M & N Plumbing Supply Company

The reviews indicate a clear pattern of dissatisfaction with the customer service experience at M & N Plumbing Supply Company. A key issue identified across the feedback is the lack of proactive communication from employees, particularly after orders are supposedly placed. Customers reported that they never received returned calls despite multiple attempts to reach different staff members, contrib... Read more

The reviews indicate a clear pattern of dissatisfaction with the customer service experience at M & N Plumbing Supply Company. A key issue identified across the feedback is the lack of proactive communication from employees, particularly after orders are supposedly placed. Customers reported that they never received returned calls despite multiple attempts to reach different staff members, contributing significantly to the frustration expressed.Lack of Communication: Reviewers consistently noted that once the initial order was placed, there was little to no follow-up from the staff. Even after multiple calls and messages were left, customers felt ignored and received no updates regarding their orders.Disorganization in Order Processing: There was a notable confusion regarding whether orders were placed at all, as one reviewer mentioned a staff member, Cameron, admitting that the original order was never placed. This suggests a troubling level of disorganization within the company's order management processes.Staff Professionalism vs. Service Delivery: While some customers commented on the politeness of the staff during their initial interactions, this did not translate into effective problem resolution or service delivery. The contrast between staff demeanor and actual service outcomes led to a perception of insincerity and ineffectiveness.Trust Erosion: As the negative experiences accumulated, customers expressed a complete loss of trust in M & N Plumbing Supply Company, with one reviewer concluding they would not place any orders again, even for basic items.Exit Strategy to Competitors: The prevailing sentiment among reviewers leans towards abandoning the company altogether, with many stating they would take their business elsewhere due to the inadequate service received. In summary, the negative sentiment stems from poor customer service, lack of follow-up, and a breakdown in trust, which collectively cast the company in an unfavorable light among its clientele. Read less