J&G Plumbing

Most customers praised J&G Plumbing for their quick response times and the courteousness of their staff. Many reviews mentioned the technicians' professionalism and expertise, particularly in emergency situations that required immediate assistance, such as leaks and back-ups. Several individuals highlighted moments when plumbers like George and Clifford arrived promptly, often within the estimated... Read more

Most customers praised J&G Plumbing for their quick response times and the courteousness of their staff. Many reviews mentioned the technicians' professionalism and expertise, particularly in emergency situations that required immediate assistance, such as leaks and back-ups. Several individuals highlighted moments when plumbers like George and Clifford arrived promptly, often within the estimated time, diagnosing their issues effectively and providing clear explanations of the problems and solutions. A recurring theme was the thoroughness of the service, with many customers appreciating the detailed work and follow-up communication that kept them informed throughout the process. Compliments were frequently directed toward the level of service in comparison to larger plumbing companies, with several reviewers electing to use J&G Plumbing for future needs due to the positive experiences they had. Conversely, there were critical reviews related to pricing practices. A few customers felt that the charges were excessive for the services rendered and expressed frustration at the lack of itemization and clarity in billing. One reviewer noted an experience where they believed they were taken advantage of due to being a senior citizen, comparing their charges unfavorably to those paying lower rates for similar services. This indicates a potential area for improvement in the transparency of pricing and communication regarding costs. Furthermore, there were isolated incidents of poor communication, especially regarding scheduling. A couple of customers reported not receiving follow-up calls or texts when appointments were made, leading to disappointment and a lack of trust. This inconsistency in communication negatively impacted their experience despite the overall positive feedback for service delivery. In summary, J&G Plumbing generally enjoys a strong reputation among its clients for prompt, courteous, and skilled service. However, to enhance customer trust and satisfaction, addressing concerns related to pricing transparency and improving communication practices would be beneficial. Read less