1st Choice Pro Services

After analyzing the reviews, the overall sentiment towards 1st Choice Pro Services indicates that while the company has numerous strengths, there are critical flaws that vary in intensity across individual customer experiences. Positive Aspects:Professionalism and Expertise: Many reviewers highlight the professionalism of the technicians employed by 1st Choice. Names like Brandon and Adrian are m... Read more

After analyzing the reviews, the overall sentiment towards 1st Choice Pro Services indicates that while the company has numerous strengths, there are critical flaws that vary in intensity across individual customer experiences. Positive Aspects:Professionalism and Expertise: Many reviewers highlight the professionalism of the technicians employed by 1st Choice. Names like Brandon and Adrian are mentioned frequently, with customers appreciating their knowledge and ability to communicate technical details clearly.Responsive Service: Numerous customers note the quick response times of the company, especially in emergency situations like water heater breakdowns and furnace failures, emphasizing their commitment to customer needs.Quality of Work: Many clients report satisfactory experiences with the repairs and installations performed, indicating an overall high level of competence in handling plumbing and heating systems.Long-term Relationships: Several reviews reflect a pattern of repeat business, showcasing that many customers are loyal to 1st Choice due to their previous positive experiences over many years. Negative Aspects:Pricing Concerns: A significant number of reviews express dissatisfaction with the pricing structure, labeling it as high and in some cases, "ridiculous." Customers have expressed surprise at the bills received after service, suggesting an inconsistency in communicated costs versus actual fees.Additional Fees: There are complaints regarding unexpected charges such as a "trip fee" after declining service. This has led to negative sentiments about customer service practices and transparency.Service Inconsistency: Some reviewers report negative experiences with the quality of service provided Read less