J J Lay Plumbing & Heating Company

The reviews for J J Lay Plumbing & Heating Company reflect a mixed sentiment, showcasing both significant praise and harsh criticism. Many customers commend the professionalism, expertise, and friendly nature of technicians like Jerry and Levi, highlighting their fair pricing and quality work across various plumbing and HVAC projects. Long-term clients express loyalty and satisfaction, indicating ... Read more

The reviews for J J Lay Plumbing & Heating Company reflect a mixed sentiment, showcasing both significant praise and harsh criticism. Many customers commend the professionalism, expertise, and friendly nature of technicians like Jerry and Levi, highlighting their fair pricing and quality work across various plumbing and HVAC projects. Long-term clients express loyalty and satisfaction, indicating a history of reliable service. However, starkly contrasting opinions reveal experiences of unprofessionalism, poor customer service, and a frustrating scheduling process. Some clients reported issues with follow-through on estimates, unexpected charges, and technicians not carrying necessary parts, leading to dissatisfaction. Overall, the company has solid supporters but is also facing significant criticism from unhappy customers who had negative encounters. Read less