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Review and analyze now for company Drain Genius and provide the analysis in the discussed format for the following reviews: '''Dwight was incredibly helpful in our plumbing ordeal. We had a burping toilet that eventually led to the discovery of a sewer line that had two bellies (one of which was 12 ft long) and a break.

Essentially, it was a disaster and every homeowner's nightmare. We had to replace the entire sewer line and reroute it around the detached garage in our backyard.

His team did a great job with the excavation and tremendous work cleaning up. Dwight was knowledgeable, personable, and made himself available on the weekends.

I appreciated Dwight's professionalism. He went out of his way to help us from working late to fixing a kitchen pipe (that was also a problem).

Its hard to find someone who will tell it to you straight and not exaggerate a situation.I recommend giving Dwight a call! I would give 0 stars if I could. If you are talking with this company or currently working with them I suggest you stop immediately.

Drain Genius "fixed" our sewer line 16 months ago...we went to sell the home and had an inspection done. All of the work needed to be replaced based on the inspection.

I spoke with Dwight over the phone and he said they had a 5 year warranty. But then he avoided all our phone calls, email and text messages.

Now a much more reputable company is doing fixing the issues and having to replace and repair even more damage due to Drain Genius's lack of knowledge and professionalism. Their error is costing us $62,000.

We will be taking Drain Genius to court. @Drain Genius, go ahead and delete this review...cause you know you will.

That's fine. I will just repost this every single day until you are held accountable.

Daniel came out to our home SUPER quickly to help us in an emergency flooding situation. He was very kind, had everything he needed with him to resolve our issue, and we were so grateful for his professionalism.

Garbage disposal jammed up. Called to have a tech out to help and instead they saved me the money and trip by giving me instructions to try a couple easy fixes! It worked and my disposal is working again.

Quick responses and an honest business. Much appreciated.

Would recommend! This is the first and only negative review I've given- please read below and you'll understand. -In 2015 Drain Genius did work on my sewer.

I selected them because they were cost effective (really wish I would have paid more to work with a better company as you can guess) and because they gave a 5 year warranty (they didn't live up to as you'll see. -In Feb of 2018 I notified Drain Genius there was a problem.

After 1 month they responded and said they would fix it "quickly" -They would go months at a time with no response, only to follow up with something like "we'll get to you very soon" -In November of 2019 I posted a bad review and that was the only time they immediately responded. They said if I took my review down they'd fix the problem right away.

I did, but..... -Fast forward almost 2 years and the sewer is still not fixed.

-I've pretty much given up on the fix and going to have to pay another company to make the repair. So the only goal of my review is as a word of warning so no one makes the same mistake I did super easy to make appointments.

Daniel is professional. Did a thorough job and let job site impeccable.

He has pride in his work and is super respectful. Totally using them again.

What a great local business! They where very professional on the phone and was very knowledgeable about my needs! I set up an appt. to get my my sewer serviced and scoped.

They where able to make it the next day. The price was right and I couldn't be more happier.

I plan on using drain genius as my go to. They also fix drains.

I will be setting up another appt. To take care of these old pipes.

Thank you for you help! John (JJ) and owner Dwight are the best. Straight shooting/no bs and awesome service!! I needed drain support and normally I would handle this myself.

I called Dwight and John was there within the hour and did not charge extra for emergency services. John was amazing and handled it with professionalism and just a great dude.

You can't go wrong with great people. It's hard to find a straight shooter in automotive, plumbing, and electrical and when you find one, you remember them.

I will be using them again if I need plumber support!! The coordinator Dwight was very flexible when we have had service requests. DJ who did all of our service was very covid conscious and kind when he came over.

We would definitely use them again. Had an appointment last week from 12-2.

No call, no show. Dwight called around 5 pm, apologized, will do a discount, etc...

Would rather have you show up for the appointment and pay full price, than a no show. Or even call me when you are supposed to be there, and talk rescheduling.

I had emergency situation with a sewage line that my builder did not take care of. These guys were quick fast and incredibly efficient.

They are transparent through the whole process and were in contact with me the entire time. Within a very short time everything has been fixed and thankfully back to normal.

Would highly recommend these guys Do not use these guys, they stole our $2,500 down payment and never showed up for the job. Prior to starting the sewer line repair, they requested half of the money upfront, about a month after cashing the original check, they gave us the run around about permitting.

A month later they have not responded to any calls or text messages. I'm giving drain genius 0 stars.

Dwight took my money as a deposit to install a water line. He never did the work.

He did refund me a small portion of the deposit but has yet to give me a full refund. I've called Dwight hundreds of times and for awhile he answered.

Now he won't answer and still owes me $2950. My advice is to not use him and never give him a deposit for work to be done.

I used these guys for maintenance about 3 years in a row and never had any problems. This last time however they couldn't seem to get it together and missed several appointments, then stopped calling entirely.

I called Payless Rooter and they had a tech at my house to root the main line in A few hours. I will never use Drain Genius again.

Dwight and his team were great. We have used them twice now and have been very happy with his work.

He is also very fair with his pricing. I trust Drain Genius for all 3 of our Denver rentals and highly recommend.

The first time we called, it was winter, and there was a storm. There were a lot of reschedules with a lot of no shows.

We called about 6 times throughout the day to say, "where are you now?, you said you would be here". Finally after many hours Dwight showed up.

He charged a couple hundred to fix the leak. Less than a year later the "fix" failed in the same place.

He sent a guy out who wanted another couple hundred for the same job?! I was appalled that the work wasn't guaranteed for even a year. The latest fix has held.

I don't know why Dwight didn't fix it like this in the first place. Seems like it was intentionally rigged to only hold for a short time? I experienced a series of main line clogs this week that drove me to contact Drain Genius.

I use yelp for guidance, but it missed in this case. My wife connected with Dwight, and he committed to arrive by 5pm.

He and another colleague arrived at 945pm. He snaked the line and cleared an obstruction.

He told us to plan on him arriving at 5pm the next day to scope the line. He failed to make an appearance and only communicated when stalked.

He finally called my wife at 10:30pm and let her know he would make it the following day. Over the course of two days, my wife and I waited 10 hours sacrificing extremely valuable time.

Third day, Dwight sends a subcontractor (Who was a great guy) to perform the scope. We paid the sub, $100, for the work and received a recommendation.

We chose to postpone until we gathered more opinions. Dwight contacts my wife later in the day, and proposes a $2500 repair without ever seeing the video or speaking with his sub.

After telling him no-thanks, we received an invoice for $275 for the scope and snake. The website clearly states no-hidden fees.

We paid the sub $100 for the scope (which Dwight didn't know), $100 for the snake, plus $75 for hidden trip charges. I suggest you ask for the upfront charges prior to committing.

BBB has a much better review of the inconsistent service and practices of Drain Genius. I do not mind paying for quality work, but I will never recommend Drain Genius.

http://www.bbb.org/denver/business-reviews/plumbing-drains-and-sewer-cleaning/drain-genius-in-denver-co-90120713/ I would absolutely avoid this company. There are several drain companies that are much more qualified, much more professional, and much better at communicating.

This is not a company you want to work with. This is why you should not use Drain Genius! http://www.bbb.org/denver/business-reviews/plumbing-drains-and-sewer-cleaning/drain-genius-in-denver-co-90120713/complaints#breakdown Read thru the BBB complaint and see how he ripped-off a licensed excavator.

For me, today, this company demonstrates that they really are nothing more than a rip-off company. Instead of repairing my 6 yr.

old water heater ( I got a LICENSED plumber to fix it for $115 total - new thermocouple), they told me it had to be REPLACED for $1250!! That is becauses they do not have the skill to repair a water heater! They had drained and disconnected my heater and were driving up with the new one. They conned my tenants and I was not aware this B.S.

was taking place! They are not EVEN licensed to do that kind of work!! They are DRAIN CLEANERS!! Punchline: They STILL CHARGED MY CARD for $98!! Save yourself some time and frustration and call someone else. After not showing up for the estimate I reluctantly took Dwight's call as he was persistent.

I set another appointment to locate my sewer line for repair. This time they were late, broke my toilet, and left the house a mess.

When I called the guys to return, they were nice enough but I could tell it was a hardship for them to return. So I repaired it myself.

Dwight never provided an estimate so I hired another company. As it turned out, the locate was off, so I had to hire another company to do the locate.

All in all a waste of time. Call someone else.

Of course my toilet backed up on a Sunday. I looked on Yelp and found Dwight at drain genius.

I called and he answered promptly. He sent his son Brandon out on the call a few hours later.

Brandon shook my hand upon opening the door and was very nice. It took him no time to get the toilet unplugged.

They only charged me $25 for a Sunday service call. I was very pleased and will use them again.

Dwight and his team are true professionals. I had initially scheduled service for a clogged kitchen drain and disposal replacement w another company, but was disappointed when they were not able to make the appointment time.

Also they had totally absurd pricing... Way to high.

So, somewhat frustrated I contacted Drain Genius via their website and Dwight immediately texted me that he'd be calling to schedule a time. He did first thing the next morning and was able to make it to my house within a couple hours.

Dwight and his assistant, Brandon, were great. Easy to work with and got everything done rather quickly without any issue.

From my experience of calling around and dealing w a few different plumbers, these guys are not only polite and professional, their pricing is on point and fair. They are my forever plumbers!! I very rarely give one star rating but that's what this company deserves for customer service.

I set an appointment and they were already one hour late and did not even call to give me any excuse. When I finally got a hold of them they told me there were some delays but the promised I would be the first appointment the following morning if I was okay postponing my service...but guess what? The next day came, and they were also an hour past the appointment time and I hadn't heard from them, finally gave up and called someone else! I can deal with lame excuses and some tardiness but this was inexcusable as I wasted my time when I had other things I needed to do but instead stayed home waiting for them.

What a delight to work with an honest, family businessman and son. Dwight and Brandon showed up within a few hours (after fixing a flooding Jamba Juice) and were communicating via text and phone all the way to the house.

They did a great job, cleaned up, showed me the video of my line and we discussed the necessary repairs. He gave a quote to do a partial repair of my sewer line at 60% less than what a big corporate company gave me.

They helped with the clean up in my unfinished basement and I'm definitely hiring them to do the repair work. Don't hesitate- call them! I hired Dwight to replace the water line at our home.

Mistakenly paid him $13K (Yes: $13,000) up front. He did not complete (or even start) the job and did not return ANY $$.

Recommend you research him on the BBB and with other local plumbers who have been burned by him too. My bathrooms' drains became gradually clogged.

I had neglected engaging a plumber due to virus-related shutdowns. When I finally contacted Drain Genius, they responded swiftly and arrived on site within two days.

Communication was clear and prices were transparent. The tech resolved both drains quickly and provided tips to help avoid recurrence.

Dwight and his brother provided superlative service. Those living downtown should especially consider them, since they are located on Acoma St.

and not in some distant suburb. I tend to be rather light-hearted and fun in my reviews.

This one is a bit more serious in tone. NOTE: If you have an urgent situation on your hands, you probably wouldn't encounter the following, as up charges etc.

are expected and paid just to fix the problem asap. However, if you plan ahead for services with this company, this review is for you.

------ Scheduling inefficiencies? Happens sometimes. Over an hour late technicians without notification? At least they showed up.

Separate charges for cleaning AND scoping the line? Hmmmmm. Up charges for having to go through the toilet to reach the sewage line? Not mentioned up front.

All this-and they haven't even started the service yet. Before we even begin I request Marco, the technician, to call the office so I can verify service costs before I'm billed hundreds more than expected after services are rendered.

Initially, Devan is pleasant and cordial. Now there is a much more defensive manner.

After a difficult conversation, I request to speak with the owner. She transfers me to Dwight, who genuinely showed empathy for my concerns.

Amiable and professional, he explains the process and all charges. I felt informed, we move forward, and the line is cleared and scoped-and Dwight waived the up charge for accessing through the toilet.

I'm a happy customer. Present for the entire service, I engage with Marco the technician as to why I'm having the services done, "I'm selling my house in a couple of months, thought it would be a good idea to check and take care of anything before the inspection." He says, "A few offsets, and small clay bits missing, but nothing I would worry about.

For a 100 year old house the line looks good." Awesome. That's checked off the list.

Two months later, the house is listed and goes under contract and the buyer's agent calls Drain Genius to confirm the service. What's he told? "Work needs to be done." Wha? I mean, wha?" Incredulous, I'm shaking my head.

Calling Dwight he renigs a bit saying, "If you were living in this house I'd tell you not to worry because these issues-especially under a yard-would not pose a problem until it breaks, and then we'll come out and take care of it for you. But since you're selling it, well, then work needs to be done." Not hard to read between the lines here.

Their integrity is questionable. But don't just take my word for it, Channel 4 ran this investigative report about two weeks after this happened.

http://denver.cbslocal.com/2013/05/15/wide-disparity-in-sewer-estimates-prompts-4-on-your-side-consumer-investigation/ A backed up drain in the basement was causing my Dad some frustration and he was content to pull out the yellow pages and play plumber roulette. I suggested we use Yelp and find a highly rated plumber.

Unfortunately, our experience didn't live up to the reviews. The entire experience was unpleasant, but our primary issue is that we found their lack of communication and professionalism inadequate.

The technician showed up late and unprepared to our morning appt. After abruptly leaving and promising to return 45 min later he never showed.

We called and left another message. The dispatcher returned the call an hour or so later to tell us he wouldn't be back until the evening.

After another no show we called to cancel the appt (an unpleasant call which only served to underscore the lack of professionalism.) Providing timely communication, ditching the answering machine and staffing the phones and providing a courtesy call when the technician is going to be late would all go a long way in alleviating frustration. In the end we went with a competitor who showed up 45 min after we called and had the problem solved in 15 min.

I had two very polar experiences today with drain cleaning and I'm happy to say that Drain Genius was the extremely positive one. I had used Drain Genius a couple years back for the same problem I had with a clogged laundry line backing up into the bathroom shower but could not remember the business when I made my first appointment, so instead I went on Google and made a reservation with one of the companies that "paid" to be at the top of the search engine - what a mistake that was.

Not only was the technician from Rescue Rooter late but he didn't have the common decency to shut my back gate so my dog got out when he came in. They tried to charge me 2 times what Drain Genius cost by layering the costs dependent on the location of the pipe and the materials involved.

I knew I hadn't paid that much the first time so I sure wasn't going to be doing that this time around so I dug through my old checkbooks and found Drain Genius. I called them around 4 and they were able to get someone over in 2 hours for no extra charge! It was a breath of fresh air when Jay came (literally - he smelled nice).

My dog hated the other guy but took a liking to him. And not only was he professional but he diagnosed and fixed the problem within 45 minutes.

The first time took significantly longer and there was a flushing process involved but Jay was able to just scope and remove the blockage this time around - definitely a genius! The only con is that I didn't get a receipt for the work done either time so I'm not sure what the difference between the services were for getting charged the same price. But as far as service goes - they were prompt, friendly, and efficient so I would highly recommend them to anyone needing drain services! And stay far far away from Rescue Rooter! The laundry room drain in my basement was backing up.

I searched Yelp, and chose Drain Genius because of their positive reviews. Jay came by at the appointed time.

I liked him right away. He promised me that when he left my drain would no longer be clogged.

We ten tried a few things to determine what the problem was and determined that the line was clogged somewhere between my basement and the city sewer line. He sawed away at it for more than two hours - but when he was done it was cleared for a very reasonable price.

(Later Dwight pointed out that these jobs can easily take two hours - expecially when it has never been done before) The next day Dwight came by to scope the line. It was all cleared out - but you could see where roots which Jay had sawed away would still grow back between the 2 foot clay pipes in my yard.

To my surprise, rather than tell me I had to replace all the pipes, Dwight said that unless things got worse I could get by with one or two regular cleanings a year. I felt like I was working with professional knowledgeable people and I would recommend them to you if you have similar problems! So I went to the basement last night to get the Xmas lights out and instead found a huge pool of nasty water burping up out of the floor drain.

I made a few calls to some friends looking for recommendations, but none of the businesses they suggested were answering. I noticed the high reviews on Yelp for Drain Genius and figured I'd give them a shot.

I scheduled an appointment online on Sunday night. A follow up call let me know that they were booked for the night, but that they would call first thing in the morning to arrange a time that worked for me.

As promised, I received a call at 7:02 am the following day letting me know they'd be there by noon. They called again shortly before my appointment to let me know they were on their way.

They arrived a little after the scheduled window, but got right to work. I really appreciated how they explained each part of the process and exactly what they were doing and why.

They even answered a few other non-related plumbing questions I had and gave me some suggestions to resolve them. I opted to have a scoping done while they were there and learned a lot about how the sewer system works and what I can do to prevent future issues.

I requested to be added to their reminder system so that I can stay on top of the annual maintenance they suggested. Given the semi-emergency nature of our problem and the age of our house.

I was bracing myself for a pretty big hit to the wallet. Thankfully it was a fraction of what I had guess-timated.

It is reassuring to know there are such honest people in this industry that obviously care about doing quality work at a fair price. I would happily recommend Drain Genius to anyone and look forward to doing business with them in the future! JJ saved the day! I had clogged my kitchen sink by overloading the garbage disposal.

Every time I ran the laundry it would back up into the kitchen sink and the laundry wasn't draining properly. JJ snaked the drain, and once he cleared the clog, he waited for me to run a load of laundry to confirm the issue was resolved.

I really appreciate JJ taking time out of his day to confirm the job was done properly. I regret using Dwight & Nick from drain genius.

2 years ago I had flooding in my home. I was told I needed multiple materials and a ton of work done.

I spent hundreds if not a few thousand dollars to not have the original issues solved. I still have leaks and come to find out the wrong materials were used (shark bite) and the wrong glues.

I will need all the work done again and do not have faith that these men knew what they were doing OR they were just hustling me for more and more money. Save yourself a headache and find a different plumber! Every person I spoke to on the phone was very polite and respectful of my time by getting right back to me with a text or call.

They were able to come at a time that worked for me. Dwight quickly solved the problem with my garbage disposal and offered a 30 day guarantee.

When it seemed to be not working an hour later i called him and he guided me through a quick fix. Highly recommended.

Great job! I called this place b/c I thought I would need a toilet replaced, due to a hairline crack on the tank. I spoke to Dwight.

Instead of agreeing with me, he suggested that I try some Flex Seal tape on the inside of the tank, which is $14 at Home Depot. I tried it and it worked.

Saved me a $200 labor call plus the cost of new toilet. So roughly $400.

It was much appreciated and a good way to gain a new customer, when I actually do have plumbing work. Thanks! Dwight was very professional and did a great job at following up on a lingering issue, all in a very timely manner.

Their pricing was by far the best I found in town as well. I will definitely use them next time I have plumbing needs! I discovered a late night back-up of water in the basement drain and scrambled for the number of a trusted rooter.

I turned to Yelp as usual and found Drain Genius. Spoiler alert: the 5-star rating is well deserved.

I called at about 9:45 pm for a early am appointment and a real live person answered the phone, set up the appointment, gave me the full price of all the services to be done over the phone (there were NO surprises on the cost) and gave me some sound advice to keep the water at bay. Dwight showed up in the time frame promised and texted to let me know he was on the way.

He got set up in the basement bathroom, placed a brand new cutting blade on the rooter and cleared out the pipes. He also did a sewer scope and showed me where the problem areas are for future reference and piece of mind.

It looks like I'll have some semi-major repairs in the next 3-5 years but I can keep those off for a while with proper maintenance. Overall, they did a great job and at a very fair price.

The service was prompt and very courteous. They cleaned up very well and made sure to answer all of my questions.

I will be using them again in the spring to keep the roots out of my line and in the future for all my drain needs. Ours is an old house, I'll need a lot of work down the road and Drain Genius has earned that business.

Avoid this company at all cost ! They were not able to fix our problem and the employee that they sent seemed clueless quite frankly. They still charged us 175$ for a clogged kitchen pipe that was not fixed.

The owner promised to use their waterjet system to fix the pipe and then deduct the 175$ amount from that cost. However then they "disappeared".

The owner stopped answering our calls. We finally had to hire a professional company and they came promptly and immediately drained our pipe.

We asked Dwight from Drain Genius to refund some of the 175$ cost, since this was the price that they were charging for actually fixing the pipe, which they did not. He has not done so, nor has he answered our calls.

So please do make the same mistakes that we did: first, hire a professional company to do your work and by any means, do not pay them until you get your problem fixed, otherwise you will not see your money back. Seeing the other reviews now, we wish we would have done a better job researching them.

Highly recommend! JJ was polite, friendly and got the job done right. He did it in a quick time frame and double checked his work to ensure no leaking or clogging.

Very pleasant experience all around, would highly recommend. Be sure to ask for JJ, he was awesome Please exercise EXTREME CAUTION if you are going to try to enlist the services of Dwight Sweeney and his company, Drain Genius.

Dwight does NOT have a plumbing license with the State of Colorado; therefore, he cannot request permits to conduct plumbing work. You can verify his lack of a plumbing license by entering his name in the State of Colorado Department of Regulatory Agencies website, https://www.colorado.gov/pacific/dora/node/96181, Plumbers, Verify License.

While he may have received 5 stars by other individuals on this Yelp site for plumbing work that he has performed, he has an "F" rating with the Denver, CO, Better Business Bureau, which you can verify here: https://www.bbb.org/denver/business-reviews/sewer-cleaning/drain-genius-in-denver-co-90120713/reviews-and-complaints. I hired Dwight and his company Drain Genius to repair my home sewer line.

Without going into detail, Dwight and his company created more problems for me and my home than just having to have my sewer line repaired. Thank goodness I paid for his plumbing services with my PayPal account.

When Dwight did not repair my sewer line according to code, and I had to contact another plumbing company to repair Dwight's work, I filed a complaint against Dwight with PayPal. PayPal conducted an investigation, and refunded my money in full because PayPal found that Dwight did not and could not provide the plumbing service that he claimed and advertised that he could.

Please look elsewhere for a licensed plumber who can request the necessary permits and conduct plumbing repairs or upgrades according to code. I almost forgot to write a review about Drain Genius after my experience last week, but since it came to mind I made sure to hop on yelp.

I called these guys on a Sunday and they were able to come out Monday afternoon to clear up a plugged toilet that I had tried to auger myself, but didn't have a long enough device to clear the obstruction. They were done in a reasonable amount of time and their price was not unbearable for this type of service.

One thing that struck me was that they notified us that there may be a more permanent obstruction in the line, but it wasn't irritating the flow of the system. They went through the pricing and explained that they would do a scope and cleaning of the entire system, but did not hassle me to do it that day and said just to call when we felt ready to take care of it since it wasn't urgent.

I appreciate that lack of pressure in a company. The nerd in me also appreciated that they do all their scheduling online and their invoicing is electronic.

I had an invoice for their services less than an hour after they left. It is great to see companies adopt new technologies.

Unfortunately, I had a sewer line back-up Friday morning - and I was panicked because I knew I needed it fixed before the weekend AND I didn't want to pay any emergency fees. I called Drain Genius and Dwight assured me right away that they could have someone come out and clear it.

When I talked to him next, he confirmed that someone would be at my place between 2-3. At 2:55, Russ showed up and got to work.

He "cleaned" the line (of roots, debris, etc.) and then scoped it to show me that he got to the city tap and everything was cleared. I felt much better knowing that there was proof that my issue was taken care of.

I wouldn't hesitate to recommend Drain Genius (and Russ) to anyone finding themselves in a similar situation. The scoping and cleaning was $175 and they do charge an extra $25 if they have to pull a toilet to go down the sewer line (I didn't have a drain they could go through any other way).

AND if you click through to their website, you get to use a coupon there which brought my total down to $190. I called Drain Genius on recommendation from my usual plumber, who said they'd be better suited to address a drain issue.

Drain Genius was able to get there quickly and get the backed up laundry drain going again. There is potentially more work needed, but they did everything they could to help get things working and make sure we're starting with a clean slate for evaluation before jumping into anything too extensive/expensive.

We had a reoccuring back up in our basement coming from a newly installed bathroom. After attempting others, we called Drain Genius.

After some scoping and such, we found we needed to dig out some of the basement to remove and replace some pipe. Not a cheap or quick fix.

They got to work within a few days and worked over the weekend to get it done. There were a few miscommunications between the crews and the manager along the way, but overall they did good work in a reasonable time frame.

Dwight is very courteous, professional, and knowledgable. Plus, he seems to treat the employees there well.

They did a great job getting it done right. Overall I'm very happy and would recommend them to anyone I know.

The work was fast, very professional and at a very good price. The only issue I had was it took a week to get an estimate on more services.

If you are looking looking for a good snake and scope these guys are it. Just called to have a toilet cleared and Dwight was timely, professional, courteous, affordable, and thorough.

He quickly turned a very gnarly situation around and left the bathroom smelling fresh and clean. I'm staying with my aunt who is extremely particular so I was a bit nervous about finding someone good, but she was happy with the service, which says a lot! Will definitely be referring The Drain Genius to friends and family looking for a plumber.

And glad to now have someone for my own renovation that is under way! Thx! I was very impressed on how quickly Dwight responded to my requests and messages, as well he was professional and friendly. J.J and Brandon came out to my home and we're very friendly and took the embarrassment of a clogged toilet away.

They were quick, efficient and very knowledgeable explaining what the cause was, as well as potential issues in the future. I would definitely use them again and highly recommend them.

Dwight helped us late at night on an emergency call. He was personable, friendly, kept us up to date, and went out of his way to accommodate us.

Good price too (for a plumber). I highly recommend hiring him.

My kitchen under-mount sink started to fall from the granite counter tops. I needed someone out asap and Dwight was able to fit me in the next day.

He did a great job repairing the sink with the correct materials. He is professional, friendly and pleasure to do business with.

I will definitely have them back to do other repairs around my place. Thank you! Overall quite happy with the service.

I needed to get roots cut out of my main line and get a clean out installed outside the house. Dwight and co found a creative way to install the clean out and answered all of my questions.

I also was really happy with the price. I'm giving four stars instead of five because they initially gave me a 2 hour service window and missed that by 45 minutes.

Not a big deal as I work from home but I actually did move a few things around to be available during my initial timeslot. Our hot water stopped working and the pressure was very low.

We did a quick search on Yelp looking for the top rated plumbers in the Denver metro area. Drain Genius was one.

Dwight from Drain Genius answered and talked to my husband for a few minutes, and even gave him free unsolicited troubleshooting advice. Unable to fix the problem himself, the next day my husband called the three companies back.

One said they wouldn't be able to get a person to our house for 5 days. The other company never even bothered to return his call.

Dwight, however, once again answered the call. Although he was busy for the entire day, he offered to squeeze us in between jobs.

After quickly assessing the problem based on my husband's quickfix attempts, he throughly explained that our hot water heater needed to be replaced. That evening we bought a new 50 gallon unit from Home Depot, which Dwight picked up before closing and was at our house at 10pm.

We got our new hot water heater professionally installed at a reasonable price. We highly recommend Dwight and Drain Genius.

They answer their calls and go above and beyond. Thanks to them, our family didn't have to go without hot water through the holiday weekend.

Dwight and Shilo are amazing. They came to my rescue when a pipe burst at my house...they can over immediately and fixed the situation quickly.

I appreciated how they were so prompt, extremely nice and respectful and I felt safe letting them into my home. It's hard to find trustworthy contractors/plumbers but I am so happy I found them, I'll never use another plumber (unless I move!).

I highly recommend drain genius - made a bad experience not so terrible! Thank you Dwight. The previous reviews were right, excellent service.

I filled out the online form and received a call back within the hour. They were even able to squeeze me in the same day.

I was given a full breakdown of what the problem was, what they were going to do to alleviate it and other solutions I could explore down the road. 5 star experience and would definitely call on them again if the need arose.

Most grateful for the preventative measures they informed me of to keep the pipes clean and running smooth. Had a tough drainage issue we'd been dealing with for a couple of days.

I was unable to fix it myself so I knew it was finally time to call in an expert. I've had bad experiences previously with some of the big name boys (pricey and too often recommending unneccesary procedures), so I decided to go with Drain Genius because of the good reviews I read here.

As I soon found out, their positive feedback is entirely justified. Darrell and Nick arrived within a couple hours of my initial call and began running the snake from the toilet to the main.

After some initial difficulty reaching the trouble, Darrell told me that they may need to come back with different machinery and run down from the sewer vent on the roof to reach the main. He was honest with me about the significant cost of this procedure and indicated that they may have some more tricks up their sleeve to save me that cost if they can get in through the basement pipes.

As it turns out, a previous owner had patched a hole into the pipe and, while they patiently waited for the water level to pass that point, they educated me on the benefits of installing a clean-out in the pipe in a way that came across as genuine, friendly advice and not at all an unnecessary up-sell. A few minutes later, they pulled out a snake covered in dirt and roots.

Problem solved. Darrell informed me that, other than installing a clean-out, he thought we'd be fine with a yearly checkup to clean-out the roots, or barring that, he told me I should be OK doing some maintenance myself with RootX.

A job well done on an unexpectedly challenging problem, and at a very fair price - about half what I'd expect to pay anybody else. Aside from that, they were a heckuva couple of nice guys.

As they were packing up Nick asked if he could clean up the mess in the shower - the one I myself made - before they left. I'll be calling Drain Genius for all of my plumbing problems from now on! Highly recommended.

Dwight got out to fix my mainline clog in less than two hours. Friendly and efficient.

Definitely my go to guy from now on. Bummer, The reviews looked great, but we have called, left messages, even filled out the online request form, hoping to get our clogged drains looked at.

It's been three days now and still no response. Lucky for us we found another plumber who replies quickly and does great work.

My basement is rented out to a gal who has a weekend guest from out of town. Last night she let me know she was experiencing plumbing problems, so I wanted to get things fixed for them ASAP.

I checked Yelp for recommendations, then called Drain Genius this morning (Saturday) at 9:00. Dwight answered and said he could send someone that afternoon.

He later texted to ask if 12:30-1:00 worked--it did--and he sent Brandon, who showed up on time. I liked Brandon from the start.

I found him friendly, respectful, knowledgable, and trustworthy. He inspected the problem (basement toilet wasn't flushing; toilet bubbled when the shower was on & the shower wasn't draining), suspected a blockage in the mainline, and gave me an estimate.

It was a little high, as I requested a weekend call, and because they had to remove my toilet (my crawlspace access was too small). However, I was told I could remove the toilet myself and save a little $, if desired.

Anyway, Brandon went to work, and discovered a blockage within the first 5-10 feet, which was removed. He then checked the line 100 feet out (well into the street) to ensure no other blockages existed.

Afterward he answered several questions for me (I am a first-time homeowner & a complete novice when it comes to plumbing issues), and he thanked me for my business. Although plumbing issues aren't pleasant to deal with, I was pleased with my Drain Genius experience--their timeliness, service quality, and results.

I am happy to recommend Drain Genius to my neighbors in the Englewood area, or other Denver metro folks in need of quality plumbing services. Thanks guys & Brandon in particular! On second thought.

They didn't fix the problem and I eventually had to figure it out myself.. so..

maybe they don't spend enough energy figuring out your particular problem. If it is an emergency, call someone else! The people at Drain Genius are pleasant, however it was difficult to lock them down.

At first, they were very prompt and responsive. They sent a person out the next day and determined there was something blocking the pipes from the house to the street.

Since it was blocked, they needed to come back later and bring someone with a camera. I called on a Monday morning for this and they said someone would come that day.

After checking in all day, they told me at 6:30pm they would come tomorrow. He came with the scope and told me it is blocked, and someone will be calling me by the end of the day to follow up.

I waited all day, but no phone call. Wednesday I called and they told me they would be sending someone over, did not happen.

Thursday I called and they said someone would be coming, did not happen. Friday my mother waited home all day because they guaranteed someone would be there by the end of the day.

Keep in mind, we cannot flush, shower or have any water down any pipes at this time. After not hearing a word from them all day, I called to complain.

I was told the owner would 100% be calling me back, it was just a busy day. I do not blame the dispatcher, she is only going off what the owner is telling her.

BUT, the owner did not call, did not follow up. Only after we said we are done waiting to be able to use the plumbing did we get a return phone call.

But by then, it was too late. Over a week without plumbing is unacceptable.

They need to figure out how to manage their time and stop giving empty promises. Clearly our business (even though we are talking thousands of dollars) was not important to them.

Next time tell clients you are busy and stop wasting our time! For emergency work, I would call another plumber who can manage client expectations. Quick response to my initial request for service on a Thursday afternoon.

Dwight arrived to my house on Thursday evening on what was described as a late/ emergency call. Once the job was assessed I was given a quote and was set up to be filtered into the schedule the following day for the final fix.

Friday afternoon came and went without a call to be worked into the schedule. When I followed up with Dwight he stated he would not make it Friday and moved my appointment to Monday am between 8-9a.

At 930a and no Dwight I called him once again just to go straight to a voicemail. I will not be using Drain Genius's services nor can I recommend them to others.

I called Drain Genius because of the great Yelp reviews (and the fact that they were one of the few places open at 6:00 pm when a stream of water started dripping out of my dining room ceiling). Dwight took the time to listen to my panicked account of what was happening and answered all of the questions I had.

He was at my place within 45 minutes (in traffic) to asses the situation and his techs were here shortly thereafter. They took a very conservative approach and snaked out my shower drain (which was pretty heavily clogged) and re-caulked the seal in the drain.

As a new homeowner of a very old house, this experience was everything I could have asked for. The price was very reasonable and matched precisely what he told me it would on the phone.

I would highly recommend Drain Genius and they will be my go to plumbers going forward. It's a shame there are only five stars - I would be happy to give these guys more.

I have a 100 year old home in highlands and suffered a major plumbing crisis. Waste water was bubbling out of the ground and all I could think was I was watching mid 4 figures sitting there mocking me.

I searched Yelp for help and came across Drain Genius and their phenomenal reviews. I emailed and they called back the next morning.

That day they had already dug into the problem, and the next day the problem was solved. They turned a smelly pit of uncertainty into a solved problem, and six months later it is still fine.

I recommend them unreservedly. We hired Drain Genius about 3 years ago to rooter our main sewer line.

They did a great job and had great customer service. Since then we have called them twice and used their online scheduling system, once last summer and once just about two weeks ago.

Both times I needed a rooter done. They didn't respond to me either time...I even called to make sure they received my online request when I didn't hear from them, they said they did and they would get back to me later that day.

I never heard back. I thought I'd give them a second chance recently to see if maybe the time over the summer was a communication fluke but now I don't think it was.

I don't know if they've transferred management since the first time with the great service but I'll have to take my needs elsewhere. We had a clogged bathtub, a leaky pipe in a wall in our closet, and both toilets were running constantly.

I checked Yelp and decided to go w/ Drain Genius after reading the reviews. I spoke w/ Janis in the office who was wonderful and schedule a meeting with Dwight on 04/03 to go over my issues and make a plan of action.

They sent Jeremiah on 04/04 to unclog my bathtub, unfortunately, we'd done a number on the bathtub and the clog was quite defiant. Dwight and Ignacio came back the morning of 04/05 for a new plan of action.

We needed to install a clean out for the bathtub to storm the clog from a different direction, to replace the leaking pipe in the closet (and check for any mold as a result of the leaking pipe), and would remove one toilet to determine why it kept running. We planned work for Saturday, Sunday, and Monday.

I paid 60% of the total labor via check before any work began that weekend. The guys showed up right on time Saturday and started working right away.

Dwight sets it up where the client can pay for the supplies while the guys are at the store, so they called from Home Depot for the payment which was convenient and saved $$. The guys did a great job.

Both toilets were working after the visit on Saturday, but my bathtub as still clogged. Sunday happened to be Easter, so nobody showed up.

I called, realized it was Easter, and thought I was a horrible person for expecting anyone to work on Easter. On Monday I woke up expecting someone at 8AM, but nobody showed up so I called shortly after 8.

Nobody was scheduled to come over on Monday. I had taken the day off so we could finish up the repairs and lost the day waiting for people to show up.

I spoke with Janis multiple times on Monday, and apologized for a near nuclear meltdown at one point from my frustrations. They sent Jeremiah at 11:30 who realized the clean out was put on the wrong pipe.

Ignacio returned that afternoon after 3:30 to install the clean out in the right place for my bathtub. Jeremiah returned 04/10 to unclog my drain and SUCCESS!! This was my first time hiring a plumber for my home.

While it was a very stressful situation, it could have been much worse. I was quoted 20hrs of labor for the repairs.

Dwight gave me a discount on the hourly cost and waived the trip fees b/c it would take multiple days and crews for the work. While he did explain that it would take an estimated 20hrs to complete the work, I was not aware that the hourly labor cost was per person that he sent over (he'd sent two people on Saturday and Monday).

I had six different people in my house over the course of the last week working on my plumbing and while I my job is flexible with me, I spent more time than I'd liked to have spent waiting on phone calls and someone to be assigned to me on 04/09 when it should have been planned and scheduled 04/05. I had a small issue with the invoice, but spoke to Dwight and we came to a resolution as to the cost.

The pricing was fair and, besides the extra clean out in my house now, the work was done very well. Overall, they really did a great job with the work.

The communication issues were a learning experience for me and I let them know the issues I had, so they've been given feedback. I now know to ask more questions next time regarding the labor costs and ask for the scheduled appointments to be sent by email for confirmation.

My first plumber experience could have been so much worse, but Dwight is accommodating and Janis is a trooper. Jeremiah was always smiling even when dealing with a fire breathing customer.

I plan on replacing my toilet and sink within the next year and will be adding a full bath to our basement when we finish it in the next few years. Based on my first experience with Dwight and his crew, I plan on calling Drain Genius for those projects...

as long as they don't mind the occasional fire breathing. On time, helpful and affordable! I will definitely use Drain Genius again! Drain Genius was outstanding.

We had a sewer line collapse that back up into our finished basement - yikes! Dwight and his team responded immediately, they did a great job, and worked with our insurance company to get the information they needed to cover the loss. I HIGHLY recommend Drain Genius for big jobs like ours, for hydro-jetting, and if you need to camera your sewer line.

We just purchased a house (over a hundred years old) with updated plumbing. After our washing machine drain backed up a couple weeks after moving in, we call these guys.

It turns out that the house flipper did a shoddy job of re-plumbing. Their resident plumber was called in to re-route some complicated plumbing.

The whole while, they were very professional. The completed job is very well done.

I couldn't be more pleased. I was so hopeful going into this transaction.

Based on the Yelp reviews I thought that there's no way I could have a bad experience using Drain Genius to solve my dishwasher woes. Unfortunately the experience was less than satisfactory.

Don't get me wrong, the problem with the dishwasher was eventually resolved. My issues with Drain Genius are that they gave me a time frame (8AM-10AM), and then missed the window by over an hour.

My technician didn't show up until about 11:15 - making me be not just a little late for work as I had hoped, but preventing me from being there for more than half of it. And while the technician was nice, and solved the problem in a timely manner, I was a little disconcerted at first when he said that he didn't know anything about dishwashers, and he might have to call someone else to the site.

It made me wonder why someone else wasn't sent in the first place - I certainly gave them enough information to figure out that the problem was with the dishwasher line not draining, not the kitchen sink, not the garbage disposal, and not any of the other pipes, lines, etc. What if he couldn't have fixed it? Would I have been charged still? I certainly would have wasted the remainder of my day waiting for another technician.

So basically, I had a great experience with the technician himself, who was nothing but professional, but a terrible experience with the company as a whole. Sorry, Drain Genius, I expected better service from you than I would get from my local cable provider.

I had my sewer replaced in April. It was estimated to take 3 to 5 days and ended up taking 35! Weeks on end passed where Dwight's machinery was still in my yard along with a huge ditch and no one there working on it.

In the process, Dwight also destroyed much of my neighbor's yard. It is now over 4 months later and the plants and work in the neighbor's yard is still not complete.

Dwight definitely worked very hard on my sewer and is attentive to detail, but not at all timely and did not hold true to our contract of replacing the neighbor's yard as it was before the project began. He made this process extremely stressful and long for both me and my neighbor.

I would warn you to be very careful in writing the terms of the contract, including timeline. As I did appreciate all of Dwight's hard work during this project and concern for my approval of his work, I'll remove this review when he completes the remaining contract with my neighbor.

But for now, I feel that one star is a generous review. Snaked my main sewage line out of my house and did it efficiently and at an affordable price.

Also provided extra toilet maintenance at no extra cost. Love these guys and will continue to do business with them, they do great work and are good at watching out for the little people! G.

Very unprofessional. I called for same day services and spoke with Dwight.

He said he would see if he could send someone out and would call me back. After almost two hours, I had to call him for an update.

Then, he said someone would be there before 4pm. No one showed up by 4:30pm.

I called him back and he never answered. I Do not recommend! We needed our main water line replaced from the street into our house.

These guys know what they are doing. They were able to give me a quote on Tuesday, have the job started on Friday morning, and completed that afternoon.

The entire crew was courteous and professional. I will definitely go back to Dwight for future projects we have! We called Drain Genius to snake our main line.

I was pleased when I first spoke to Dwight on the phone. I explained our issue and he explained what he thought would work best for us.

Dwight quoted me $40 for toilet removal, $97 for snaking the main line through our downstairs toilet, and $75 for snaking an additional line for our kitchen & laundry. We scheduled an appointment for a Thurs.

evening so my husband could be home at the time. Unfortunately, the evening of our appointment, we waited & waited for someone to show up and a little over a half hour after our scheduled appointment time, we called wondering what had happened.

Dwight told us that the original tech that was supposed to come out got held up, but they could still come by in a couple of hours. We explained that we had plans that night & were planning on leaving soon, so later that night wouldn't work.

We rescheduled for the next morning (when my husband had to be at work). The tech showed up & was friendly at first.

I explained what was happening and he got to work. I was expecting him to do the things that Dwight & I had discussed over the phone, but that didn't happen.

The tech didn't explain to me what he was doing or what it would cost before he started working. He started in our upstairs bathtub (which was never a problem) and used a plastic hair catcher on the drain.

We have one of these things and use it when the drain gets clogged, but it wasn't an issue that we wanted them to work on. After he was done upstairs, he went in under our kitchen sink with a snake.

We've lived in our home for about 5 years & have had a few different companies come out to work on the plumbing - every other company has gone through our pipes in the laundry room to unclog the drain, because that's where it all builds up. I mentioned this to the technician, but he tried anyway.

I cleared all of the items from below our sink in the kitchen & he started using the snake. To his surprise, he was unable to clear the drain from there - like I had already mentioned.

He then went downstairs into our laundry room in the basement. He moved the washer and dryer to get to our pipes.

He did not come prepared, because he had asked me to use our tools to disconnect the pipes. He snaked the pipe & it cleared.

He then used our tools again to reconnect the pipes, but did not move the washer or dryer back to their original place & left a nasty black sludge on the walls and counters in our basement near the pipes. While he was downstairs in our basement, he pointed to the heat exhaust pipe that goes from our furnace to the roof of the house and mentioned to me that the pipe was our plumbing pipes.

I knew that couldn't be right, so I said, "Doesn't that go into the furnace?" and he answered, "How do you think you get hot water?" Our hot water heater is also downstairs in our basement, next to our furnace. When he was done with the drain in the basement, he put the snake on our carpet, which left a wet spot for several hours.The tech then went into our downstairs bathroom & used an auger on our toilet - this was something else that we didn't ask for.

I had mentioned getting the toilet removed to snake the main line, but that was never done. He packed up his equipment and came back inside to get paid.

I expected to pay the $212 I was quoted, but asked about the price because the toilet was never removed and the main line was never snaked. He started arguing with me and called Dwight to have him argue with me over the phone too.

I ended up paying $172 cash ($97 for the kitchen/laundry line and $75 for the upstairs shower line-which I never asked for). After he left, I looked around and realized that he left a huge mess - a scratch in the paint on my kitchen cabinets, black sludge on the cabinets and counter tops, and to top it off, the kitchen line he used the snake on (again, which I didn't want him doing) was now leaking! My husband called Dwight that night and explained that we were unhappy with the service we got and the things we wanted done, didn't even get done! Dwight said he would call back to schedule to send someone out to finish the job at no cost.

We were happy with that, so we waited for about 2 weeks for a phone call, but never got one. We called Dwight back and he said that all of his techs own their own equipment and that the only one with working equipment was the same one that came out previously.

We declined because we were hoping they'd send someone with a little more knowledge about plumbing. Dwight then offered to refund our money, which we accepted, so we could quickly have another company come out and finish the job we wanted done.

Dwight said he'd be sending out a check within a week. We waited about 3 more weeks without receiving our refund and called Dwight again.

He said he would look into for us and if we didn't get it by that Friday, to let him know. Long story short, we never got our refund and now Dwight won't return our phone call.

We called Drain Genie for a backed up drain and they came the same day!! Wonderful customer service. Juan fixed the drain without a problem, explained everything, was so professional and nice!! Next day we noticed there was a slow leak from the pipe ( faulty job from another plumber) and Juan came back and changed out the pipe without a second trip charge! What an amazing company and customer service!! Just had to write this review .

. .

Thank you, thank you! I'm telling all my friends Dwight, Janis and the Drain Genius team were great to work with.They have great customer service and not only were they incredibly accommodating, but also completed the work quickly and made sure we were happy with everything that was done. And they offered us a competitive price for the work we needed to be done (a main water line replacement) and a great guaranty for their services to boot.

A great experience overall. Excellent.

Excellent service, decent prices. Great customer service.

Very happy. Can't recommend them any higher.

Great service and honesty. Technician told me that I could save money by replacing the defective part myself.

But since I'm all thumbs with this stuff, I opted to have him fix it. He also threw in a snaking of some clogged drains.

Will gladly call them again in the future! I'd give more stars if possible. I called Dwight after a plumber took 4 hours hooking up my water line to my fridge, only to leave and have it spew water all over my kitchen, prompting me to turn the water off.

This plumber sent me to voicemail and did not return my call. In desperate need of a plumber Dwight came out asap and in 30 minutes fixed everything the right way!! Fast, friendly and worth ever penny for good service.

I'm scheduling him to come out soon for more work in the spring. We had a late night emergency, Dwight spent quite a bit of time with us on the phone trying to diagnose the problem, and came that same night and fixed the issue.

And, I got a bill for less than $200 which is about 1/3 of what our old company would have charged I am sure. Dwight and nick were so great, honest, and we found the problem.

It's unfortunate, but Dwight offered us the help and time we need. Will use and refer him from now on.'''.Read less

Review and analyze now for company RooterGuy and provide the analysis in the discussed format for the following reviews: '''THE BEST!!! How can I convince everyone reading this to use this group of people and company Rooter Guys? Let's start from the beginning. -- I got the pleasure of first meeting Jeff who came out to do an estimate.

Jeff had this genuine confidence about his experience, his team and his company (which was really nice since my 1940s home had a lot of plumbing issues. Essentially we needed everything replaced!).

On top of that, he and his team gave me an estimate that was beyond competitive. Rooter Guys truly want to help their customers and not take all the money since they understand house projects and repairs are a huge headache physically and financially.

Next he brings out the team Lead Jacob (this guys KNOWS his stuff and years of experience), amazing Cody, and awesome Austin to get another eye over on what their going to do like double checking their work. All three of the workers were also very kind and helpful if I had any questions or concerns.

They even would go out of their way to show me pieces that they needed to repair, educate me on what to look out for or what pipes are which, levers, etc. Rooter Guys even found a blocked ground pipe that was so important to replace so that our basement/foundation would not die from water damage.

I had so much anxiety because I was thinking "Oh great. Another expensive bill!!" But no, THEY TOOK CARE OF ME! They were efficient and clean in their work.

They communicated and educated every step of the way. They were so professional and nice at the same time.

They are licensed and have a warranty. I will 100% recommend to others and use them again in the future.

I like them so much that they are invited to my house warming party. :) Again, Rooter Guys are the best.

The end. My Water Heater failed! I found RooterGuy to be the most responsive, customer-focused, and knowledgeable.

They arrived within an hour of the call, and by the end of the day, we had a new, larger water heater than before (we wanted to upsize). The price was lower than the 2 other offers we received.

Their technician, Zabih, was incredible (i.e., courteous, 10 years in the industry, meticulous, and customer-centric). I would highly recommend anyone looking for plumbing work to give them a chance to earn your business! I reached out via Angi to see about finding a plumber to replace my pressure reducing valve that was leaking.

Of course I received 5 or replies from the usual suspects. I at first called Applewood who has done some HVAC work for me in the past but they would not give me an estimate over the phone.

So after speaking to some of these other companies it was the same scenario--we won't quote on the phone as every job is different and they need to see it. This was the same with RooterGuy.

All the people I spoke to were obviously just appointment setters. Anyway, someone from RooterGuy followed back up with me that was a plumber or at least knowledgeable about the job and he gave me range in price, which I appreciated.

RooterGuy was also not going to charge me a trip fee ($29-$49 from other companies) to come look and give me an accurate estimate. So I decided to have them come out and look.

The plumber that did come gave me a price that was over the high end of the range provided on the phone. We went back in forth for a minute and the plumber called back to the office and spoke to the person I had gotten that price range from.

Anyway, it was decided they would do the job for $595 which was about $120 less than what was quoted from the plumber on site (or the midpoint of the range provided on the phone). They were here and could do the job and I felt like that was a fair price.

There were a couple of things the plumber did that I was not happy about (hence the reason for 4 stars and not 5), but in the end it appears they did a good job and so far, no leaks. I would most likely call them again as they do seem to have slightly better pricing than some of the other Bigger names seen in Denver (Applewood, Bell, Plumbline etc).

We had a great experience with this company and were so pleased with the service. Gary was excellent at fixing all of our unforeseen difficult and much needed plumbing repairs.

Cody, Gary's assistant was helpful, kind and both gentlemen were timely and professional as well as reasonably priced. They repaired leaks in our pipes; some which were under a slab cement foundation, installed a new garbage disposal and hot water heater.

We would definitely hire and can highly recommend these plumbers and the Rooterguy team. RooterGuy just replaced my hot water heater.

The service provided by Jacob is absolutely 5 stars. He's a true professional, making sure that everything is properly troubleshot and repaired.

Very quick response and excellent pricing. I needed plumbing services for a 95 year old lady that I provide administrative and financial management support.

Going through Angi, I received quotes over the phone and then came a call from RooterGuy. They had great customer service on the phone and were available within the hour.

The technician was prompt, reasonably priced, provided GREAT customer service, quality of work and care in the service provided to Margaret. She shared with me how good she felt about the service call and the technician, Eric, I believe.

And Shannon, thank you for your wonderful support in setting this service call. It was a pleasure to speak with you.

I've used Rooterguy for nearly 15 years on rentals. They are often fairly priced, particularly on the larger projects like sewage line replacement.

They are always responsive and get the job done correctly on the first try in almost every case or they come back and certainly have it shortly after the first visit. We have mostly worked with Gary over the years, but they've brought a lot of great talent on board recently as well.

I particularly like that they have been there for me at some inconvenient times, though I never wish to call them at such times. They have always had a good eye for doing plumbing in a way that prevents future problems.

Hard to pick a place to start, but this company employs aggressive and abusive plumbers who treat women poorly. Kieth gave an estimate to replumb the home I was buying in December 2020.

Obviously, this quote was part of the home purchase negotiations. I called him before closing on the home to ensure we were on the same page with what needed to be done and to ask how long the quote was good for.

He told me one year. When I had them out April 2021 to complete the work, he argued about the scope (loudly yelling at me in my own home and saying I misunderstood and that he never spoke with me).

I ended up asking him to leave my property and requested a call from the manager. The manager was kind and apologetic, and completed everything himself.

As of today, I have had to replace multiple parts of this job with another plumber, including the exterior hose bibs that were installed backwards, and held water into the winter, eventually exploding. Today, the water heater they installed started falling apart.

So, overall, a pretty awful company. I highly advise using literally anyone else if you're looking for help, especially if you're a woman or someone who does not wish to be screamed at in their home.

Water heater needed to be replaced. Of every company that quoted me rooter guy was by far the most professional with the best warranty on parts/labor.

Thomas replaced my water heater and got it up to code also installed a main water shutoff that was leaking. Everything was done quickly and hassle free.

Answered all questions and explained everything thoroughly. I will definitely use and recommend rooter guy to anyone.

Eric showed up a little late, but the office called to let me know. He was friendly and efficient, with a fair price.

Got my service done quickly and my drain is clear. I will use them again.

Quick. Quick response time.

Quick to stick it to you. Estimated almost $5,000.00 to replace a water heater in my mobile home.

Home Depot did it for $2,000.00 les than Rooter Guy estimate. Charged me almost $500.00 to cut 4 inches of pipe out and install a ball valve.

If you need something fast and money is no object, This is your place. If you are budget restricted and don't want to get taken advantage of, Buyer beware.

Paid $930 to have the plumber tell me there was a crack in the elbow joint, $495 of that was to "correct" a gas line pipe, of which I did not approve and the work that was supposed to be done was never pointed out to me. Will stop payment on the check until someone can point out the work that I was charged for and yes, still have the cracked elbow joint after a quote of $2700 to fix it and other issues the plumber thought needed to be addressed.

I'm sure you can find a better outfit to do your work... I will.

My 14 year old water heater finally died. RooterGuy responded very quickly and replaced my water heater same day.

Ron (tech) was very professional, thorough, courteous, and explained everything in detail. I felt comfortable going with RooterGuy after my conversation with Ron.

So far so good, nice to have my hot water back after only half a day! Asked for a quote for a couple of projects through Home Advisor. The young man they sent was NOT vaccinated.

I sent him on his way. How completely unaware or "don't care" can a company be.

Will never hire or believe them. So they did a bunch of work for me and I felt satisfied until I noticed that my outdoor faucets were not working as he put them on incorrectly, so I called them left them 7 voicemails and they never called back.

I even called acting like a new customer and no response. Like ever! No one answers the phone, nothing.

So I had to pay for another plumber to fix something they did. On top of it, it took them forever to reply to this review.

Unreliable. It's easy to say we never got your message.

After back and forth on what was going to happen i.e., new toilet or replacing flapper and fill valve, it was decided with a very patient, 'Ron the Plumper' to replace the inners of the toilet and I'm very pleased with his work. He noticed that my toilet wasn't ready to go to Dumpsterland.

The company 'RooterGuy' gave me a very fair price and I definitely will call on them again. I didn't give them the full five star since there was some pricing negotiations and understanding why charges are being applied but I do appreciate that they came out on a Saturday and got the job done.

Good job! My experience with Brent was great he was here on time within the window of expectation. The job was finished within two hours the smoothest part of my entire mitigation process, he was very thoughtful answered all my questions and was also very clean when he finished the job.

My experience with people over the telephone at the office was also very pleasant. Jeff P and his team did a great job explaining options for my hot water heater replacement and the installation went as planned without a hitch.

They weren't the cheapest but I felt they were the most professional, experienced and buttoned up installer and you can't put a price on that confidence. I'd use them again.

So, this review is actually from way back on 6/16/16. I apparently reviewed a RooterGuy in CA not the one I used in CO and meant to review...

Here's the review I posted. I still mean every word.

Chris is great! He came out yesterday to take a look at what needed to be repaired (entire toilet reset) and what would be needed... It was going to be a tough job given how the toilet was grouted down and a few other factors...

He came early the next day ready to work. He worked hard, was extremely friendly, and knew what he was doing.

He made sure he was efficient but got things done properly. Even when some sink pipes broke unexpectedly for what was supposed to be an easy repair, he fixed it quickly.

RooterGuy Plumbing is very fair in their pricing and based on Chris, excellent licensed plumbers. I'll be calling RooterGuy again with any future plumbing issues! They new what was wrong and were able to fix the problem quickly.

The man also told me what the floor drain was and how it wasn't functioning properly. I was able to find a part that solved the back flow problem! Wow.

Most unprofessional company I have dealt with in a long time. Gary J.

Showed up at our house to give an estimate on the sewer line. First thing he does is uses our bathroom and leaves a huge mess after taking a #2.

Then he hits on my 9 month pregnant wife. Then refuses to use the scoping video we already had and told us it would be $225 to re-scope after I was already told a re-scoping wasn't necessary.

Then says our chain link fence is flimsy and needs replaced and that he is writing that in his report. WTF.

I cant speak to quality of work, but in my experience, the quality of employees is usually a direct reflection of what you can expect. Would avoid.

I was doing some research to determine pricing for a sewer line replacement and I made the mistake of putting my information in HomeAdvisor. They gave my info to this company and they called, emailed, and left voicemails 6 times each in the last 24 hours.

On the last call I answered to have them remove me from their call list as any customer would after being harassed like that. The woman calling me told me I was wrong and they they only called 3 times then promptly hung up on me.

No idea if they do quality work or not but I frankly don't care if they treat customers like that. A COMPANY THAT KNOWS HOW TO RIP YOU OFF! Our one of the toilets were clogged, so we called them.

The guy said it will take him some time to take care of that, so he will charge us $125. My husband agreed and the guy started working on the toilet.

He was done in less than 10 seconds and guess what, WE GOT RIPPED OFF!!!!! Moreover, he even damaged our toilet. He left few scratch marks inside the toilet bowl.

IF YOU LOVE YOUR HARD EARNED MONEY, DO NOT USE THEM. My renter called this company to get something out of the toilet.

The first technician made a mistake but the company came out the next day and fixed it entirely. James and Eric were amazing, polite and professional.

The owner Russ really cares about his customers because he went above and beyond to make it right. I would definitely use them again.

Not impressed yet. I called and emailed yesterday and still have not heard back.

I found their number on a sticker on the heater, not sure who installed it. I thought I would have had at least received an email to let me know when they'd be calling.

Have already called another company, spoke to a person and made an appointment within three hours. Just had a conversation with Russ who was very apologetic that no one called me back.

I want to make it clear that my review concerned only their communications issue. They have never performed any work for me in my house so I am not commenting on that.

We had a very difficult to find leak. Another well know plumber we called out couldn't find it.

RooterGuy's tech, Kris, fixed it well, for a reasonably charge, and quickly (the day after I called). I called Rooterguy LLC to replace a outdoor faucet (hose bib).

I had a Woodford faucet and needed it replaced because it was not opening. Home Depot had the same faucets for $33.

Brent with Rooterguy said his cost was $60. He would charge $325 initially to replace the faucet.

The final bill was negotiated $275. While Brent was here he indicated that the pressure on our line was 100 PSI.

Brent recommended installing a new pressure reducing valve for $530 to reduce the pressure. I called Mathew Rabii for a 2nd quote who as it turns out he is the owner of A-Reliable Plumbing and prefers to be the first contact with the company for his customers.

He and his assistant Mark showed excellent customer service while they were here. Matthew evaluated the situation and quickly determined we did not need a new pressure valve, all we needed was a crescent wrench to adjust the current valve to a lower pressure.

The pressure was reduced from 100 PSI to 70 PSI. Matthew only charged for a visit to the house $90 - versus Rooterguy who would have charged $530.

Seems as though we would have been greatly overcharged by Brent with Rooterguy. I highly recommend A-Reliable as a honest, fast and friendly company who I fully recommend for plumbing service.

I wish I had called A-Reliable initially to have my faucet replaced. I am guessing that I would've saved some money on that also.

JT Fischer, Denver, CO The experience I received from your customer service lady Brittany was amazing she kept me informed the while time of when your tech Steve would show up and made me feel comfortable the entire time. Thank you for everything After a backup, I asked these guys to come and "snake" shower and tub in basement (neither is used more than once per year).

The guy snaked the tub and reluctantly snaked the shower after saying there is no blockage; he charged $250. When I asked why there would be a backup if there is no detectable blockage, he suggested a camera guy come out; that guy didn't show when scheduled but came back after a second call.

He said the main drain (which had been replaced for $8000 several years ago) is underwater because of a "dip" and should be replaced again! For $3500 or thereabouts. He said he would refund my $250 and has never called back.....

So far, I can't say they are competent or reliable This company was recommended by a friend who has properties she manages. I needed a service line replaced.

They went above and beyond the call of duty. They had to tear apart my yard and were able to put it right back...

retaining wall and all. Funny thing, I had Applewood come out for a quote at the same time (awkward).

Applewood didn't even inspect anything. They just gave me a sales pitch and a ridiculously high quote (that they "give everyone" for this).

9,400. I kid you not.

They wouldn't replace the landscaping either. RooterGuy showed up, looked around; whipped out some tools; crawled into the crawl space; then, after Applewood left and gave me a lovely notepad and magnet, told me that a valve needed replacing, there was a gas line running parallel and yada yada yada.

Safety was a concern. He walked me through the entire process including where he would lay the dirt.

His quote was a third of the price. He met all promises.

He also took care of things that weren't on his list. There is absolutely no way that I would go with anyone else - ever.

Gordon is my new hero. First off, I always shop home repairs at HomeAdvisor.com and have never had a bad experience in the ten or so jobs I've hired out thru them.

See homeadvisor.com. So when I needed my sump pump repaired, I came by way of RooterGuy.

Gary showed up on time, evaluated my situation and gave me some options. Given the cost of the full blown repair, we decided to take a more conservative approach and see how things went.

A couple of weeks later, I called Gary back and told him my problem wasn't resolved and we agreed to take the more costly next step. This was one of those jobs that could have been an episode of "Dirty Jobs" but Gary got it done and I haven't had a problem since.

Great service at a fair price. I really appreciated Gary's sense of integrity.

He wasn't there to up sell me. He is very dependable, courteous and trustworthy.

You can't ask for anything more than that! Justin was polite and professional while replacing a toilet valve. Toilet works fine but unfortunately, Justin installed a right-handed toilet lever on a left-handed toilet (so it's upside down), which I didn't notice until after he had departed.

Since then, I've called three times and sent an online message but have not received any response. Are these guys still in business? So we moved forward with purchasing a new W/D and had it installed downstairs.

On the first load, the drain backed up and started spewing water all over our basement. We turned the machines off, got everything cleaned up and instantly called RooterGuy.

Kyle was able to come out the next day to look into everything. He started by making sure it wasn't a volume issue, so put water down the drain.

Up the drain comes muddy, black water. Got that cleaned up with the Shop Vac and decided to snake the drain to get whatever it was out of the way.

Started by going down the pipe where the washer drains and then decided to move down the pipe to snake through a Studor vent towards the drain. Opened the vent, started snaking and sure enough, out comes the same muddy, black water all over.

Clog was definitely loose. We started running water into the drain and eventually the water ran clear and free to the main.

Seems like someone poured sand or some sort of similar material down the drain and it solidified in the P-trap. Once everything was cleaned up, we started the machine and Kyle stayed to watch it drain a few times to make sure all was good.

We've since done four loads of laundry with no issue whatsoever. Huge thanks again to RooterGuy for their prompt and helpful service.

I have been using Rooter Guy for plumbing issues with my rental properties for years and they always provide good service and great prices. I would recommend Rooter guy plumbing to anyone needing a good plumber.

Russ the owner is awesome! I had an issue with my bathroom faucet which is old school and I had one of his guys come out to fix it. The guy that came out to fix it was not aware of parts that that needed to be replaced.

So the work was not completed has we thought after he left. Russ took care of the problem right away.

Great service and a great staff! Will use them again! E.Carter Boulder Co. RooterGuy is professional, prompt, and courteous.

While I was not able to meet them in person, my tenent did. Soon after their visit (within an hour of our call for help,) the email with estimate clearly stated with scope of work in details arrived.

We are reviewing/awaiting other estimates; but what you have done for us so far really deserve a big shout out! Thank you, RooterGuy! Fantastic and highly recommend! I've used Rooterguy for repairing a leak, replacing a facet, install of sump pump pit, and replacement of sewer line. Very knowledgeable, professional, quality work, and at fair prices.

I called them up and explained my problem IN VERY SPECIFIC DETAIL and they assured me that they could help me. When the appointment time came and went the next day, I had to call them up to ask where they were.

After putting me on hold for a while, they assured me that their plumber would be there sometime in the next two hour window. They were stuck at another job.

About an hour later I get a call back saying that they were stuck at the other job and couldn't get to me today but could they come the next day. Having no choice, as I could not find somebody else to work on my specific equipment that could come before them, I agreed to the next appointment.

Finally the appointment time came and the plumber showed up and after spending about 30 seconds looking at my stuff he retreats to his truck to make a phone call. He then comes back and says "I can't work on your equipment, we don't do this kind of stuff".

So after wasting two full days of my time and costing me lots of money in lost revenue, they couldn't help me out. Stay away! They are disorganized and unprofessional.

Needed 3 toilets replaced and Yelped several vendors at 5:30 am on a Saturday. Got a call about 90 minutes later and an offer to come out immediately the same morning for a free no obligation quote.

Have not had any service done yet with them but wow on their response and customer service. Few companies deserve 5 stars as much as this company does.

I like this company and the people who work for it for too many reasons. It is refreshing to have a company in this business that makes an honest living by sticking to their quotes, being reasonable, and keeping their promises.

I also trust their judgment and I think that they have dynamic and effective ways to keep really big jobs reasonably priced. I've used this company on three different large jobs and they have so impressed me on each one.

Their consistent reliability has earned significant repeat business from me. My own business was recently runner up for one of the highest BBB ethics awards in the Denver/Boulder area...

Next year, if they get their name in the mix, I think RooterGuy would have a good shot at BBB. I took at look at their A+ BBB rating before hiring them.

I could not agree more. Nice work! Spent a day waiting for another company to come and they never showed.

Found RootGuy. They were able to come the next morning and clear my mainline quickly.

I'm thankful!'''.Read less