Brothers Plumbing, Heating & Electric

A significant number of reviews highlight a consistent theme of overpricing. Many customers reported shock at the high rates charged for basic plumbing and electrical services, often finding quotes that were two to three times more expensive than competitors. Specific examples indicating predatory pricing, such as quotes for a simple garbage disposal installation ranging from $600 to $900, emphasi... Read more

A significant number of reviews highlight a consistent theme of overpricing. Many customers reported shock at the high rates charged for basic plumbing and electrical services, often finding quotes that were two to three times more expensive than competitors. Specific examples indicating predatory pricing, such as quotes for a simple garbage disposal installation ranging from $600 to $900, emphasized this issue. Reviewers frequently cited feeling coerced into unnecessary repairs or upgrades, reinforcing the notion of questionable integrity. Customer Service is another area of significant concern. Common complaints included unresponsive or rude customer support, long delays in service, and no-shows for scheduled appointments. Users noted a lack of proactive communication, with many customers left waiting or having to follow up persistently to resolve issues, contributing to an overall sense of frustration. Contrarily, a few reviews did mention positive experiences with specific technicians, noting their professionalism, thoroughness, and technical knowledge. These instances, however, were exceptions overshadowed by negative sentiments related to the company's operational framework. Even in cases where technicians excelled, the overall company practices detracted from the customer experience. One consistent factor across reviews was the mention of high-pressure sales tactics encouraging customers to enter service plans or sign up for maintenance contracts. Such strategies were perceived as manipulative, particularly targeting those less knowledgeable about plumbing and HVAC services. Moreover, dissatisfaction frequently arose from lack of transparency in pricing. Customers reported being charged service fees, only to face high additional costs without prior agreement on estimates. This lack of upfront pricing clarity cultivated distrust, leading consumers to question the fairness of the service provided. In conclusion, while Brothers Plumbing, Heating & Electric does have a handful of satisfied customers, the overwhelming sentiment in the reviews points towards a company that suffers from integrity issues, excessive pricing, and customer service failures, significantly diminishing its reputation in the competitive landscape of plumbing and HVAC services. Read less