Superior Mile High Plumbing

The feedback on Superior Mile High Plumbing, particularly regarding Hector, reveals several key trends:Quality of Work: Most reviews indicate a high level of satisfaction with the workmanship provided by Hector. Customers mention his attention to detail and ability to address multiple plumbing issues effectively. However, one review starkly contrasts this positive perception, detailing a serious c... Read more

The feedback on Superior Mile High Plumbing, particularly regarding Hector, reveals several key trends:Quality of Work: Most reviews indicate a high level of satisfaction with the workmanship provided by Hector. Customers mention his attention to detail and ability to address multiple plumbing issues effectively. However, one review starkly contrasts this positive perception, detailing a serious concern with a water leak after a job, pointing to a gap in oversight for specific repairs.Communication and Professionalism: Reviewers consistently highlight Hector's strong communication skills, noting that he explains the work and costs clearly before proceeding. Customers appreciate his personable approach and feel confident in his assessments and recommendations. This transparency contributes to a positive customer experience.Timeliness and Reliability: Hector is frequently described as prompt and reliable, completing jobs within a reasonable timeframe and showing up as promised. This aspect contributes significantly to the positive sentiment surrounding his services.Customer Trust and Recommendation: Many reviews state that customers would recommend Superior Mile High Plumbing to others based on their experiences. Repeat customers express satisfaction with Hector's work, indicating a potential for loyalty and continued business.Mixed Experiences with Accountability: While most reviews are favorable, the negative review regarding the leak from the sewer pipe complicates the overall sentiment. The customer's dissatisfaction stems not only from the initial plumbing issue but also from Hector's response, which they felt lacked accountability. In summary, while the general sentiment towards Superior Mile High Plumbing is positive, supported by strong customer service and quality work, there are critical areas for improvement, particularly regarding thoroughness in repairs and after-service accountability. Addressing these issues may help the company enhance overall customer satisfaction and trust. Read less