6000 installed, I am sure you could find cheaper as well.

Applewood wanted $15,000 plus for one afternoon of work or 3x the going rate. Beware of the price gouging.

I am on disability/fixed income, had 2 light switches replaced and they charged me $665.00 for 2 light switches. When I questioned the price, the technician said "well we are the best in Denver".

No you are most ridiculously priced in Denver. If he had told me the price prior to replacing the switches I would not have spent half of my monthly income.

Never again!!! And I will spread the warning We have always used Applewood Plumbing in the past, but after our most recent experience, we will never use them again. Our sewer line at a rental property backed up, and Applewood came out to clear it.

They returned the next day with a camera, and when the line backed up again, we were told that the entire 87-foot sewer line needed to be replaced. The quote we received was a staggering $47,000, which included a "relief trench" in the front yard to divert sewage until the line could be replaced.

This trench alone seemed unnecessary, was going to cost $1500, and not a standard practice, according to other companies we consulted. We had spent $9,000 just two years ago with Applewood to replace a section of the sewer line and add an access point in the yard.

Unfortunately, they left about 4 feet of old piping between the house and the section they replaced. If they had replaced that 4 feet of line, we wouldn't have to tear out and replace the work they did just two years ago.

Applewood offered a $7,000 credit for the previous work, bringing the quote down to $40,000, but this was still far more expensive than other companies. After getting quotes from other reputable companies, we found the cost to replace the entire 87-foot line ranged from $24,000 to $30,000--a significant difference.

Additionally, these companies informed us of another access point in the line that had been previously repaired and covered up, which Applewood never mentioned. This raises serious doubts about whether the original repair work two years ago was even necessary.

This was a big job, but we feel completely let down by Applewood Plumbing and question the integrity of their business practices. I will absolutely never use Applewood for another service again.

Applewood checked my furnace and told me it needed to be replaced immediately. They quoted me $14,000.

I got a 2nd opinion who said the furnace is fine. Applewood tried to take me for $14,000 in unnecessary repairs.

William came out to look at our Air Conditioner. We had two other companies out before Applewood, both said bad compressor and wanted $6000.00 to almost $8000.00.

William checked the starting capacitor first thing, one of the other companies hung an amp meter on a wire and said the compressor was pulling too much current so bad compressor (William did the same check and said there was no current so went directly to the capacitor). The capacitor was a bit pricey but I figured I'm also paying for the service and a professional to diagnose to issue.

Can't say enough good things about William! Very professional and honest, a rare find in the service industry. AC coil was freezing during the 2 week excessive heat wave.

I called them because some of the other vendors were weeks out for just a repair call. The tech did suggest replacing the furnace filter although I had done that just 2 months prior but that may have been the problem as the freezing stopped.

However, the AC and furnace are nearly 23 years old so I asked for a quote to replace both given it may be time. I was quoted over $33,000 and the tech wasn't even sure what equipment it would be due to a run on ACs due to new regulations in 2025.

Since then, I have had two other quotes and both were just over half of what Applewood quoted. Buyer beware.

Crooks . Not personable and act like they don't want to be at my home.

Very expensive to have them clean my sewer pipes ZERO STARS!! How in the world is this company still in business?!?! Read the reviews! Look at the Nextdoor posts regarding their scams. They've got to be so embarrassed at how they cheat people, but evidently not.

They tried to screw my mom over (she lives alone) a few years ago when I got involved and could not believe what they wanted to charge her for a tiny fix. They are the #1 plumbing scammers on every app.

I'm appalled. Extremely, and I mean extremely up-charged services and the quality was less than mediocre.

After spending 1000's, I finally found a decent electrician to fix their oversights for a fraction of the cost. Will not use again.

Adding an extra star because the electrician was nice and professional. So I had applewood come out and check my hot water heater they said that I needed a whole new hot water heater.

So I had him give me a quote this quote was over $12,000. He tried to tell me since I lived in a mobile home that they would have to modify the hot water heater because of the ventilation system in manufactured homes.

Come to find out I had a handyman install it there was no modifications needed and it costed me $1,700. So this company is trying to rip off senior citizens.

They knew that I was on a very tight budget and that I'm disabled. So if you need a hot water heater call a handyman..

you do not need to be licensed to install a hot water heater.. And and I have a 40 gallon hot water heater Apple would want to put a 30 gallon well my handyman put a 40 gallon for that price..

If I can give them a negative star, I would. Don't fall into their trap, their quote is 5 times more expensive than others.

I wasted $29 on them for getting a ridiculous quote. Then I went to doctor fix it with no trip charges, and much cheaper than Applewood.

Applewood is a trap, period. We had them come out yesterday to replace a water heater that broke down on Saturday (always happens on a weekend), the technician who was very nice gave us a quote of $6300 we declined service because we had just had our water heater replaced in AZ, it wasn't that much.

I called around was recommended by two people to call a certain company and we did, after a few pictures the owner gave us a quote which was almost 3X's cheaper than what Applewood wanted to charge us at $2100 for the same product. Please do your due diligence and shop around not only in company but reputation as many people told us Applewood is overpriced by a long shot, they may be a good company with instillation, but they are a one and done due to the price gouging.

. .

We had an emergency with electrical and applewood is really good at that response. What then happened what we go roped into their "Gold Member" program where they come out and do free inspections.

We realized we needed other things checked like plumbing and furnace etc. The electrical work come to find they charged 4k should have maybe been 1500 at the max.

Plumbing work they did was another 4k there was never going to be close to that. They said they couldn't even work the furnace it was so out of code but could replace it for 21k.

Long story short these guys will literally RAPE you financially. All their tech had the same bullshit kind of sales pitches too.

So if you have these guys come out be warned....they are a RIP OFF Electrician was 2 hours late. Tried to sell me products I definitely did not need, and then quoted me $550 to change a GFI socket.

No wiring, no new breaker, Just a new plug! I paid the $29 charge for him to come out and refused any further service. Its funny, I see another customer review that was identical to my last Applewood visit.

I've used them many times over the years but on my last visit, the tech attempted to sell me on a $12,000 upgrade to my home electrical box then once he finally got to the actual problem I had called about, which was repairing a wall outlet. Not cutting in or wiring a new one, simply replacing the actual outlet.

$550.00! Unbelievable. Whatever has happened there to promote this sort of behavior means my repeat business with them is at an end.

Insanely expensive quote. When I said 'what is your time and materials quote' they had no idea what I was even talking about.

They have some sort of book like car dealers saying what something should cost, plus their markup. They're markup is the highest in Colorado by what I can tell.

Not sure what I can say that the other 800 upset 'customers' haven't expressed already. But I'll try...

I have found myself in need of a gas leak test as Excel was out and after fixing their leaking equipment without performing any further testing declared that I must get a licensed individual to certify that my home was leak free. I was a bit shocked but okay.

I called Applewood and spoke to a fantastic lady that offered to complete a leak test and if anything was found we would discuss next steps. They could even be over just after lunch the very next day.

I made arrangements to have the technician met at my home as I am currently out of town. It started going south the next day.

They missed the start of the 1 to 3 appointment. I did however get a call around 2 explaining that they were behind and maybe 3 or 4.

Since I had placed my trust and can understand that nothing goes to schedule, I waited. Around 4 pm their person said that he could help but he would need $1300 dollars.

I blew a gasket. A leak test takes 10 minutes tops to perform.

This would be the industry accepted practice to determine if there is a problem and if so, how severe. I asked this professional if he had performed a leak test and he responded no.

He went on to say that this is at least a 2 day problem and he would need to pull a permit to perform repairs. He then started listing all the many things my two appliance 30 foot pipe system needs replaced .

He made that assertion without testing. He stated he just knew that everything was going to fail....

I just thank God that I was not someone's grandparent freezing in there home with nowhere else to turn. He said some rather profane things at my reaction.

I stopped and asked him what I owed him. He actually took my credit card info and left.

I called Applewood in a very angry frame of mind. Again the gal that answered the phone deserves a medal.

I can only imagine how rotten her day must be. I asked to speak to Joe the plumbers manager.

I was told that I would get a call back in up to 3 business days. I hung up as I was in no frame if mind to speak to a human at that point.

I called back after taking many very deep breaths and apologized to the service rep for my earlier outburst. I explained that I am looking for what was promised and that I would like to speak to a manager.

I did promise this review if I had to wait 3 days I got my call back tonight. That was a fascinating conversation.

It went on for a very long time. I'll sum up and yes I'm paraphrasing.

'Applewood has been in business for over 50 years and always behave ethically anresponsibly.. im sorry our rep promised something we are not going raccomplish.

We train our people ro the highest standard but phone reps should not be discussing sevice as they just dont know anything about it. She then doubled down on the $1300 but apologized for the way their professional behaved.

She was not inclined to perform the services agreed upon nor was she able to give me back my wasted day. Besides I had already made arrangements for the testing to be performed.' If your still with me after all that, it is my recommendation to call anyone else at any price instead of the professionals at Applewood.

NEVER use Applewood plumbing! They wouldn't quote over the phone, then charged $29 for a trip fee to quote and quoted us $580 to snake 1 drain, a very simple job. Mr.

Rooter is $95 Colorado Sewer was $199. Applewood tricks you by not quoting or even giving a price range over the phone when you schedule.

Then, when they go out, they recommend many other unnecessary services. We had a brand new p-trap installed and they wanted to change it out for another fee.

WOW, egregious! We are seniors in our 60's so expenses that are unexpected can have a severely negative impact on us. Our job was estimated at $6,074 for a partial panel upgrade and the connection of a kitchen oven plug to our panel.

They also gave us an estimate for an entire panel upgrade with this plug installation for over $20k. The man that came out was very nice and seemed experienced and knowledgeable.

He had come out when our electricity was down to determine if our electrical problem was on EXCEL or us. He did not charge us for that visit which we appreciated.

This gained our trust which now seems misplaced. We had two other electrical companies give us quotes.

Both were similar and well under $2k. The Applewood technician missed an existing wire that ran from our kitchen plug to the panel box.

We do wonder how someone with his expertise could miss something like that. Also, the company that did our work replaced one of our bathroom floor heating thermostat's for free.

Applewood charged us $356 for replacing one in another bathroom. Bottom line, beware of Applewood Plumbing Heating and Electrical.

They are professional and seemingly knowledgeable but that comes at a steep cost. Keep at least one hand on your wallet and get other estimates! There is unfortunately a widespread practice in the Denver area of HVAC contractors totally gouging their customers, especially those in a bind.

These crooks wanted to charge an absurd amount for a furnace replacement. Apparently their techs went to med school or law school, as they like to charge $300 - $400 per hour.

It's breathtaking. Luckily I found a much more affordable option.

Do yourself a favor and call someone else. The service was ok and Brandon was nice, but it is way over priced.

I would never use them again and recommend anyone who has a need go somewhere else first. If they're the last resort i guess, but go anywhere else.

I didn't ask for a refund or a discount I'm just writing this so people know, but based on other reviews I think this is just who they are, wish I would have read the reviews first. Kitchen sink drain was leaking.

Mistakenly called Applewood. Technician gave this senior a quote of $2800 to fix a 3 ft section of pipe.

Plus a 7 ft section of straight pipe (that cost $18 at any Home Depot). Under duress I signed and 4 hours later work was done.

I asked for a receipt/invoice and he replied it would be mailed to me. 4 weeks later I had to call and they finally sent it to me.

Invoice stated 3 line items all stating the exact same work and scope of work. Bottom line is Applewood charges $800 per 3 ft section of repair.

The origional quote was never explained and was nothing but a used car dealer selling this senior a bill of goods. I complained loud and hard a was refunded $850.

So now I have a $800 section of straight pipe (that cost $18 at any Home Depot). NEVER call Applewood folks.

You're looking at 3 to 4 times cost. We woke up to find our hot water heater leaked and saturated the carpet in our basement.

We called Applewood and they sent a technician to our house within a couple of hours on a holiday weekend. They inspected all plumbing and HVAC systems.

After finding other issues the plumbing technician was able to get an HVAC technician out the same day. Although the price for services was higher than we had anticipated they assisted us with financial options and completed the job to satisfaction the same day.

Today we received the cutest and most delicious thank you gift. Customer Service experience: 13/10.

Applewood gets points for having nice technicians and providing quick service. However, this comes with a very steep price.

Actually an outrageous price. I was charged over $1000 to put a bidet on a toilet ( my brother-in-law and I had already partially installed the bidet.

The plumber removed the toilet, connected the water supply to the bidet and then reinstalled the toilet). The technicians have iPads with a pricey predetermined price for their services when they present it to customers.

I needed this work done quickly so I paid this exorbitant fee. Then I needed an electric outlet which was an easy task fishing wires from a light switch.

Again, over $1000. I said no thanks.

Another Electrician completed the job for $200. There are plenty of good electricians and plumbers in Denver.

Go elsewhere. So, apparently they expect you to answer your phone immediately when they call indicating their tech is on the way.

If you can't answer right then, they send the plumber elsewhere and tell you to reschedule. I get it, they do this to avoid "no-shows" by customers.

I understand the reasoning, though over the years I have engaged dozens of contractors and have never experienced this. But, it gets better.

After scheduling the first appointment THEY called shortly before the arrival window and cancelled because their plumber was stuck at another job. It was the rescheduled appointment where they called while I was conducting a job interview and couldn't answer that they told me I needed to reschedule again.

I called them after about 15 minutes. So, it's OK for them to cancel last minute, but they expect their customers to immediately answer the phone or else.

Seems like they are better at cancelling appointments than actually showing up. I am happy to help them in this endeavor and am engaging a different plumber.

After we asked him to leave, we found another company and quickly and safely replaced the water heater for less than $3,000. Here I recommend, do not use any of their company's services! Stay away from them! Don't be deceived! After we asked him to leave, we found another company and quickly and safely replaced the water heater for less than $3,000.

Here I recommend, do not use any of their company's services! Stay away from them! Don't be deceived! Got a quote to replace 2 toilets, $1200. Got a quote to run a water line about 10' for an ice maker connection in a wide open area and that was $1100.

$2300 for about 3 hours of work, that is beyond ridiculous. Told him to leave.

I had 3 toilets installed in my last place and it was $450. Second time visiting our property.

Technician was nice but he acknowledged they are super expensive. After comparing the pricing, it's about 3 times as much as any other company out there for the same service.

Would not recommend. Feel like they took advantage of an elderly person overcharging the first time and not resolving the issue all together.

Be sure to get a second or third opinion for any quote they give you. I had a fairly major repair needed to my main water line, which would include excavation.

Applewood, who did the identical repair for me 7 years ago (in the same area), gave me an astronomically high estimate. When I asked what goes into their estimate, their "price manager" refused to provide any details.

Needless to say, I got other quotes, all from highly noted and recognized companies. Blue Sky is doing the repair for me at less than half the cost quoted by Applewood and with a better warranty on their service.

Apparently, their pricing is a some sort of trade secret and the consumer has no right to know what you're paying for. What better way to gauge us! we were very cold without our furnace working in November! Applewood got someone out to us in a wonderfully short time! the man who helped us was Andrew.

he was professional while also being kind and understanding. He got our furnace going in no time, only charged us for a service call, and our dog liked him too.

I will definitely use Applewood again, and recommend them to others! Full disclosure: this review is for service I received three years ago, but I hope my experience can help others. Our hot water heater went belly up, and my first thought was to upgrade to a tankless unit.

I expected it to cost a bit more, so I set off to get some estimates to compare tankless with a regular 25 or 50-gallon tank water heater. We had some luck previously with Applewood fixing a small plumbing problem we'd had, so I gave them a call.

The representative who arrived quoted us $23,000 for a tankless water heater. This was so much money, I knew I wouldn't be able to get a tankless.

But my gut was saying that something didn't make sense. They also quoted us thousands of dollars to replace the 25 gallon heater we had, and it just didn't make sense to me.

A quick Google search led me to a tankless water heater for $6000. After talking with Applewood about this discrepancy, they charged me $50 for having come to my house to give me that estimate.

I elevated my complaint, saying that this was not a reasonable quote, but I was unable to avoid the $50 charge. I paid it, and they gave me a rubber grip jar opener with Applewood Plumbing's advertisement and contact information on it.

Part of me wanted to throw it away and forget all about the whole experience, but it turns out that it is the best grippy jar opener In my kitchen! We moved on to another plumber who was able to give us a water heating solution that taps into the water boiler that heats our house, for an economical and efficient water heating solution that is working very well. Applewood made me feel taken advantage of.

There are other independent plumbers in the area who are honest brokers. I recommend Mak Vik, for example.

What a rip off... wouldn't give me a price on the phone for a routine/annual clean out for minor roots.

Tech shows up, I describe my main line layout and the need for 115 foot cable, minimum and a 2" blade for a transition from clay to cast iron. quoted me on the spot for $922...

$922 because he has to take 15 minutes to add a cable to his auger.. told him to have a nice day and leave..

garbage company Shop around. These guys will gouge the heck out of you.

https://nextdoor.com/p/_y4JHPSfbdq4?utm_source=share&extras=NzkyNDM5MTA%3D Price gouging the elderly is unethical and immoral. Applewood charged my Mother-in-Law $20,000 to install a furnace I could buy online for $1800 (Goodman 80,000 BTU 2 step).

I called them with an open mind, hoping to get an explanation for why this was so expensive. After talking to them, it is obvious they saw an easy mark in an 80 year old woman who's husband recently died, who knows nothings about furnaces, and who was in panic mode.

They took complete advantage of her and charged $20,000 for what should have been closer to $6000. This is a completely unethical company that will prey on the elderly.

If you have older parents, steer them away from Applewood. Beware of Price Gouging during Emergencies - and poor quality I wish that I had read the similar reviews already posted on Yelp, but we had a long-time relationship with Applewood - and our hot water heater had gone out.

They took advantage of this situation and charged more than 4 times the going rate, $22,000, for a tankless water heater & installation. The exact tank is listed at $1,655 online, and 2023 average installation costs of a tankless water heater including the water heater, warranty and tune ups, is $5,500; tune ups were not included in our price.

Also, the initial installation was unsafe and unprofessional. Please see photos of a thermal expansion tank that was not fully supported nor installed in a vertical position per manufacturer requirements.

The new exhaust and independent gas line penetrating our house were left unsealed allowing insects to enter. Finally, the exterior gas line (black pipe) was painted so poorly that paint splashed and remained on our house for the whole length of the pipe.

The customer experience manager, Ms. Jennifer McFadden, hung up on our call when we discussed these issues with her and asked for a breakout of our bill.

I recently had a disappointing experience with Applewood plumbing. While their staff was polite, and I was kept informed of when they would arrive, they didn't have the necessary expertise to address my issue (a dripping shower faucet).

They tried to fix it once but it started dripping again within a few hours after they left. When I complained, they sent the same person back who still didn't know how to fix it.

I lost confidence that they knew what they were doing and didn't want them to create a bigger problem, so I called another company and they quickly took care of the issue. I was left feeling frustrated and disappointed by the experience, especially since this is a very simple repair and Applewood charges quite a bit.

How can a plumbing company fail to fix a dripping faucet, not just once, but twice in a row? I hope they take steps to improve their service in the future, so that other customers don't have to go through the same experience that I did. The copper line providing water to my refrigerator had a small split with tiny water loss, but ice was still being manufactured.Applewood inserted a new section of copper line and for some strange reason cut a hole in the wall (welcome mice!).

The whole job took 1.25 hours, and cost over $500. Applewood would not fix the hole.

No ice is being produced (improper connection? as Applewood does not service appliances.I could have achieved the same result by simply turning off the water line and saving myself $500 + Unfortunately,due to my absence my wife had to deal with this.Applewood took advantage of her.Beware! This is the worst company BY FAR . Do not go to these guys ! All I needed was a secondary line snaked 462 bucks yeah right! I told him hell no! That's just insane ..guy was a a hole BEWARE! Applewood prays on seniors and emergency situations.

My parents were quoted $28,000 for an air conditioner condenser replacement. Thank goodness they called me to discuss and I was able to recommend a wonderful company who replaced the unit for a quarter of the cost.

When I called to clarify the quote and predatory behavior with Applewood, they would not discuss with me. AND, they also charged $1,800 to replace a gas control valve on the water heater, something that should have cost no more than $500 to repair.

Do NOT use Applewood. There are wonderful, honest options out there that I'm happy to share.

We had a furnace that was leaking water (a/c coil gunk clogged the condensation drain) into our utility room and out into a carpeted basement ... on July 4th weekend!! UGH ! Nate J was our Applewood tech.

He was prompt, knowledgeable, professional and articulate. He was able to explain the issue in simple terms, what needed to be done to remedy the situation and he did it in a timely fashion.

It's clear that his prior experiences made the job go faster AND ... there was no pressure to up-sell other services.

Applewood may be slightly more expensive but they are worth it because they fix it right the first time and explain what you need to do so they don't have to come back in the future. They are head-and-shoulders above anyone else in the HVAC Denver metro market (and we've used most of them).

To us, the face of Applewood is the tech that shows up at your front door. Nate J is the guy to ask for.

He's a gem. WAY overpriced.

Only use if you are comfortable paying 300% - 400% of the going rate for services. Recommendations: Avoid this company.

THEY WILL SCHEDULE A PLUMBER THEN CANCEL ON YOU LAST MINUTE. Legit furious.

Called this morning for a burst pipe, they got me scheduled for 6-8pm timeframe, then at 6:20pm, called to cancel the appointment. The level of incompetence is astounding.

We used Applewood in 2015 for a water heater and while they overcharged, it was at least professional. All of these 5 star ratings are straight up scams and paid reviews.

I realize they couldn't give two clogged toilets about this review, but I hope whoever reads this knows: they will upsell an expensive membership, they will charge more for work than others, and when you need a plumber they will absolutely ensure that doesn't happen. I've used Applewood twice now.

And frankly, shame on me for coming back out of desperation. They do a good job, and their technicians are very nice.

But they are the kind of rip off I don't even have words for. First time around, we were charged $23,000 to replace our HVAC.

A year later, we had a breaker blow because of hail damage. They charged $1000 to replace what I know for a fact is a $100-200 part MAX.

I Asked the technician for an itemized breakdown because I was skeptical but he refused. I'm so mad at myself for being sucked into this again and I hope it doesn't happen to anyone else.

I installed a new kitchen sink and faucet. During the faucet connection I encountered water leaks in both hot/cold shut off valve (old plastic push/pull) lines.

My go-to plumber was tied up for 2 1/2 weeks. I called Applewood as they were the only company that would arrive the same day.

Their plumber arrived and replaced both lines with metal 1/4 turn vales and connected the hot/cold water lines to the faucet. It took 30-35 minutes to complete removing and replacing two shut off valves (approx.

$14 each). The total cost of the repair cost $513.32.

That comes to a $831.97 per hour repair service fee. Seriously? I enquired Applewood on how and what they charge for in-home service fees.

Simple question for simple known answer. I was given the runaround about asking for my address and phone number.

Will think twice about calling them for service again. I'll start by saying I've used Applewood in the past and have been happy with the work and customer service but after today I'm not sure how to feel.

I had a plumber come out to replace a cracked PVB as I mistakenly didn't get all the water out after shutting off the sprinklers this year. I was quoted $1,938 or $1,445 if I joined their "Gold Service" club of which I am already a member of.

Knowing that the price of the part to be replaced was $150 I was a bit shocked and asked for a breakdown of parts and labor. The answer I received was that they price based on the job, not based on parts and labor.

Being involved in the service industry in the past I know how jobs are estimated and being refused any more details on how a price was reached confused me. When customer service called afterwards to ask how the job went (I did not pay for the repair and will find a more reputable company or fix it myself) I explained the same pricing concerns I had with them and again received the same answer.

So all that said, I have made my decision to no longer use this company since I have been refused any more details on pricing. Since the company wishes to withhold this information I am left to assume that "pricing based on the job" equates to making it up on the spot.

I will continue to assume that is the case until proven otherwise. For anyone reading this do as you wish when looking for a trustworthy heating and plumbing company, maybe their response to this review will change my mind but until then I this is where I stand.

I'm sure they do great work, but when they leave they're going to try and run somebody off the road. Seriously, does truck 392 know how to drive? Why would you tell someone it would take a few days for the natural gas smell to leave a house after replacing a gas line and gas meter? Doesn't only take a few hours? Arent you endangering a home and lives by allowing gas to continue to leak? Applewood gave me a quote to replace my two furnaces and two air conditioners of $80,000 and told me I would need $5,000 of electrical work on top of that.

I got three other bids and the next highest bid was for just over $30,000 so clearly Applewood is grossly overcharging its customers. Having problems with air conditioner and water heater simultaneously.

1) AC: the fan wasn't activating. After diagnosing the problem it was decided I needed a new AC.

I got a quote for an Amana 4 ton, 13.4 seer AC system. 10 year warranty parts and labor.

The price quote was for $27,938. I declined their offer for the AC 2) The gas control valve on the water heater needed replacing.

I had them go ahead and replace. The cost for the control valve and labor was $1,828.27.

This seemed excessive for a part that sells for under $300 at Home Depot. Applewood plumbing technician was competent and performed service requested.

Scheduling the appointment was fine and had a technician the next day after request. 5 stars for prompt response to service request and service rendered.

I cannot justify paying $28,000 for new AC system and I feel cost for gas control valve was excessive. Those costs result in me not recommending them for service and the 3 star rating.

we recently had a pipe burst during the cold snap, applewood came over that same day to fix it, we then realized there is cold coming in from some cracks on the siding and needed to figure out where it was coming from Sam came back over and found where it was coming from, bingo not even part of his job description What takes less than 30 min to reconnect my evaporative/swamp cooler, they rescheduled twice, then wanted $440! I PAID THE VISIT CHARGE, then sent tech on his way. I'm on a fixed income, and their prices are ridiculous.

My mistake was that I didn't check their BBB rating. I'm out of a service fee, but this made me see the value of my current HVAC company.

Stop making cx pay for loss during the pandemic!! Our AC motor needed replacement in July. They charged us $3300 for a $900 part.

Late September, our furnace igniter went out. I found a used igniter for $150, and a new one for $299.

Also, the DIY installation takes 30 minutes or less. Applewood wanted $2,600.

The whole experience was disappointing. The customer service is bad - the guy I talked to when setting up the appointment was rude when I told him I didn't know much about the details of the air conditioning unit I had in my house.

I don't have a lot of free time outside of work so I made it a point to let them know my first concern to figure out was that I needed someone that could make it out on my day off because it was my only day off and I wouldn't be able to do any other days so I wanted to make sure the scheduling worked. Before they would talk about the schedule I had to go through 10-20 minutes of questions including payment details which seemed intrusive considering I just wanted to check if they had availabilities.

On the day of my appointment they called after my appointment window was already here to let me know they didn't have enough staff to make the appointment and wanted to reschedule for days that I had to work. I wish I would have hung up the phone when I had the urge when the guy was being rude when I first called.

Terrible experience start to finish. I had a way better experience calling plumbline.

The customer service was great and they are able to make it out same day. Save yourself the headache and call them instead.

I just listened to salesman give a bid and and the amount of money they wanted to replace an AC and furnace was ridiculous. They offer third tier products according to CR ratings 3/5 vs 5/5 and I was absolutely aghast at the charges for electrical wiring for furnace and AC.

I asked if they would give an itemized estimate for exactly what the electrician would do? The answer was no. JJ Lay came in with first tier products, American Standard which is owned by Trane at nearly 1/3 the price.

Applewood sells warranty and peace of mind. As with most product warranty/service contracts, there is a very large profit margin.

The salesman was very personable, soft spoken and a good capitalist: He was willing to charge high price and looking for a client willing to pay. Very honest greed.

I recently reached out to Applewood for a service that involved disconnecting an existing steam boiler from its power, gas, and water sources in preparation for a basement demolition project. Their representative offered a quick turnaround time, promising to complete the task the next morning, which seemed rather efficient and fitting perfectly with our demolition timeline.

However, my satisfaction took a dive when I was handed a quote of $2600 for the services. This price point was beyond my budgetary constraints, and I found myself with no other option than to undertake the task myself.

Despite not being a professional, I managed to complete the job in merely an hour. My experience with Applewood has left me feeling disappointed.

While I acknowledge that there are customers who might not be capable of tackling such tasks on their own and may see value in the service provided, I found Applewood's quote to be exorbitantly high. Their pricing, in this instance, seemed to be more focused on maximizing profits than providing fair service to customers.

This has cast a shadow on my perception of Applewood and their commitment to customer service. Applewood customer service agents and technicians are very professional and the work done is to my satisfaction IF they get here.

This is the 2nd time that I have scheduled service and was given a window of arrival and technicians were late well past the window or dont show. Today, Friday,my window was 4-6pm and they called and cancelled at 3:30.

Problem they called the wrong number so after rearranging my whole work day to be here and sat waiting I finally called only to hear them tell me they won't have another technician until Monday. I cancelled.

Leak cant wait 2 more days. Applewood, get more technicians or do a better job of scheduling to meet the obligations of your quoted times.

I'm over it with you and regret signing up for your service plan . What good is it if you only show up when convenient for you.

I am at a loss about what to say about Applewood. Its electrical service is top notch and I have absolutely no complaints about what it did.

I had an electrical emergency in a condo I just purchased. Home Depot tried to install a new stove and when it pulled out the plug it sparked.

I called Applewood because they had done previous work in the unit. The person who answered the call was wonderful and said Applewood and it had someone out within two hours.

(it was 11:00 am when I called.) The electrician showed up early and quickly diagnosed the issue, made repairs and everything was fine. The only issue is the cost.

Applewood charged me $1440 to fix the outlet and install a LED light fixture in the kitchen. Is this a very high price? I just don't know.

It was an emergency. So in essence, Applewood does excellant service.

But its cost is very high. Boo for price gouging senior citizens! Would you like this done to your parents or grandparents?! Fine work but pricing was outrageous.

I was over a barrel and they charged me $5000 for hot water heater installation. I didn't know I had a choice since they were there and my tank was flooding areas in my house.

Never again. Applewood Wanted $392.02 to install a customer supplied doorbell.

They wanted $433.08 to chaged out the transformer. (Transformers are under 50 bucks) $825.10 total.

That's a club member price. Do they think people are that stupid to pay $825 for a hour of labor and under 50 in parts.

I learned that I must of gotten screwed when I paid them for a furnace repair during a deep freeze this winter. Always look elsewhere, Forget Applewood.

I found a company for my doorbell install... $149.00.

Goodbye Applewood. 1300.00 dollar quote to replace two bath faucets...all plumbing is new.

All parts on site. Crazy.

That was a hard no for me. This company focuses on selling you outrageously overpriced services and materials.

I fell for their "Gold Service Club" scam, in which you supposedly pay a yearly fee and they come out and do a checkup / cleaning of your HVAC for free. They use it to find reasons to sell you things.

The last time, the technician said I need a new control board for my furnace, and charged me $1200. I later researched the control board and found that it retails for less than $200.

My furnace and AC also are old and need replacement. The same technician told me it would run about $35,000.

I checked with another HVAC company, and they quoted $10,800. That second company is installing my new HVAC as I'm writing this.

Very disappointed with the service we received. Was overcharged for a service that wasn't done properly.

A different company just had to fix their work. I was also quoted over $600 for a repair I paid less than $200 for elsewhere Applewood is a professional company as far as friendliness and scheduling go but the company charged us $850 to replace a drain pipe, a job that took less than 45 minutes.

Excessive, and when we told this to the front office, Applewood sent us back $80. So only $630/45 minutes.

Nice gig. Had thermocouple on furnace replaced, simple job.

Was told entire furnace needed to be replaced. Complete highway robbery, many neighbors made the mistake of using Applewood as well.

Beware and do your research beforehand! Nothing but disappointment and lighter pockets using applewood. 3 bathroom compression shut off valves for $1000.

Are you kidding me??? I replaced them myself for about $35. Sorry zero stars was not available though that's what they deserved.

I needed two faucets to be replaced in a master bathroom. They would not give me an hourly quote over the phone, but told me they would give me a quote once at my home for the project.

It was strictly aesthetic. The plumbing was brand new and the faucets were brand new.

They quoted me $1300 to replace two faucets, yes $1300. I found a local plumber who was there for an hour and a half and charged me $175.

They are way overpriced and they count on you paying that price because they're in your home. Find someone else.

Applewood charged my elderly parents $12,000 to replace a water heater. The same heater cost $800 at Home Depot.

They would not explain what the other $11,000 was for, saying it was not something they did. Within 2 hours after I contacted Tom Marino Troubleshooter for help, my parents got a call from Applewood offering them a 'generous' refund of $1,000.

I didn't know at the time that Applewood was a sponsor of the Tom Marino radio show. Our experience suggests the company is totally unethical.

My sewer line needed cleaned out, I needed to get it done quickly. I thought (thought) Applewood was a respectable company, so I called them.

They initially quoted $577 (umm, seems way too high) to snake the sewer line, but since they were at the house, I said let's do it. I was wrong, they said they needed to snake 110' , that extra 10 feet cost me another $605.

What the... I paid $1177.73 to have them clean out my 110 foot sewer line.

Don't use Applewood. Call a reputable company, get a quote first on the phone.

Don't use Applewood. I have since done my homework and now have three companies lined up.

All three with 4 to 5 star ratings and all three are verified priced around $300 for the entire 110 foot sewer line. The only positive thing about Applewood plumbing is that they arrived the next day and on time.

The quote for the small job was 3 times more than another company!! And for some reason the technician walked outside around the sides of our home...which had nothing to do with our job. Okay the customer service and techs who come out to your house to give you quotes are incredibly professional, timely, and nice.

Their pricing, though? ABSURD. Literally 3-5x the cost of independent plumbers to do the same quality of work.

I am thoroughly confused with how astronomical their quote was for a new water heater. 15k?! You guys are insane.

I had to pay $29 for them to come out and quote completing a sink installation. I was expecting about $300 or so since it was a pretty manageable repair.

Their quote came in north of $600. I was shocked.

I asked the tech how many hours it would take. He said about 2 which would have made this repair cost $300 per hour.

The actual repair, completed by another company, took about an hour and a half so Applewood's cost would have been $400 per hour or so. I was incredulous and told him to forget it.

He didn't waiver at all or offer to adjust the pricing. Too expensive for me to use this business.

Maybe others have better experience with them, but I won't call them again. Wow, I figured with all of their "great quality, friendly service" commercials, they would be a decent choice to get an estimate for replacing my outdated breaker panel.

Good grief. $9900 for a breaker panel?? Now I see all the poor reviews.

What a shame. Fortunately I got them on a week when they were not charging a fee to come give me the estimate, so I didn't have to spend anything.

I will say that the tech was professional, prompt and polite. I vaguely recall having a similar experience with them before.

Never again. Applewood replaced the entire electrical panel on our house back in 2013, and absolutely nothing was done to code.

They never installed a plug in the back between the air conditioner, and they also never installed an outlet in the front. All the wrong wiring was used, and there is no way that the work that Apple would it would ever pass an inspection or be up to code.

Save yourself a lot of money, and do not reach out to these people. We called them to ask them to come back out and check the work that they did, and they will not even come out without charging us $100, it's not our fault they have to put all those stupid commercials on TV and that's how they pay for it by screwing over hard-working people like you and I.

Do not use Applewood, If anybody at Applewood wants me to remove this review, you can simply reach out to me and finish the job that you started eight years ago. If you do that, I will update my review to a positive review since you guys finally did the job that you were paid for.

My guess is that nobody in management over at Applewood cares at all about the reviews, Applewood has just turned into a revenue, generating machine, and no longer are the local, reliable electrician that they used to be known as. Ownership should be disgusted with their attempt to take advantage of property owners.

Have a rental property and tenants stated garbage disposal needed to be looked at and a bathroom sink was clogged. Was told by the Applewood rep that the entire garbage disposal needed to be replaced and re-pipped.

Was quoted almost 2K to complete the work. Called a local handy man and after his visit advised this was borderline fraud.

The garbage disposal needed to have a few bottle caps removed and the bathroom sink was unclogged and repaired with $30 worth of a supplies. Handyman total charge was $75.

Appalled and disgusted at Applewood Plumbing and Heating for their blatant attempt to take advantage of a property owner. I can only image how many people have received worst case scenario advise like this.

Do yourself a favor and give your trust and business to someone else. Applewood contacted me to make my experience right.

They did above and beyond what I expected. Will definitely give them another shot in the future.

Way too expensive for the value. We've had several repairs through Applewood for our boiler.

I always thought their quality was good but very pricey. Today we had another repair and called a different company.

The repair itself was to replace a relief valve and boiler pressure and temp gauge. However, they had to move a part that Applewood installed in 2021 that was blocking the access panel for the temp gauge.

In addition, the piping for the relief valve (which Applewood installed in 2014) was open and not plumbed properly into a downward trajectory to the floor drain. This caused me to pay for this to be corrected.

I will no longer be using Applewood.'''.Read less