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Review and analyze now for company Plumb Pros and provide the analysis in the discussed format for the following reviews: '''Very good experience with Plumb Pros. We had a drainage line stopped up on the Saturday before New Year's, and they came right out that day, and back on New Year's Eve to complete the job.

They cleaned everything up and worked in a very speedy but thorough manner. They had to take up some tile and jackhammer our basement floor to fix the problem, but they left very clean lines for the tiler to patch in replacement tiles, were very careful with my appliances, and took photos for me to use in my insurance claim.

I would recommend! Stay far far away from this business. They made a mistake and tried to gaslight me into thinking it was my fault.

They cleaned my kitchen sink drain and then it flooded my basement. They tried every tactic to blame me for what they did.

I understand mistakes happen but the way this company got out of their responsibility was beyond gross. They ended up making another company pay for the clean up their company caused.

The owners are beyond rude and disrespectful. Yelling, blaming and not listening to a word I said, just kept saying they weren't paying for it and my pipes are not their responsibility!! What? ? Anyway save yourself a huge headache and go with someone else.

Horrible experience top to bottom. This company is completely unethical.

Started by them not wanting to honor their work and wanting to charge me to even come review it. When i finally got them out, they then fixed their bad work and quoted me about $150 for a cracked 90 they missed the first time.

It was under the dirt and they said it may just be a lose fitting i could tighten if i wanted to dig it out. I did, they came back the next day to fix and charged me nearly $1,200 dollars for about 2-3 hours worth of work.

I spoke with Terry and asked for a detail of the labor costs. They will not provide a cost break down or overview in any way other than "70% labor and 30% parts".

The part i got replaced was a seal for $125. If this wasn't an absolute crime, you'd think a decent company would stand by their pricing methods or maybe the tech just gets paid $400 an hour.

Absolutely classless organization. During our subzero weather stretch this January, of course my daughter's furnace stopped cold.

She called Plumb Pros and was put on their schedule immediately. They made it there early the following morning.

It was a return trip for them because they had replaced a control panel on her very old furnace two weeks prior. The technician saw the problem, made adjustments and got the old unit running again.

Though the problem was unrelated to the previous repair, the office manager agreed to drop the new service call charges. They did this during an extremely busy time for their crew and it impressed me that they take their customers' satisfaction seriously.

My daughter and I are grateful for their help and consideration for not invoicing the second service call. I haven't hired this business, but my neighbor has to do repairs on his main sewer line.

They were here a year ago and apparently didn't do it right. So they were here a couple weeks ago and I though, OK, they're repairing their mistakes.

Now they're back again, tearing up the asphalt they just laid. I'm looking at the "We make it look easy" slogan on their truck--this doesn't look easy.

This plumbing business took advantage of my elderly parents. Their furnace went out and Plumb pros charged them 5,000 to repair! That was when it finally worked! They went an entire next day because the part failed, then they had to order the part! Avoid at all cost cause it will cost you! I am going to try, really try to be fair.

My main goal was to get an evaluation of an existing furnace that is still under warranty. In the end I got that.

But I am just sick and tired of mechanical contractors trying to upsell and gouge unwitting customers. I had an appointment scheduled that was canceled twice.

Finally they came a day later. But I was told over the phone that I could get a bid to relocate some gas lines.

That didn't happen. Instead I was given a myriad of options to completely replace my furnace, ductwork, humidifier, water heater, etc.

In the end I am just trying to replace my A/C unit. But this contractor, like several others, seems to want to sell a whole new HVAC and DHW system even if it doesn't need it.

It is really quite shameful. We all understand that there has been some inflation due to Covid and other so-called supply chain problems.

But this contractor wanted to sell me everything for a whopping $45k. It is absurd and outrageous.

Of course there were less expensive opt. But the least expensive was about $15k.

My advice- steer clear of this kind of unethical price gouging. Extremely overpriced for what you get.

I had asked for help replacing a faucet and drain in the bathroom. We used them when we first bought our house and needed to repair plumbing, we were very satisfied with the service then-- so I was shocked how bad they were this time.

They looked at the sink, went to their van for a few minutes and came back with a quote for $950. I told them that was way to much.

He immediately said he would do it for 750. I was surprised how quickly he knocked off $300! I still felt that was a little high and said I would go for 650 and he refused.

They still charged me a $45 fee for showing up. After I declined, they stood by their van in my drive way for about an hour smoking and joking before leaving to another call I assume.

I called a handy man who replaced the drain at cost. $45 in aluminum piping and installed the sink for $85.

I would recommend skipping service from this company. We've been in our home 17 years and have had to use their service maybe twice.

We are allowed our service plan to lapse and never got around to renewing it. In order to finish off the summer and prepare for the winter weather, we had a service appointment for today.

I am extremely happy to report that Dominic and Justin were awesome! They were very clear and concise about the service that was needed, very professional and on time. With everything that they did with 2 furnaces, 2 air conditioners and a hot water heater, they left absolutely no mess! We have reinstated our service plan and will have them out twice a year as recommended.

I would highly recommend using Plumb Pros for all of your plumbing, heating & HVAC needs! We needed to replace two faucets and had a leak in another. Fonz and Garrett showed up ON time and did an awesome job at repairing both.

They were courteous, respectful, and worked efficiently. I recommend this company, and would use them again.

Had work done on AC, price quoted seemed high at the time, but I went ahead and did it because I was a bit desperate. After the fact, did a little research and found that other places would have done the work for less than half the price.

Before you say yes, do your homework because you will likely be paying way more than you would with other companies. Talked to the owner about it, and he said his prices were his prices.

So, buyer beware. TL;DR: I will never use them again for any work at my house.

Called to have dishwasher installed. Was told it would be a $45 service call which was fine.

They arrive and quote $525 for dishwasher install. The tech was nice and professional and friendly.

The guy we scheduled with was also nice and friendly. I'm giving three stars because they were professional 100% of the time, even when we were shocked at the install price.

I'm seeing multiple reviews that this company is over priced and we are feeling the same. Even though everyone was super friendly, we can't get over the sticker shock.

We had Greg Elder come and install it for...$100. Thanks for the $45 service charge PlumbPro's! We loved Plumb Pros and used them for many years.

We bought their Plumb Pro contract. Everything was great until it wasn't.

Last September we had our furnace serviced under our contract. The service tech that came out checked our furnace and then told us that our hot water heater was very old and we should get a new one.

He left a bid of over $4000. The next day we had no hot water.

Really? Turns out he turned the thermostat down as low as it could go. Who does that? We are seniors in our 70's.

Why would they mess with us? We were so sad because we trusted them. Do not use this company.

Do not! I have used Plumb Pros for the last three years. My a/c was cutting on and off.

My nest thermostat gave a warning that the temperature was increasing and blowing warm air. I called on Thursday and they came out that Friday.

Very fast turnaround. The Fonz literally and his Apprentice Scott.

Took their time to troubleshoot and not rush into a quick fix. It was raining hard and I admired the Fonz's tenacity, to continue with the mission.

After everything was said and done. It required Freon in which he checked my system for leaks before charging.

I recommend the Plumb Pros, outstanding job. Special thanks to Fonz and Scott.

I called these people the day it happened and they promised to come out that same day and they did! They kept me up to date and informed when they would come out, Exceptionally friendly service, and very dedicated that took care of me. Alec and Ryan went a step beyond! They stayed until everything was done right, Thank you guys, great job!! We had a good experience with PlumbPro in January, it was Anthony that did the service call and he was great.

This time we had a horrible experience with the technician they sent since Anthony was off. We had a well pump that stopping working.

He came out and said the entire pump and motor had to be replaced and quoted $2500! We knew the cost of water pumps and told him it was outrageous and that we'd get the pump and just wanted an install fee, mind you our entire pump and well system has valves for easy access to the pump or filters. He quoted $835! Insane.

Had another technician from a different company come out, it turned out to be an impeller kit that was needed, the motor and pump housing were fine. $125 in parts and $100 in labor.

PlumbPro has changed dramatically, be careful and be willing to walk away if they quote too high. If you have an emergency, they will come out right away hence the one star.

Quick service. I ducted off three stars cause of their skyrocketing quotes.

They will charge you 3x what an experienced plumber would charge. They will rip you off.

Even with their $50 off, it's still a rip off. I don't recommend them and will never hire them again.

It just doesn't make sense to charge $335 (after $50 off) to replace a tiny piece of plastic plumbing that costs $5 at Home Depot and took ten mins to replace. Never again.

This company takes advantage of older women with memory issues. Changes a hot water tank for my grandmother.

Tank cost approx $370 but some who the job comes out at $6000??!! Come on, the average is $1500-3000. I get 6-8 hours of labor at a plumbers rate but to gouge a 78 year old women who lives by herself and has memory issues and lives on fixed income with no contract signed.

Great job!!!!! Wow! When emergencies happen, you dread calling the plumber or the handyman - but not in the case of Plumb Pro's! As soon as I called (at 9 o'clock at night!) I was met with friendly service by the owner, Deb, who was able to send someone over first thing in the morning. The Pro they sent over was so pleasant and even funny! He also explained the repairs me in a way that I understood and felt comfortable relaying back to my landlord.

Never experienced service like this. Will 100% use Plumb Pros again! I was very pleased with Plumb Pros, who fixed my leaky faucets and changed out the leaking lines under my "vintage" bathroom sink.

She was professional, explained the options, and knew her stuff. She was also efficient and neat.

And I have to say it's nice to see a woman in this business! I will call them again for future plumbing issues! The Facts, and Nothing But the Facts: - The tech was dispatched and arrived in a timely manner - Alot of trash fell out of the tech's truck into our gutter upon arrival - The tech seemed more of a used car salesman and less of a plumber, who spent the first 10-15 mins trying to up-sell vs just fix our clogged toilet. More so, he didnt know his products well or their prices (-he kept referring to some binder.) - The tech's equipment was "broken" so he went to an inferior (snake) machine that he claimed "This probably wont work, but we'll try it anyway." - The inferior machine in-fact did not work.

-The tech spent the better part of the next 30-35 mins in the back of his truck trying to fix the first machine. No success.

- With no other options, the tech called his dispatch and had another machine sent out. - After about 2 1/2 hours (what should have about a 60-90 minute job), I was told the clog was fixed.

- The tech charged me and left. -That night, the clog returned AND we noticed a tile in our bathroom where the tech had been working was now cracked.

- The following day I called and spoke with Phil who was polite and seemed to care about this bad business transaction. He asked to schedule a time the following day to come out and fix the problem.

I had explained we already called another plumber and the problem had been fixed. He said he wanted to at least come out and see the crack in the tile.

- The next day, Phil had an employee call me to cancel our appointment and that I should email photos/ images of documents/ That he would put a refund check in the mail. - I sent the email and waited.

-The entire week of Sept 16 came and went with no refund check in the mail. (we live 1 zip code away from their office) - I Called and inquired over the course of 2 days and finally had to go to their office to collect my refund.

- Fun Fact: The issuer of the check Hand-wrote on the back of the check something to the effect of "By signing and cashing this check, I agree the issue is resolved and no bad reviews would be posted online." Not a company I can recommend nor will I ever call on again. COLORADO SEWER SERVICE INC saved the day !!!!! (in about an hour) As much as one can love an HVAC/PLUMBING Company, I love this company.

We have had issues with our main line since we moved into our home. I have to admit, I put off calling anyone for awhile because all I could think was that it had to be the main line.

Two gentlemen came out. They were on time and communicated well with me so that I didn't lose half my day.

When they got her, they were prepared, knowledgeable an very courteous. They made notes for me and a video of the main line for my husband as he was not home for the explanation.

I could not ask for more from a company. Good to know that "Good Ol' Fashioned Customer Service" is so much more than a tagline to them! Horrible service and over priced.

Had them come to fix clogged dishwasher- $1,000 later still clogged. They did electrical work put in new pipes and an air gap all stating it was either necessary or to bring up to code.

I called them back saying it wasn't working they blamed the disposal. To come take a look they charged us another service fee $50.

We were told another $1,000 to fix of course more electrical and disposal. When we let them know this was a crazy amount they said the electrical wasn't necessary and they would cut us a deal to $500.

They left and we were able to fix the "broken cannot be recovered" disposal. Literally took a wrench to the bottom of the disposal cranked it back and forth and viola.

Once we got looking more the work done wasn't worth the money the new pipe was already leaking. The air gap isn't necessary (we should have known we didn't have one before and it worked) and they didn't put the appropriate cover over the splice (if code is in question) they should have.

There is the new pipe just in our cabinet not even tack it along the back just cutting right through so we can't use. I don't see where this is $1,000 work.

We have made another call in to report all these findings and pictures we have I am told owner/manager will be looking into this. We will see what happens and if it is fixed I will update this review.

But as of now we have nothing fixed 4 visits $1050 in the hole and still a clogged dishwasher. My roomates toilet had a leak from the silicon underneath the toilet .

JJ ...the plumber explain the problem. I thoughtbthe price was a bit pricey .

J J did a excelent job .He cleaned up the mess. Very professional .I had other plumb pros technicians here before on other issues .

I only had isues with 2 different tecnicians that were unprofessionals .But JJ We had a drip in our shower. They said we would need to spend $1,600 to fix it.

They charged us $130 and left the shower with a worse drip than when they came. We had to shut off our water because the drip was so bad.

Today another company came and fixed the shower in 20 minutes for $200 and gave us a guarantee for their work. I would never again call Plumb Pros! We bought our home in June of 2019 and Plumb Pro's were the ones to install the entire sewer system and sump pump before our move in.

We were given the paperwork on the warranty at the signing of our house. On 1/24/2020 our basement toilet was holding water, tried the plunger and nothing.

Realized that the sump pump wasn't working. Called Plumb Pro's around 7pm that evening.

They had a tech at our home 9am 1/25/2020 after inspecting everything the tech informed us that it would be a $476 charge for the pump to be cleared out. We were confused since we had a warranty on the entire system.

We called the manager Phil and explained our situation and confusion. He explained to us that the pump was under warranty for 6 years but it did not cover labor.

Only the sewer lines were covered for parts and labor. Phil was very understanding of the unexpected charges and was willing to give us a good discount for the cleaning of the pump and other things that needed to be done.

I'm not someone who expects something for free but I wasn't ready for the charges after replacing our hot water heater the previous weekend. Our tech JD was extremely nice and understanding of our situation.

He cleaned up after he finished his work you couldn't even tell he was here. Overall the service was great even with the unexpected charges.

I'm happy that JD, Phil and Plumb Pro's were able to work with us to offset some of the unexpected cost and I truly appreciate it. I would recommend their services to anyone who needs it.

Woah. Nice guys and polite but the reviews that speak about high prices make total sense to me after getting hit with an estimate of over 2K to address a couple stripped faucet handles.

Holy smokes! Would not provide any estimate over phone. Plumber came out, simple replace of toilet valves ($20-$30 parts from Lowes) and quoted $220! Took me 15 minutes to remove old (already out when he came), and another 15-30 to reinstall new.

So, they think they are worth $200/hour? Then he wanted to charge $39 service call! Will never call them again There isn't enough space to be able to describe how incredibly happy I am with Plumb Pros and their two Techs, Alfred and Brandon. I could tell they liked their jobs they were happy, professional and extremely competent.

They were early, stayed until the job was done AND all of my questions were answered . Plumb Pros can truly brag about their old fashioned service.

I highly recommend them. Terri Competitive pricing and nice technicians who arrived VERY late.

I had actually just cancelled with their dispatch when they arrived. I am not sure if this was a ploy OR just the nature of the job we had for them, but they gave us a bid, I approved the work and 30 minutes later they called with a $320 mandatory up-charge to meet Denver code.

Aside from that, they were very nice and the prices were far better than those quoted by Brothers, Applewood, etc. Yikes...quoted over $9,000 for two 50 gallon water heaters.

Home Depot sells for $734. Makes me want to also get another plumber here to see if we even need them.

Not a company you should trust. And of course, they want to up-sell to have their company extend the warranty.

Had Plumb Pros come out and install a pressure regulator on our main line. They were on time, organized, and finished within a short time frame.

The guys were friendly and easy to work with and answered all my questions. Their prices are a little bit steep but for the short notice and quick service I appreciated their work.

After getting great service on 1-29-20 my line still not cleaned backing up again? Called today since Website states work guaranteed, not so True after all. If there are anticipated repairs suggested by Plumb Pros then the guarantee is Null and Void.

Suggestion for more work is over $400 for a jett cleaning where AAA Plumbing is half that price.. Not happy about this will be going back to AAA Plumbing in Arvada who does guarantee there work and pricing is a lot more affordable.

Do your research before using Plumb Pros is what my suggestion is :) We had a flood in the basement and Phil Ramos came out within the hour. Had the pipes fixed quickly.

Was neat, and friendly, and fair people dung even on a Saturday. Will definitely use again if needed, and would recommend.

Decent enough, too expensive though. Getting tougher to find a reasonably priced plumber in Denver.

Up sell business model with these guys. Told the dispatcher a time frame I was available for the service call.

Then he called saying the serviceman was coming super early and was pissed when I told him I couldn't be there at that time to let him in. Outlandish prices/estimate to fix a faucet problem --almost beyond belief.

Tried to explain how this figure was computed and the explanation made no sense. I asked them to leave my house and they even tried to increase the amount I had been quoted for a service call, $39.

Not a reputable business. As a small business owner (Rocket Fizz Highlands Ranch), I appreciated how fast they addressed my issues and were willing to work with me financially.

Thank you Miranda and Fonz for your great customer service! Great experience with Plumb Pros. Very knowledgeable and up front about cost for what we had to get done tonight and gave us cost of things that we will need to get in the future.

The technician Jason was an absolute pleasure not only very knowledgeable but very thorough. We told him about our past expirances with other companies and he let us know how things should have been done.

We truly appreciate him and the work hid did for us. We will defiantly contact them again for any of our plumbing issues and recommend them to others.

My children even thought he was a nice guy they gave him two chocolate bunnies. Thank you Jason and Plumb Pros! The Padilla Family Rude and overpriced!! Called yesterday to get estimate for kitchen sink plumbing hook-up and new faucet install.

A guy named Terry showed up and decided that $700 would be about right. Then he asked for $35 for the estimate, which was not mentioned when the appointment was made.

He called his office. Then while he was still on the phone, he started being rude with my daughter, who was the only one at home.

He raised his voice asking her if she thought this would be free and threatened to put a lien on the house! Seriously?? I called the office, and the gal said that the trip charge was $29, not $35, and that since the fee wasn't mentioned, not to worry about it. Good call.So I don't care if this company has good ratings otherwise, they are over-priced by a huge margin ( I found someone today who will do the job for $250), and they hire plumbers who are rude as hell.

I will never call again, and make sure that everyone I know passes them by as well. This company did a pretty big job for us and left the job with everything disheveled.

Things were not left correctly and caused a HUGE problem with our flooring. They came back out and denied any responsibility for the things that were wrong, broken, or ignored.

Their excuse was that the guys that did the job didn't work there anymore so there was no way to prove they did it! HORRIBLE customer service and their "it's not my problem" attitude didn't help the situation. The job was over 20K and the repair is well under $300.

I wasn't asking a lot, just for the things that were ruined to be repaired. We frequently have work done and know a lot of other people that need services too and I would NEVER, in a million years, EVER recommend Plumb Pros for anything.

EVER. I had plumb pros out to my house today.

He told me that the faucet needed to be replaced and that he didn't have the part necessary to fix the leak. The replacement faucet that he offered me was $750 dollars, and that's the only one he had.

So my options were A) to pay him to drive to the store to get the proper parts (that I would assume a professional would have) B) pay a ridiculous price for a faucet or C) eat my $89 "trip" charge and have the plumber leave without doing a single thing. Nice work plum pros.

overall you gave me a horrible experience offered no affordable solution and suckered me out of 89 dollars. DON'T USE THIS COMPANY.

I'm not sure about the company but one of their drivers nearly ran into my car. He was driving erratically at a high rate of speed.

Charged my 86 year old mother $786 for a new toilet. The most expensive toilet of the brand they installed, including all parts (wax ring, bolts, seat...) added up to $277.

Think they took advantage of her? I would pick a zero-star rating if this review system allowed it. These guys are great.

They're respectful, they're clean, and they're willing to educate. They didn't get annoyed with any of my questions and they actually taught me quite a bit.

Only guys I would use. Even held a conversation with my 15 yr old and taught him things by explaining what he was doing step by step.

Great guys. Terrific experience with Plumb Pros! I was amazed that the Technicians are trained for both Plumbing AND Heating/Cooling....that turned out to be very handy for me! They were conscientious about cleanliness, very friendly and very knowledgeable.

They let me know the pricing up front, including the possibility of issues that they might find that could result in extra charges. They didn't find any further issues, but I would have totally trusted them if they had.

I just feel as though this company has it figured out. Had a plumber come out to fix our water heater.

The plumber said he fixed it but left us with no hot water. When I called he said that it would cost more to come back out and take a look.

I would not use this company again and would not recommend them to anyone else. I have had problems off and on for awhile they made it easy to do the necessary repairs Thank you they have coupons to help you Terry is very helpful I have used Plumb Pros for quite awhile but the last time I used them, they lost my appointment to replace a water spigot outside my house.

When they figured it out it was late but they did come out and replaced my spigot, which they charged me 400 dollars to replace. When I called the next day to speak with the owner, no one ever contacted me.

I will never use them again! had a very bad experience with this company today. The technician showed up an hour after the dispatcher said he would be here.

when he saw what we need to do (fix a silly little dripping faucet) he said it would cost $302 to fix it! we then said we had a coupon for $35 off and he stated, ok but he was adding a service fee. We asked him how much it would cost to tighten our kitchen faucet.

He said $150!!!!! we looked at him like he was crazy. he asked how much we would pay and we said no more then $75...

he said he would think about it. obviously we were not going to deal with that...

we can life with a loose faucet. He leaves is binder on the kitchen counter and I look at it and there is a price sheet of how much things should cost.

the first line is talking about dripping faucets and it says it should cost $125. i asked him about this and he made up some lame excuse why it was not that one..

but the $302 one. at the end of the day, the guy changed only the cold water so it would not drip anymore and if that one starts leaking then they will come back and fix it..

but if the hot water starts leaking then we have to pay again. what?!?!?!?! do not use them!!! all for a drippy faucet!'''.Read less

Review and analyze now for company Golden West Plumbing, Heating, Air Conditioning, and Electrical and provide the analysis in the discussed format for the following reviews: '''Honestly, Golden West Plumbing and HVAC were the fastest to respond to our AC issue. Yes, we know it's first-world problems to bitch about air conditioning issues.

However, we have three dogs, that are elderly, and struggle with heat. We want to keep our pets healthy and happy, so yes, flame on.

Regardless, Golden West came to the rescue. Thank you! Just had to have a sewer line replaced in my house.

Angelo did an outstanding job diagnosing the problem, and walked me through every step of a multiple day process. I was super impressed with his accessibility, the way he problem solved and figured out what was going on, and stuck with the job until it was completed.

The crew that worked with him was terrific- hardworking, respectful, and cleaned up after themselves. I really appreciated the excellent service they gave! Thank you, Angelo and crew!!! Carol W.

Was told that fixing a leak in my AC unit would require me to buy a new unit for $10,000-15,000. Contracted another company who fixed my issue for $500.

The trustworthy company that I used told me that many places have people who work on commission and only try to up charge as much as they can. Complete scam artists.

STAY AWAY!!!!!!! I waited all day for a scheduled appmt for my AC tuneup. I was contacted after 4:00 pm and told the technician was delayed so I could reschedule it which I did.

I specifically told the tech that I was not interested in becoming a member for $145 but was charged anyway. Also requested that he give me the part that he replaced on my unit, which my husband requested.

He said he could not because it was covered with acid(???) Couldn't he take a picture of it? Odd because he replaced the same part several years ago and gave us the part. Why didn't it have acid on it then? Then they sent me an estimate after I had already paid them $639 for a tuneup and replaced part.

I don't trust them. We had a boiler issue a few months ago and reached out to Golden West after a terrible experience with a different company and they were great.

Had another issue today, and Carlos came out to fix it. They came when they said they would, he clearly communicated the issue and what it would take to fix, as well as providing additional helpful insights and information.

Very happy with Carlos and the overall experience, and would definitely recommend! Quoted me $3000 for a 1 hour job. I purchased the parts myself for $194.

Did the install myself. Didn't take an amateur like me more than 1 hour.

We had them come out and look at our very old boiler. They gave us a quote to fix it.

Came out to do this while we were out of town and our house sitter was here. Didn't show the day they said they would.

We should have just fired them then! Came out. Tore our boiler apart.

Charged us the full amount on our card, despite having not finished the job. We had to call them when we got back because they did not even reach out to us to say they couldn't finish it then.

What reputable company charges the card without finishing the job! Had the repairman call us. He said he couldn't finish because we didn't open the wall to expose our main.

When, at the initial bid, we had told him we did not have the tools to do it. He said he would do it.

Told us also he needed to do a few extra things and he would get back to us that day with that quote. No call or e-mail.

We had to outreach again. We plan to take them to court.

DO NOT USE!!! Will was great. He came after hours and was able to get to our home in less than an hour at 8:30pm.

Will got right to work and removed a badly backed up drain. We've had this issue before and paid $250 total and Golden West was $405 so that really was unexpected but Will made us feel comfortable with spending the money and getting the job done correctly.

There was a $129 after hours fee and that is also more than we expected. Overall the pricing seems extremely high but Will was absolutely incredible at his job and did everything in his power to help us understand the job and what he had to do to remedy the situation.

The dispatch services were polite, extremely quick and courteous. I do wish that we were able to get a ballpark from dispatch because I don't think we would have used the service but it is what it is and the job is done and we are satisfied.

Pros -covid precautions were excellent -wore protective gear -clean -protected our carpeting -would 100% recommend Will LeGrand Cons: -price The other night I was trying to relax with a bath and suddenly there was rain pouring from my living room. Called Golden West and they were able to make a same day service call.

Josh and his team worked really hard to repair the cracked pipe and was able to stop the leaking in my ceiling. They also provided a walk through and were extremely clean.

Left the house better then they found it. HIGHLY RECOMMEND Two stars instead of one due to the knowledge and experience of the two guys who worked their tails off to try to sell me a new furnace I didn't need and five different line items of unnecessary fixes to my A/C unit.

(Confirmed independently by two other companies that I called out afterward and by a third company associated with my condo unit.) Serious price gouging. Big time sales pitch.

Steer clear. This company is guilty of blatant price gouging.

They tried to charge me $350.00 for a 20 minute repair to an outdoor copper pipe using a $3.00 part. When I went to pay, I authorized a $150.00 charge to my credit card.

This company waited 2 days, then used the same credit card and charged an additional $197.00, a payment that wasn't authorized. This is fraud and is illegal.

When I called to speak to a manager, I was told I could leave a message and they would call me back. Nobody ever called me back.

Scam artists when it comes to billing practices! Full disclosure that no services were preformed by Great West for me but I'm here yelping because my first contact with them left a bad taste in my mouth. They very well may have great technicians and service.

The person answering the phone when I called to schedule a next day appointment was shall we say, combative. I asked a very simple question of whether their service call/trip fee ($89 as of today) is applied or credited toward the estimate given if you decide to do the work.

She refused to give me an answer! She kept saying over and over that the technician would give me all that information. And she wasn't very nice about telling me so either.

It's a yes or no question, so I took it as a "no" and ended up cancelling my appointment. Better late than never to the review.

We had a water heater go over spring break last year and returned to a flooded basement, every home owner's nightmare. We called Golden a West at midnight and Jason arrived promptly and ready to work.

He was kind, and trust worthy. He set the wheels in motion for a new water heater the following morning, which was a Saturday, and set the wheels in motion for water remediation and insurance coverage.

The process was seamless and relatively painless. So grateful.

Needless to say, a few months later when we started to have ongoing issues with our central air, we called Golden West. We had had no fewer than three past AC individuals and companies ghost us, unsure of how to fix the problem.

This time, Chris and his team came to the rescue. Service was amazing, prompt and customer centered.

They got us all fixed up and we felt as though they were reasonable in terms of cost. Chris's team went above and beyond! 6 months later we could not be more pleased with our new water heater, furnace and AC! They are all more efficient and the ongoing service we get from Golden West is impeccable! Would recommend Golden West 100 times over and as said before, we have worked with several heating and cooling companies in Denver! Anthony was great! He showed up as scheduled and gave me an honest review of the work my boiler needed to be safe (turns out it was a simple part replacement that had been leaking).

I plan to move forward with them and will report back when the work is completed! Long review / story to following - but basically they sent three techs to my house... one of them caused a dangerous ignition issue with my boiler, the second one tried to screw me over to the tune of $2000 (or grossly misdiagnosed the issue the other tech had created), and the third one seemed to be pretty competent and trustworthy.

Maybe if you can get Branden it's worth going with these guys, but otherwise - no way. Don't trust the Google Reviews, clearly they have found a way to game that system.

I originally called Golden West in August due to an inconsistent ignition issue on our gas furnace / hot water heater. They reported that the full ignition system would need to be replaced ($1200) so we went ahead and did that.

However, by the next day it would not light at all. Another technician came and discovered that the over flame sensor had been set off.

He reset it and we saw that the combustion was indeed quite explosive. He said this was driven by the fins needing to be cleaned so it could vent properly and that this was going to be a $2000 repair.

This didn't quite add up as the explosive ignition had never happened before the previous day's repair. So I sent him away and had another company come the next day.

They uncovered that the issue with the ignition was the position of the pilot light installed by the first tech and adjusted it accordingly, charging me their minimum and also stating that the fins did not need to be cleaned. I reported this to Golden West and they refunded me what I had paid plus another $200, although I was certainly left questioning if the $1000 I had paid at this point had actually been required (especially after they told me that that tech wasn't really a boiler specialist).

At least at that point our boiler was not explosively igniting but before long I noticed the original problem was back - the pilot light was not lighting consistently. Since we were back to the original issue, I had Golden West come back to fix their work, but insisted on a third technician because I didn't trust the other two.

He made a slight adjustment to the pilot light gas pressure and now the issue seems to be fully resolved. This one actually agreed with the tech from the other company - there was no way that the fins were ever causing explosive ignition.

They show up quick and the work quality is solid. They cleaned up nice too.

Went to some trouble to get me what I wanted finish-wise. Now...

Hold on to your wallet, and take notes when they give you the estimates. Do NOT buy the maintenance free water softener - it's a scam.

Magnets? Really?!? Also, all the 5-star reviews for them appear to be written by the same person (check it out). $2900 for a water heater install with expansion tank became $3200 on the final quote (then down again when I mentioned it).

$1450 for a new bathroom sink/faucet. Next time I'll look for alternatives.

Never even got to the service call. Made appointment 10/28/20 for 11/3/20 with Ally confirmed time and details.

Called to reconfirm on the day I made the appointment after scheduling time off of work to meet their Tech. Ally failed to book said appointment and lost my business.

Unprofessional and lame. I had Golden West Plumbing come out to snake a drain.

The plumber quoted me $6200 to install a "two way clean out" (without even attempting to clear a clog in my drain) as a "temporary" solution or $12000 to replace all of my pipes as a "permanent solution". I was confused because I didn't understand how this would address the clog in my drain.

The technician left after I paid the $99 after hours fee without fixing anything. I had another company come the same night (2 hours later) and fix the problem for $600! I always support local businesses when I can, but not when I'm getting scammed! I would recommend RotoRooter over these guys! They'll save you $6,000! Brendan did a top notch job! He diagnosed and repaired the furnace issue during the service visit to my rental home in Arvada on a Friday before a cold weekend.

I know I got lucky and that's not always possible but I appreciated it. He also helped my renter to show her how to use the thermostat and replaced the battery.

The price was high BUT I know how hard it is to find people who know what they're doing and can fix the issue the FIRST TIME. Especially on a Friday before a cold weekend when I have renters with a young baby.

Brendan worked hard to sell me the job and also the annual membership for maintenance and pricing. I know he probably has to sell the repair and the program every time and not many people will pay for it and I know how hard it is to do sales at the same time have the technical skills.

I respect his hard work and capability so I paid a premium price for the job and signed up for the annual program as well. Sometimes with service contractors, I pay them to come out multiple times or I have to get different people and pay them for each visit.

So I am happy to have a company that can solve my furnace issues and also plumbing and electrical issues. All the other contractors are so expensive as well and at least Brendan worked hard to prove to me that he was knowledgeable and it meant a lot to get the work done on such short notice! Buyer Beware I had them out to do warranty repair on my AC.

I verified with the Distributor my warranty covered parts and labor and Golden West was an authorized service company for Goodman AC repair. When the tech arrived, i discussed the warranty with him, he called the distributor on speaker phone and I heard them verify to him parts and labor were covered.

They even told him NO FEE to the homeowner. After an hour he tried to sell me a generic fan motor from his truck but it would not be covered and wanted to charge me $1100.00 I said no, so he told me he could go to the distributor in Denver and get the Goodman motor but would charge me for time and labor at $1110.00.

I asked him to leave and he still charged me $189.00 for the "service call." Rico did a great job. However, the price for the service he completed was significantly higher than what was quoted by Brother's Plumbing.

Once Rico was there and completed the diagnosis for the work, it was too late to go back to Brother's Plumbing as the diagnosis had a $175 price tag. This was applied to the total cost for the work performed, however, it cost us an additional $186.

We did contact Golden West requesting they match the price quoted by Brother's Plumbing for the same work but they refused. They were a "preferred vendor" recommended by our realtor who will be removing Golden West from that list.

I have had mixed experiences with these guys. While I appreciate having a company who will (with the subscription plan mentioned) provide 24-7 service when needed.

I don't appreciate the high prices and continual up-selling. Every call begins with "how old is your boiler" and continues to try and sell me a new one.

The annual maintenance isn't a complete cleaning and again they spend more time trying to sell me improvements or point out things that might break. Twice I've had to have them come back when I've had a problem.

Neither time was my problem resolved in the first visit. The first time it was a fairly complex problem and replacing multiple components everything was good for 2 seasons.

Shame on you Golden West. The next time it was a fairly simple issue that should have been caught weeks earlier during that annual maintenance process, the tech miss diagnosed the issue, suggested it was fixed but within hours no heat in one zone again.

We pulled out the space heater because it was a holiday weekend and didn't want to be disrupted waiting on incompetent technicians. I had them back the following week and after a "discounted" 1300 repair we have heat in all zones again.

SHAME ON ME for continuing to trust these incompetent overprice high pressure sales people. I'll be looking for a more technically competent service oriented service provider next season.

This was the worst service ever. The technician left a hole on my wall and did not put the shower handle back as it was before he arrived.

The shower was working. The only problem was that the handle was spinning.

And your technician said he had never seen that Delta cartridge before and didn't know how to make it stop spinning. Yes, my boyfriend put the new cartridge and it didn't stop spinning.

That is precisely why I called a plumber. This plumber knew nothing.

He kept saying that the main valve would shut the water off after it was turned off but even though the flow of water had diminished, the water kept running and it never shut off. This is unacceptable.

He even suggested that I put a picture to cover the hole on the wall. This technician knows NOTHING about plumbing and left a mess before leaving.

Josh was terrific! He repaired our lawn faucet that was leaking. He found the most cost effective solution to repair the leak.

Thank you, Josh, for your fast, reliable and hard work! Had an issue with a broken faucet that required us to turn the water off to our four unit building. Called late at night to schedule first thing in the morning, technician said it would cost $1700 to fix and gave us the hard sell on buying a membership rather than addressing the pressing issue.

Long story short, I have a tenant who is a contractor and I called him out of desperation. He fixed it for $8 in parts for me.

These guys are downright criminal in pricing. I've had people try to take liberties when we've been in a pinch but this is going way too far.

Look elsewhere. Believe the negatives.

"Bill" took my call, and said it would be $189, since it was a holiday (New Years day). Well, a clogged main line doesn't care what day it is, and we needed to be able to use the water, so I agreed to pay twice the price I would have normally paid with my regular company, had they been open.

Then the tech, "Phillip", shows up, and says it will be $326 just to run the "snake" machine, along with the $189 service charge! This is stunningly ridiculous: $515 just to snake a main line. Won't be calling them again, and recommending everybody avoid them.

The plumbing, heating and electrical businesses in Denver have just become vultures taking advantage of people. Avoid this one unless it's a true emergency.

You're gonna pay through the nose for it. Update: They came out on Monday (1/1/2018), and today, Friday (1/5/2018), my line is backed up again, and they won't warranty their work because they detected roots.

$515 for a half-@ss job. Zero stars, not one.

DO NOT TRUST! The technician was friendly and competent; the pricing is abusive of customers. My father owns a heating and cooling company so I have worked on furnaces and air conditioners all my life.

I recently moved to Denver, bought a home, and am not as familiar with swamp coolers. My swamp cooler is 3 years old, I needed to get it prepped for the summer.

I read the manual, removed the cover, cleaned the pads. At the point I needed to connect the water line decided to hire out to ensure it was done correctly my first time.

Golden West quoted $198 to open for season vs. others (the original installer) at $248 for both opening and closing the cooler for the season.

GW said closing would be an additional $198. The weather is heating up so I reluctantly decided to bite the bullet and go with them.

When I asked, the technician let me know that the website coupon claiming "$50 off Any Work Performed" wasn't available for this service because this was already a "special price." Laughable, false advertising. He came out, performed the same tasks I did in addition to attaching the water line solenoid valve (4 minute process).

He stopped when he couldn't find the outside water line valve, which I assume the previous owner of my home took with her. He said he would need to charge me $150 for the part, which is available in any hardware store for $8 - $10 (it's a Brass Evaporator Cooler Valve, 3/4" NPT Female).

That's a 1500% markup for the part. I told him that was unacceptable, and I couldn't believe they ask that of people.

He mentioned people pay it, the value of Golden West is their availability, not their price. He removed the solenoid valve when I declined the $150 for the part.

He was here a total of 12 minutes before speaking with his office about the situation. They decided they'd cut me a deal on this trip and only charge me $189.

That's basically $189 to connect and remove the water line solenoid valve at the bargain price of $945 per hour. No thanks.

I let him know I would not be paying given how absurd the thought of this was. I spoke with the office, they decided to remove the charge and put me on their do not service list, which you can guess was a what I decided to do with them as well.

The technician did his job, was friendly, I have no complaints with him. My complaint is with the business practices of Golden West, taking advantage of consumers.

I highly recommend saving your time and $$ by looking elsewhere. Worst experience ever.

Do not ever use these dishonest clowns. One of our showers would not turn off.

It was Christmas Eve and all of the hardware stores were closed. We called these guys and the technician arrived promptly within the window promised.

This is where things got bad. I should have known something was wrong when he walked through the door because his body odor was so bad we could barely keep from coughing.

It smelled like he had not showered in days and we could smell it even after he left - first indication of the lack of professionalism. But whatever.

I can deal with that. What I can't deal with is the dishonest up selling that happened next.

He went up to the shower and did not even inspect it. Didn't look at it with a flashlight, didn't turn on the water to the house to see where it was leaking or anything.

Apparently he has x-ray vision and could diagnose the problem through the wall just standing outside of the shower. He must be that good.

Then he said he had to go to his truck to write up some "scenarios" After about 10 minutes he came back with a piece of paper where he slowly revealed different doomsday scenarios that we might be looking at even though he had not done anything to look at the faucet. Of course it started out with the shocking worst case scenario of $2,000, but only 1,600 if we signed up for their subscription service which included furnace cleaning.

Huh? The rest of his pitch was little more than aggressively trying to sell me this subscription service which I suspect he gets commission for. He kept coming back to discounts on furnace cleaning.

Hello it is Christmas Eve and I have a leaking faucet and now I have this guy with horrific body odor trying to sell me subscription services not even listening to me. He finally gets down to the bottom line which was a $400 charge on top of the hundred and thirty I had already paid for the service call.

He said this was for the faucet cartridge. I told him that is what I already suspected and had looked it up online and saw that the part was $30 and installs in seconds.

I asked him what the 400 was for and he said it covered the "warranty and his testing." I asked him to leave at that point. We limped through Christmas day just fine.

This morning I went and bought the part for thirty bucks and from the moment I walked in the door two when I had the water back on and checked for leaks it took 8 minutes. This was going to cost me $400 from these guys.

Subtract the $30 part and even if I generously say a total of thirty minutes at my house, which is very generous given that he spent more time trying to sell me a subscription service than he did looking at my faucet, and you're over $700 an hour. Oh and the part is warranted through Moen and they have a free helpline if you need any assistance.

BUYER BEWARE!!! They pulled a bait and switch on me. I called in January with a backed up drain in my basement.

I was told that they could have a technician there that day between 3-5 and it would be an $80 charge. I specifically asked if that included the drain cleanout and was told that it would.

The plumber did not show up until 6:00 that night and then tried to charge me an after hours trip fee. I had to argue my way out of that.

Then he started going over pricing for the service. The amount he told me was $400 for him to clean out and inspect the drain.

I asked what happened to the $80 price I was quoted and he had no idea but would "follow up on it". Unfortunately, I needed to bathe my children so I had to pay up for him to do the cleanout.

He said that he is not supposed to start work when a customer is unhappy from the beginning. I told him that I would be a lot more unhappy if he left and the problem wasn't fixed.

He snaked the drain and said that it should be all set. I did receive a call from him a little over a week later (after I followed up TWICE with him) and they said that the operator did not quote an $80 price.

I was told I had to talk to a manager to hear the recording...but I never got anywhere with that. Follow up - my drain is now clogged again and we were told that they would charge us again since it is out of 90 days from the original service.

The whole ordeal has felt shady from the start and has not left a good taste in my mouth. To quote one price over the phone and then try to charge that plus 5x the quoted price is absurd.

I would never recommend this company and think that people should know the tricks these guys are playing. As I stated before, BUYER BEWARE!!! Expensive and incompetent.

I do not recommend. We tried them out because they could come on short notice in the heat of summer.

They performed a temporary fix and wanted to charge $$$ to change additional components. They did not reinstall the ducting and evaporator correctly as several of the screws were lost or found around the unit.

We ended up calling our "go-to" HVAC servicer, and they had to re-work the service performed by Golden West. They fixed the issue, and we spent less than the original service charge.

I used to like this company, or at least one of their people. He was an honest trustworthy guy.

He left the company. I know why.

Later had a shower faucet installed where it was bare down to the studs. $1000.

Had them back again to check out a pump on a boiler system today. The guy was nice and professional, but..

Asked about replacing a main electrical panel because I know my panel needs to be replaced. What I expected to be a $2k to $2.5k amount - the quote was over $9600.

That is absolutely ridiculous. Seriously? I'm looking for a new HVAC company.

Outrageous. Golden west plumbing came over my home today to potentially fix a simple toilet issue and proceeded to show me a price list of either $177.00 or $479.00 to remove my toilet.

I showed the tech to the door after paying him $39.00 just to show and then went on YouTube to search a video on how to dislodge a toy from my toilet... let's just say that a trip to Home Depot to buy a $8.99 tool fixed my problem in minutes! The technician did not even show to my door with any tools just a clip board with prices...

After realizing that I was over charged, the company did update the price via my credit card They come. Anthony showed up faster than the time window, which was great because we waited all day for another company that didn't show.

He even worked with us on price which was really nice because it was after 6 on Sunday on memorial day weekend! It's nice to know you can rely on them for emergencies! Jose Frias came out today to fix a leak on a washer line. He was super polite, thorough and answered questions on everything we needed answers on.

We enjoyed his workmanship so much we decided to go with their membership program they offered. It's a newer home but it's a flip so you never know what's behind the walls.

Having Golden West close by is a nice piece of mind. I would recommend and have nothing negative to say.

We purchased the so called VIP package, and it ended up being the "Hey, We can take advantage of you package". We had a plumbing issue so they came out to evaluate the situation.

Their estimate for the repair was $600. The part that needed to be replaced costs $30.

Another company did the repair for less than $200. Consumer be afraid!!!! Awful place.

Used this company twice and was screwed twice. Had a friend who is a master plumber recently move to town and I showed him my invoices.

Said I was overcharged 3x the normal rate for both jobs. Too many other great options in Denver to use this company, please don't let them scam you by showing a "book" with the fees.

This means nothing! Also, tried talking me into services that I didn't need and would've been thousands more. Unreal...

The reviews don't lie, tried to charge me almost $700 for a service i just got done for $165. Was shocked by the initial quote and was told let me talk to manager and was then quoted $275, no thanks it's obvious the game here! Called to fix an urgent plumbing leak after hours.

Kudos for coming out quickly and helping to get the water turned off for a reasonable service fee. Minus 1 star for using the reasonable service fee as a set up to try to charge $489 for what another plumber did for $300, and minus 2 more stars for saying there were 2 more things wrong that weren't and trying to charge another $2293 for that! If you are a woman or look like you do not know about home repair, prepared to be fleeced by Golden West.

After experiencing problems with the heater called GW to come and inspect the problem. We were originally quote a price of $389 for parts and labor for the replacement of the heater ignition.

We were also told the motor needed to be replaced. Called a 3rd party with familiar with the heater and found out the motor had previously been replaced the previous year and was experiencing no problems.

After telling them their services were not needed, bought the ignition for $22 and spent 10 minutes replacing it. Total savings was $367 by not listening to Golden West.

Avoid Golden West at all costs. I am selling my property and a buyer's contingency was that I get the HVAC serviced.

I got on the calendar when I needed. Brendan showed up on time and was very friendly.

He immediately determined that the ladder he brought was too short (my HVAC is on the roof) and called for backup with a taller ladder. Within a half hour another person showed up with the taller ladder and Brendan proceeded with the 25 point inspection.

I got exactly the report I needed for the buyer. Super satisfied.

I too feel I was ripped off by this company. I had them out to look at my swamp cooler last year.

It had always worked fine, no problems at all. But, I decided I should have someone come out and clean it and get it started for the summer.

Out of the blue, they found all kinds of things wrong with it and before I knew it I had a $600 bill. They started out at nearly double that, but kept calling their boss and finally said they would offer me a deal (for only $600) if I did the work that day.

I knew I was being scammed, but needed to get it up and running and it did need cleaning. I also had them put in a second pump which circulates the water more often and keeps it cleaner.

After paying the $600, I had to call them back twice because it kept leaking. This year, I started it up myself and there was a valve on a tray I thought they had installed the prior year that was dripping.

Water was also pouring out of the unit onto the roof because the float wasn't positioned properly in the tray. So, I called them out again hoping they would fix it at no charge because I had paid so much to them last year to clean it up and get it in good working order.

The guy ended up telling me that I needed a new float (a part he wanted to charge $186 for that I could get at home depot for $15), plus labor -- but he would give me a deal for $200. He said that float was causing the leak, not the gasket.

I told him I wasn't going to spend that kind of money for a cheap little plastic float, and he got irritated and left. I bent the float myself to position it correctly, and the leak stopped.

I'm going to have my neighbor replace the gasket in the try to stop the small leak, which will probably cost me $25. This is one of those companies that tries to get your business up front with super nice, clean cut, helpful staff to gain your trust, then they scam you into thinking you need to spend a lot more money than you really do.

Their demeanor totally changes when you tell them you are not interested. Stay far away from this company!!! Stay away.

These guys will gouge you. I first had Golden West out to tune up our heater, and that was okay except that they did a real hard-sell on an extra-sensitive carbon monoxide detector.

Lots of scare tactics about how our normal CO monitors weren't good enough. They were also very shady in quoting the price to me, like not breaking out parts, labor and visit cost so it was hard to tell how crazy-expensive said CO monitor was.

I didn't think much of it at the time, but my second interaction with them has me thinking that this is the company's M.O. Our swamp cooler wasn't running very well, so we called them out to take a look.

He came back with a price quote of $794 to replace the float, drain and pads and to clean the pan. It pains me to admit that I signed off on those charges, as I later learned that the cost of the parts was around $80 bucks.

He spent maybe 1.5 hours total on the job, so that's a heck of an hourly rate. THEN, he comes in all "Everything went great! Fantastic! Except the pump is now broken!" And tried to charge another $300 to fix that.

Needless to say ... the part is $15-$30 at Home Depot.

After my husband called them up and called them crooks, they did agree to replace the pump at no extra charge. There were other shady things, too.

Like when I was asking questions about the initial $794 charge, because it seemed steep, he told me a new swamp cooler would cost $4,000 to $5,000. I don't think there's a swamp cooler on the market that expensive, unless it's plated with pure gold.

And he made a big deal about how he was going to replace a plastic piece with a brass piece and it would be so much better ... and then when we checked afterward, the new part was still plastic.

Anyway, I'm mad at myself for getting scammed and would encourage everyone else to look elsewhere -- their technicians are very friendly and personable, which makes it harder to realize you're getting fleeced! This was my first time attending to use this company. The office was great when booking and accommodate my request.

I had reached out a week prior to schedule a simple generator connection. On the date of service I received a call from the tech on site with a quote to connect the generator that we supplied to the portable building we provided as well.

I was quoted right at 6,000.00 to simply connect the generator. It was less than 60 ft.

No digging, no trenching, no back filling. So if you do the math, that's $ 100.00 a linear ft.

To simply connect 4 wires on each end and leave a cord laying on the ground. What they failed to realize is I was having the same exact thing done at 31 other locations the same day at all of the NFL practice facility.

The highest quote I received that day was $ 2,000 I shared this with the tech onsite, and he still want to charge the same amount. At that point I assumed it was just a tech trying to take advantage of the situation.

So I immediately called the office and requested to speak to a supervisor or manager. The office assured me that someone would reach out.

I waited for almost an hour, and had to call the office for a second time. I had the pleasure of speaking to a young lady, I explained the situation and that I was awaiting a call back from a manager or a supervisor, she informed me that she was a supervisor, and even after explaining that 31 other sites across the US were completed the same day, performing the same exact service was for $ 2,000.00 or less.

I even told her that I use a national electric company that is one of the most expensive electrican that you can find, and they still came in under the $ 2,000 mark. She informed me that the price is what it is, I requested to speak to the owner or higher power.

She informed me once again, that if her tech says it that price, then thats what it is. I politely ask if they would rather lose a customer then discussing the price.

I never ask them to match the price, I would of even been ok with per say 3,000 for the simple fact we were trying to meet a dead line. Needless to say, I told them to have a good day.

I reached out to another local very well known electrican with 20 years of experience and was quoted less than 2,000 for same except service. I shared the price I was quoted and we shared a long good laugh.

The new electrican said he needed a good laugh today ! I can not speak on there quality of work, because we never made it that far. As far as there pricing, they would only have to do a job a week to stay a float.

Very disappointing situation, I truly feel they knew we had deadline to meet, and was truly taking advantage of the situation. I have been a contractor for over 20 years.

I have had the pleasure of working with some really great contractors in my time. Unfortunately you run across employees like this that give a industry a bad name.

I truly feel if I was able to speak to upper management, that a resolution could of been meet. We will never know, now.

Please be careful when using this company, I would highly recommend getting multiple quotes. To ensure your not being taken for a ride.

Read good reviews on Angie's list so took a chance. Excellent service from the initial phone contact.

Courteous, professional plumbers showed up when they were supposed to and discussed my options. We had a frozen yard faucet which had caused a flood in our basement.

Put up with my grumpy dog barking at them and even tightened a couple of loose screws on our door handles. I signed up for the service plan option which meant the call out fee was waived.

Which, by the way is only $39 compared to another company I called which was $45 and couldn't send anyone for 6 days. Golden West are a great company and we will definitely use again for any plumbing or heating needs.

Thank you! Do not under any circumstances use this company. They will try to rip you off.

I found the guy who turned up and his supervisor arrogant. They quoted me 7000 dollars above what I ended up paying with someone else!!!! BEWARE! This place will try to sell you products and repairs you don't need.

Golden West told me the heat exchanger was cracked and I needed a new furnace. The technician who completely lied about the repair shut the furnace down on one of the coldest nights of the year.

I had West Metro Fire check for a gas leak which Golden West said the furnace had. Guess what no leak was found.

I had a reputable company like A1 Heating check the furnace and they just cleaned the blower up. A1 Heating is great.

Stay Away from Golden West. RIP OFF Scam.

Complete liars. Boy, was I fooled.

I was told we needed a new furnace for about $5000 and believed it. Had a second opinion and it's a $600 repair.

I had called them for an emergency plumbing issue at our home on May 10, 2015. Our guest bathroom toilet flush bolts were rusted and loose and water was leaking through it down and floor and through the ceiling in the kitchen below.

We shut off water to that bathroom until plumbers came in the next morning. Chris and his team was over at my house the next morning to look into the plumbing issue.

They identified that the issue could be due to the old seal ring and removed and reseated the toilet with new seal ring. They then noticed that it was leaking through the rusted bolts in flush and replaced those as well.

All in all great service, he explained everything and fixed the issue. I gave them 4 stars because they were extremely expensive.

They pricing sheet was so exorbitant that comparing to some other service out on Yelp with 5 rating it was the most highly priced. Chris however extended his service by not charging for the removing & putting in new bolts (which per his pricing sheet was around $200.00).

I had a pipe that was improperly installed in our bathroom wall causing water to flood into bathroom. Within minutes of calling Golden West Plumbing their was a plumbing technician at my door.

The technician Jose Frias was great. He quickly diagnosed the problem and fixed the issue.

His service was top notch and the price was fair. I will absolutely use Golden West in the future for my plumbing needs.

Stay away - quoted $2000 to replace furnace blower fan. Paid another company $600.

One of my worst customer service experiences I had GoldenWest do a repair on the furnace of my rental home a couple of years ago and all went well. Having them come to look at the swamp cooler last week was a huge disappointment and mistake.

Anthony tried to "upsell" me to create a dedicated circuit for the swamp cooler which I declined. Then told me they needed to move the motor of the swamp cooler and it would cost $800, mostly labor.

I couldn't understand how that could add up to $800 as he told me it was almost all labor. The idea made no sense to me as the swamp cooler has been there for a long time with the motor in the same place.

I went to the house, did a small adjustment on the pulley and it's working beautifully. Of course they immediately nicked my credit card for the $120 service fee, though I have yet to receive an invoice.

I called the office yesterday to share my experience and frustration and talked to Kelly. She said that a manager would call me shortly.

Have yet to hear from anyone. I would definitely look elsewhere rather than have GoldenWest do anything at your house.

DO NOT USE THIS COMPANY! When the technician came out, he told me that my AC unit needed to be replaced. The estimate he gave me was for $24,000 for a 1,000 sq ft unit.

I'm not sure if he was preying on the fact that I am a woman or if he just tries to steal from every customer, but this estimate was completely absurd. When I told him so, he "rechecked" and it was changed to $13,500.

That's a big leap but still outrageous since the cost of the unit is less than $2,000. He told me it was including the cost of the crane (usually $200-$300) as if that explained the $1,000/hr in labor! I then had another company come out and they fixed my unit with simply replacing a part for $140.

This is only $11 more than the "service call" cost me from Golden West in which, rather than servicing the unit, he tried to steal from me. I cannot believe I paid to be abused! Just had Pablo check out a long standing issue with my A/C and was very pleased with his service and knowledge of my situation.

The company was extremely communicative. Customer service set up my appointment fast and was very courteous.

I couldn't tell that these folks were dedicated to supplying the best customer service in their field. Would highly recommend them.

Bob L The earliest Golden West Plumbing could get to my home to start up my swamp cooler was two days after my initial call. The morning of my appointment I was contacted by the dispatcher and told that another customer of theirs had an emergency so they could not help me for an additional three days.

I should have said no thank you at that time and I should have went elsewhere but instead I explained that it was not acceptable so the dispatcher said she would see what she could do. Later she called and said she had a person that could come and get the swamp cooler started.

When the repair person looked at my water source he noticed that the nut on the copper tubing was broken. He said he might have the replacement nut on the truck and would go see.

In the meantime, he went back on the roof and came back down with a plastic drain valve and the threaded part of the valve was broken off of the drain tube. He said that would need to be replaced too.

He contacted his dispatcher and was told that the copper nut replacement would cost me $161 and the plastic drain tube would be $189. The quoted price over the phone and additional $198.

Total price $548. I refused to pay that much money for these very minor repairs.

The repair person called dispatch and was told that I would have to pay them $129.00. I paid the price and got nothing but a couple of broken parts.

It took them 3 times to get the furnace and ac working properly then after a couple of months they said we still owed them 600.00 dollars for work done. They mailed me an invoice which clearly showed we had paid all fee's up front.

They obviously can not read their own invoice. I told them I was done with this company.

They may be good, but you cannot get them to show up. I scheduled an appointment, they said it would be better for Saturday.

So i moved to that. They called me then and said they are to busy and cannot make it.

Any company that cannot honor a commitment does not deserve to have business. I was looking to have a new furnace and ac installed, spending probably $10-$15k, guess they did not need that money.

We went to dewinterize our swamp cooler and noted that there was a small crack in a two foot portion of pipe. We ran to the hardware store and noted that the piping was $50 but we lacked the tools to cut it to fit the size needed.

Called golden west out and we were quoted $500 to replace the piece of pipe. When asked how a $50 piece of pipe became $500, we were told that the cost includes a plumber coming to the property to "install" the piece.

We literally just needed an individual with a tool to cut the piece. When asked again how they reached $500 they added that it comes with a warranty as long as the swamp cooler is only serviced with them.

We then got a sales pitch for replacing other pieces in the swamp cooler. When all is said and done we received a quote for more than a new swamp cooler.

The search for a competent, honest plumber in Denver will continue for us. Please be very careful when accepting quotes from these guys, they're snake oil salesmen first and plumbers second.

The girls answering the phones were really nice. The tech clearing my line fixed the problem in 30 minutes, but It took him just as much time to write the invoice.

If you enjoy paying $469 to clear your line, call this company. They don't return phone calls, another bonus.

I too was quoted significantly higher than I was charged by another company!! They refused to discuss the breakdown of prices for parts and labor stating that they were not allowed. I was quoted $980 to replace an ac condenser fan motor.

The fan motor itself is only $160. When having someone else come out, they actually needed to replace not only the fan motor but also the capacitor and were able to do it for only $480!! Do not use this company! It seems like pipes break and freeze during the worst times.

Recently (-10 degrees and 10:00 pm) we had a sewer line break. The guys at Golden West were absolute lifesavers! They came right out and technician Cliff stayed on the job until 3:00 am to make sure we were ok and would make it until further repairs could be made the next day, Technicians Jose, Felix and Alex came out and completed the job.

This included using a jackhammer and tearing the old pipe out and replacing it with a new one. I can't say enough about the way the job was completed and how professional this company is.

If you ever need a plumber, electrician, heating or air conditioning company, you can't go wrong with them. Gordon Hall, Centennial, CO Golden West is the best! Extremely quick and responsive and they operate with the utmost integrity.

Highly recommend them and specifically our technician, Chris V. Thanks guys!!! Been with this company for over five years.

Their original pricing was fair, not good, just fair. Today, I had them come out to replace a $30 part, the firefly, or igniter for my furnace.

The quote: $350 for a 90 day warranty, $550 for a five year warranty, for that part alone. WHAT? I called another independent company, verified price, its Friday after 4pm, and he is coming for $150.

This on the recent rebuild of my whole house humidifier, replacing the screen, cost $350 for a $35 part; timed water pump replacement for water heater, a $50 part online, $1000! They also took out my electric air filtration system and replaced it with a standard media filter system, another $1000. I feel foolish, and broke.

But I will NEVER use this company again. I had a client who wanted to get a sewer line scope done on a home that she was looking to purchase.

She found Golden West Plumbing online a wanted to give them a shot. My client lived out of state, so I had to meet up with Golden West at the property for the scope.

The "Tech" scoped the line and told me that it will need to be replaced. He showed me a couple of small roots coming in at the tap to the city line.

I actually use to clean and camera commercial sewer and water lines, so I have a good understanding of line quality. This "Tech" was already trying to sell me on a pipe burst, or possibly replacing the line.

The line was clay, but in great shape (no cracks, nothing). My client got scared and backed out of the contract.

On the next property we used $99rooter to scope, and they were great. They don't fix or do any line work, so you know they will give you a honest opinion.

My unit wasn't working well, but the fix was simpler than my landlord was fearing. Chris V.

was great, came out today as scheduled and set it all straight. Even better, he didn't try to sell me anything I didn't need, which I really appreciated.

He'll get my business next time for that. One downside -- while Chris V.

was great, my original appointment with Golden West was yesterday. The front desk lost it somehow and rescheduled to today.

That seems to be a front office problem, though, and not one with the technicians. Once someone actually comes out, you should be in good hands.

My sewer backed up and I was so upset. I called Golden West and their dispatch was very kind and quick to get their sewer specialist out to my home.

The plumber, Rick, was very knowledgeable and put me at ease. Unfortunately, my sewer needed replaced, however, they were quick and left a very small foot print on my property.

I will continue to call Golden West for any future plumbing or heating issues. Wouldn't recommend Golden West.

I used them because I needed to get my tenant taken care of since they didn't have hot water. They did perform the service right away but charged me $6300 to install a new water heater.

This was a 75 gallon heater, but the price of the heater, even with substantial markup should have been well under $2000. That means $4000 in labor for a 4 hour job.

WOW. Tried to charge $1084 for 1-hr job of replacing 2 parts that really cost $240!!! Agree with prior review, and I'm neither a woman nor ignorant about my A/C.

I needed my central AC's motor & wheel replaced - large but simple parts. GoldenWest said it'd cost $850 for the motor & $200 for the wheel.

I called another service, & it turns out the motor I needed cost only $150!! This service charged the $150 for the motor, plus $133 for the wheel & $107 for labor -- a total of $390. The repair took maybe 30 minutes, so by charging me over $1000 to replace parts that cost $240, GoldenWest was effectively charging me an HOURLY RATE OF OVER $700!!! Terrible! The service guy actually gave us an incorrect diagnosis for our gas line and blamed excel energy's meter as the problem.

The guy from excel actually came and checked the problem with our equipment inside the house and diagnosed it for us even though it wasnt his job. When we called golden west again, they gave us a terribly high quote.

So would never trust them or recommend them again!! Our A/C stopped working so we called Golden West to come out and take a look. Our tech was very nice and very professional.

However, I don't feel they were honest nor do they have the best pricing. The tech told me he could fix our A/C for $600 but he said because the unit is older that he thought that there was an 80% chance it would stop working again in the near future.

He said if it stopped working again after the repair that there was no warranty on the labor so we would be out of luck. Rather than repairing, he recommended a whole new unit for around $7,000.

We decided to get a second opinion--we called Steel T Heating and they were able to fix the unit for $200 and now it is working great! Total disappointment! They scheduled a job to put in A/C (including ducts) for my 86 year old mother to the tune of $10K+. I took the week off of work to be here with her.

Chris came out 3 days before the job was to begin and started finding excuses, jacked up the price by $1K (forgot to mention needing an electrician on his initial visit....I said OK) and then "declined" the job leaving me high and dry! My mom is now stuck in her hot house as the temperatures hit 90/100 this week, I have lost one weeks vacation time and have had to start all over trying to find a REPUTABLE company that does what they say. I have NEVER dealt with such bad service.....ever! this company does good work.

The techs know their stuff. Cesar is great.

However, I feel like they schedule their appointments too close together. This is the 4th time I have had an appointment given in a two hour window, and they called an hour into it to say they would be an hour later than planned.

I had errands to run today, and would have done them instead of waiting around for them all day, if I had known earlier. Aside from that, they have a great warranty, and when they have to come fix something, I don't have to pay.

When they re did my heater and ac unit, i felt a little ripped off, but after doing a lot of research, they really did have the best deals. I have done business with Golden West for several years to service my evaporative cooler.

Today was the last straw. Every visit in the Spring and Fall comes with surprise issues and extra costs.

I have paid more than $2000 in the last 4 years and will not pay another dime. Today the up-sell is $229 to run some descaling liquid through the system on top of $200 for what takes 20 minutes max.

On top of that he says new pads next year and the pump sounds like it is going to fail. Technician tried to blame the guy who worked on it last year when IT WAS HIM.

This place is worse than a car repair shop - they are just pedaling their "membership program." I have been taken advantage of - but no more. Yeah, this company is not one I'd ever use again, by any means.

I'm just surprised to see so many other people have had a similar experience. I called them when my hot water heater burst.

The guy came out on a holiday, and, darn it, the only water heater he happened to have on the truck was a very high-end model, but he would give me a deal, $1,800 labor and all. I was already going to have to pay him a holiday surcharge, so I figured OK, then I'd have hot water in a few hours instead of a few days.

He pulled the box off the hot water heater and it had a huge dent in the side of it, and he couldn't very well go to the warehouse and get a new one at that point, after he already said it was take-it-or-wait with that one. So, the next morning I got on the phone and quickly found GW was way overcharging me; I could get the same unit installed for $1,000.

Even after paying GW's service call, I'd come out hundreds of dollars ahead, so I called GW to cancel and pay the service call charge, but they said, wait, they could do it for a thousand bucks. I assumed the same unit, since obviously that's what we're talking about.

Sure , I was a little miffed off that they tried to charge me so much more the first time for no apparent reason, but I just wanted to be done with this. I should have trusted my instincts.

The Golden West serviceman did not install the expensive Bradford unit. He installed one that looked like the first one but sells at Home Depot for less than half the price.

Of course, nobody from GW ever mentioned that they weren't installing a Bradford. I couldn't read the chicken-scratch writing on the work order, or maybe I would have noticed, but I signed the order approving the work.

I noticed the different name on the unit about a week later and felt like a complete idiot for trusting them a second time. Yes, partly my fault for not being attentive, but, definitely no, I'd never do business with Golden West again.

Golden West was by far the best vendor we have dealt since purchasing our home. As a first time home buyer, seeking out vendors can be overwhelming and intimidating.

Golden West Plumbing is none of that. After being shot down by two other companies who supposedly had technicians on call 24/7...we called Golden West Plumbing.

I'm mad I even wasted my time with those other calls. From the very first interaction, the receptionist was kind and patient with me and my lack of technical terminology as I tried to explain the problem.

She quickly booked me in and told me she was able to get someone out there not only that day, but within 3 hours. She originally gave me a 1-3 pm time frame....they called and said they were on their way within an hour of my original call! Amazing service points already! Then when Chris V and Gabe W showed up, the great service continued.

Both gentlemen were kind, confident, helpful, and very informative. They detailed out the whole project, gave us 5 different options to choose from, explained each of them in depth, and then gave us privacy to make a choice.

From then, they immediately got started, quickly, quietly, and professionally fixing our furnace. They even did multiple test runs, helped us hook it back up to our wireless thermostat, and sized our machine for the appropriate filter.

They answered all of our questions, never making us feel stupid for asking. They finished up, picked up, and even dusted behind themselves before they left.

Again, Chris V and Gabe W did excellent work in-house, and the front office who helped us out with scheduling were all awesome. I would without a doubt use and recommend Golden West Plumbing in the future.

Thank you!! Chris came within a half hour and diagnosed the problem and had us up and running in half an hour. After another company came out and wasn't able to do anything (tech had an injury and couldn't climb the Scary Ladder of Doom to the roof), I despaired of having to wait for another few days without my AC.

However, Golden West was able to come out the same day and fix it. The staff were friendly and helpful - I'll give them business the next time I have issues.

Why do I always call these folks when I need plumbing help? Because they are prompt, reasonably priced, and get the job done! I live in San DIego, and have asked Golden West to service my son's college home on a couple of occasions. They are a pleasure to deal with, and my remoteness did not present a problem.

This place fleeced me (which I blame myself for, but it was like -10 that day and I didn't want the pipes to freeze) to the tune of nearly $1000 for 1.5 hours work and the replacement of a circuit board. Stay away.

In my case, the guy also showed me a picture of a crack on "my" furnace and said it was illegal for him to fix it. That he would have to put a red sticker on, condemn it, and that I would have to replace the whole unit.

But that he would do me a 'favor' and just do it anyhow (repair it, even though he said it was illegal to do so) but that there would be no warranty on the repairs. (scare tactics) .

They also will try and up sell you all the way to $14,000 to install a new unit. When the guy showed me a write up of different repair options (The $1000 being the cheapest) it was a page long.

If he was at my house for 20 min, either he spent 15 minutes putting this 'offer' together (it was long and hand written), or it was something he had written up before and pretended like it was just written for my specific situation. On top of all of this, the receipt isn't even itemized.

It just says 'Part = Cost' and that is it. No hours worked, no fee for the visit, no nothing.

Total scam. I cannot recommend Gold West highly enough.

We had a pipe burst in our kitchen and flood the kitchen and living room shortly before we moved from out of state. Luckily a landscaping company noticed the water coming out of the house and shut off the water too the house.

Unfortunately, when he did this our 40 year old boiler stopped working. We called Golden West to find the burst pipe in the wall, as well as repair the boiler.

Not only had we not moved to Colorado yet, we were actually on vacation in Hawaii when this happened. Working with Jason and Zach was a huge relief.

They kept us informed of what was happening in the house and helped us find a restoration company to dry everything out. Given our fantastic experience working with Jason and Zach, we ultimately decided to update the plumbing throughout the house and replace both the boiler and hot water heater with a combination unit, which is much more efficient.

Given the extent of the initial leak, we were able to actually see their work when we arrived, as the walls were not repaired yet. The new plumbing looks clean and the combination boiler is wonderful.

The contractors that have come to the house to give bids to replace our kitchen have all commented on how nice the boiler install looks. Highly, highly recommend Golden West.'''.Read less

Review and analyze now for company Plumbline Services and provide the analysis in the discussed format for the following reviews: '''Everyone I've talked to from Plumbline are awesome and super knowledgeable. Josh & another tech (spacing his name at the moment) from Plumbline came out to assess our sewer line, and were extremely friendly, professional, & communicative.

josh took the time to look at the plumbing inside our house, made a couple recommendations, and explained what our options were including the cost, if we needed to have the whole line cleared out. We've have had amazing service from Plumbline over the years and I would recommend them over any other company in town.

Thank you Plumbline! I had Plumbline out on a Saturday in July when my gas tank water heater died. The person that arrived had never even heard of an electric tankless water heater before and kept trying to talk me into buying the replacement gas heater in the back of his truck.

When I finally told him that was never going to be an option he folded and said he would send me some quotes on Monday. He also assured me that if none of the options he quoted were what I would like, that I could purchase my own and they would install it for me.

On the following Monday, I got a call from a plumber that was heading to my house, and I was unsure why, so dispatch called me and I explained to them everything that transpired on Saturday, they assured me they would get the quotes out to me by EOD, which to their credit they did. None of the quotes were even close to what I was asking for, so I decided to do some homework and purchase my own that they would install as the guy told me.

Once I had the new heater, I called them up and they sent their electricians out who looked at my system and told me I did not have enough power to run this. I asked what it would take, they told me and then after wasting my time for the day...

they turned around and stated that they would not be able to work on my house because I have a solar array and (even though all that is needed is to shutoff the solar disconnect) their people arent trained to work on solar... to this, I say get with the damned program because soon you arent gonna be in business if you refuse to work on panels where the house has solar! So again I am out of luck.

4 months later and I have an electrician that isn't afraid of flipping the switch on a disconnect, followed by a service upgrade, and a new panel with enough power to run the heater. All I need is the heater hooked up so that the electrician can run the cabling to it.

So I call Plumbline for third and FINAL time to come out and get the rest of everything done and after initially coming out at only $800 less than any of the quotes I received for equipment AND labor (mind you I already have the equipment now) than what they had previously said they could do it for (in July), they come back in and say they are refusing to do it. Basically from what I can tell Plumbline wants extremely easy jobs that they can rip off people in need for.

I will never call them again! Josh was very personable and helpful in getting us the furnace that we needed! Scheduling for Installation was quick and easy. Thanks Josh! I needed my AC checked for proper operation so I got Plumbline to come out to my house Tim Klatt texted me with his arrival time ...

perfect I was out front to greet him .. Tim got down to business and did a very thorough check of my system.

I was very pleased.. He explained everything to me and even gave me pics of his test meters ..

Tim was extremely thorough and professional... and provided great customer service .

I totally recommend Plumbline!!!! Pathetic- I scheduled an inspection of my HVAC 2 weeks ago for today as part of their service they sold me . I was told I would receive a text with a 45 minute pending arrival.

I took the day off work to ensure I would be hone. At 3 Pm I finally received a text message that they were experiencing a full schedule and to call them for a new appointment.

The office called me at 4:45 to again reiterate after I waited all day to state they weren't honoring their appointment and I needed to reschedule - no apology, no priority treatment, no acknowledgement of my day or efforts with an offer to firmly commit to a time or date. Instead I was offered the "next" available window more than 2 weeks out and still a window.

another potential day off wotk... Horrible customer service and attitude !!!! Spend more time on your customers than your tv ads and you will be successful - I will make sure I am vocal to anyone that asks Plumbline is the worst and sucks Curt Russell visited today and did an electrical safety inspection.

He was thorough and did a very complete check. He spent time explaining the details in a very understandable way and determined our house is safe.

In addition Curt was very personable. Prompt service and Patrick was very friendly and explained everything very well, everything worked well when he left.

Still using Plumbline to this day! We just moved into a new house and the inspector said everything was working fine. The A/C didn't work for days so we scheduled an appointment with Plumbline and they sent Tim out the very next day! Tim immediately found the problem, a bad dual capacitor, replaced it and now we have working A/C again! He didn't try selling us a new unit which was greatly appreciated! He just replaced the cheap part that came with the unit, which was original to the house, with a better unit and got it up and running! Tim was very knowledgeable and kind and he made sure we were well taken care of! I will never use another company because I know things will be taken care of the first time every time with Plumbline! The reason That Plumbline Is Well Respected is Because The Quality employees they hire like Peyton McPherson, HVAC service professional.

His service of our carrier heater today explaining to us the nuances of our heater and changing filters was exceptional. he even helped us changed our water filter which was way beyond our expectation.

I cannot say enough positive comments about the sales and installation of new equipment we received! They were professional, worked hard installing our new systems, and were so careful with our house inside. Josh was our sales guy and his install crew hopefully get recognized for their outstanding work.

Thank you to all of you ! June 2024: The plumber said he couldn't tell me what year my water heater was, or my main water valve. He wouldn't even get down on the floor to see where the leak was.

I paid over $800 in repairs. Two days later, water leak, again.

I called and had Benjamin Franklin come out. Their plumber inspected and told me how old my water heater was and my water valve (because this is what ALL plumbers know how to do).

He also inspected the furnace and told me my leak was from the AC (that Plumbline installed). He also told me what they needed to do to fix it.

Plumbline came out 10 days later to fix the AC (under warranty) and I still haven't gotten photos and a detailed description of what Plumbline supposedly fixed during this warranty visit to fix my AC. It's not without effort, I've called 6+ times and keep getting the run-around.

Do yourself a favor - call someone else. Benjamin Franklin did a great job! Plumbline only wants to upsell.

They certainly don't care about identifying the real problem, and clearly don't want to get their hands or uniform dirty. 22 July update: I did leave Plumbline a message last week for someone to call me but they didn't, instead they sent an email with "warranty work completed".

Plumbline can respond to a Yelp review but won't actually call when request. This company scheduled twice and didn't show.

No call, nothing. I had to reach out both times.

Terrible to have people home waiting for hours Service today with Joseph was fantastic. Lovely guy.

He was efficient and he came earlier than expected. Did a great job and cleaned up well also.

5 star service. We use them all the time.

Plumbline is the gold standard, don't waste your money any place else. 5 star rating This company uses scare tactics to make sales.

Cannot trust that they are giving it to you straight and seems like the puppy mill of HVAC sales ....churn em. Do yourself a favor-read allll the reviews and then decide if you truly need what they're selling.

There are a lot of companies out there that are happy to help fox your problem without putting the fear of God into you to make a sale. Xena and Ricky Peterson are awesome.

They informed me when the were on their way, they were helpful, informative and had great personalities. I would use them again.

My #1 choice! $283.00 to replace my 82 year old mother's toilet flapper valve, which they used the flapper valve that I purchased???? Absolutely ludacris!!!! Plumbline provided a furnace tuneup. Which includes a light dusting and part of it is checking the flame sensor.

This was mid January, two months later the furnace wasn't running normal. I went in to check the furnace only to find it very dirty and a dirty flame sensor.

I've called Plumbline 3 times and haven't heard from anyone. They're $79 furnace tuneup is only a sales tactic to come tell you that your furnace is old and you should get one through them for $15K.

I had high hopes that they're HVAC would be reliable and honest, but they've been the complete opposite . I will say that their plumbing guys were awesome but the HVAC must have different sales goals.

BEWARE OF SCAMS! My husband signed up for the VIP service with this business. When we had a backed up sewer line, I called them and they cleaned it out for $75, but they said that we should have a camera view inspection of the sewer line because they thought there could be a problem, and they would have to set that up later that evening.

They did not have the camera equipment with them. Later that day another person came out and did an examination via camera of the sewer line.

He said that the lines underneath our front yard and into the middle of the street needed to be replaced the tune of $25,000. Their process would have also torn up my entire front yard, including a French drain and a swale drain.

Restoring that by using a landscaping service would easily have been another $25,000. So I was looking at a $50,000 cash expenditure.

Plumbline did not leave me with a copy of the video of my sewer lines. At the urging of neighbor, I got a second opinion from a company that she recommended.

This company does not do the type of extensive repairs that Plumbline sells, so they have no invested interest in selling me on any repairs if they are not needed. They clean and maintain lines but do not repair them.

I asked Plumbline to email me a copy of the video of my sewer lines. I wanted to review it and also to show it to other companies for competitive bidding.

They promised to do so the same day, but they never delivered the video. In fact, they did not call me back with any follow up at all after I requested the video, not even to check on their $25,000 proposal.

It has been almost a week. The second company started with a camera scope to check the condition of my sewer lines after having been cleaned the day before.

I myself could see that there were still lots of roots and debris still in the sewer line that had not been properly cleaned the day before. Because of the accumulation of debris in the lines, it was impossible to determine whether they needed to be replaced or not.

There were lots of sections where the camera just showed black areas. The second company cleaned the sewer line, did another camera inspection to find any leftover roots or blockages, and then cleaned it again to get those remaining problematic areas.

He saved me a copy of the final video on a thumb drive. When the work was done, the technician explained that we needed to run a lot of water through the lines to flush out the debris left over from cleaning (chopped up roots, scale, etc.) Plumbline had told us not to run much water through the lines because it could back up again.

It made sense to me that we would need to flush out the debris that was loosened up in the cleaning process, and that is what we did. Everything was fine.

My sewer lines will need to replaced at some point, but they are fine for now, and may be fine for many more years. The second company gave me some excellent instructions on how to remove sludge build up and recommended annual cleanings at a very reasonable price to attack the tree roots that will continue to invade my lines.

They also have a jet flushing system for several hundred dollars, but the technician said the benefit wasn't worth the price and my situation and not to go ahead with that extra expense. He explained that one of the biggest scams in Colorado is companies giving a low price to come in and clean sewer lines, not really cleaning them well, and then recommending that you have the whole sewer line system replaced ASAP.

I am so grateful for my neighbor who insisted that I get a second opinion. Plumbline (Centennial, Colorado) came out today for a AC tuneup for $79.

I really was interested in the cleaning as my system is only 2 yrs old. Even though it says on their website that cleaning is included in their AC Tuneup service ( first paragraph), their tech tried to charge me over $300 just for cleaning.

I refused the extra fee therefore not receiving the cleaning. I contacted Plumbline after the tech left and told them that I was displeased with their service and if I was aware of this when I made the appointment I would have gone with another company which is what I'll do for now on.

I had an hvac and ac replacement done along with a replacement electric box. The team showed up around 7:00 a.m.

making their way through snow clogged streets that hadn't been plowed. They had to dig out parking places for five vans and paths my yard to access the a.c.

and power box. They were professional and kept me informed with what was going on.

They took care to keep my floors clean and cleaned up everything when they were done. I would definitely recommend Plumbline Customer service is poor.

I am a general contractor and referred them to a client. They showed up and said they could not help her, but did explain why.

She called them to ask more questions and got Disconnected. After that when she called back, she could only get voice mail.

She requested a call back and never got it. They seemed to have screened her calls.

I called and got a poor excuse, and requested to get a call back from a manager. I had asked for a better explanation to clarify why they could not help her out.

Hoping to avoid sending them out to a job they can't do again, and I never received a call back.Read less