Braconier

The overarching sentiment towards Braconier Mechanical & Plumbing Services is predominantly negative, with multiple reviews illustrating significant dissatisfaction primarily due to the following points:Billing Practices: A central theme across numerous reviews is frustration regarding the company's billing policies. Customers noted that charges began upon the technician's departure from their pre... Read more

The overarching sentiment towards Braconier Mechanical & Plumbing Services is predominantly negative, with multiple reviews illustrating significant dissatisfaction primarily due to the following points:Billing Practices: A central theme across numerous reviews is frustration regarding the company's billing policies. Customers noted that charges began upon the technician's departure from their previous job, which they felt unfairly inflated their bills, especially when actual work performed was limited. Reviews highlight multiple instances where customers found themselves charged for the technician's travel time and other non-productive activities, leading to feelings of being overcharged for very basic services.Customer Service Issues: Customers frequently reported poor customer service, specifically in terms of responsiveness and accountability. Instances where technicians were dismissive or uncommunicative about job costs and procedures were common. Additionally, certain customers felt their concerns were inadequately addressed, with management consistently failing to demonstrate genuine care about customer satisfaction.Technical Competence: The technical abilities of some technicians came into question, as customers described dissatisfaction with the handling of their issues. There were serious allegations that recommended fixes were misdiagnosed, failing to resolve the customer's problem adequately. Complaints were made about technicians taking excessive time for minor tasks, which contributed to further dissatisfaction regarding value for money.Variability of Experiences: A few positive reviews stood out where customers highlighted the professionalism of individual technicians and the quality of specific jobs performed (e.g., installation of new equipment). However, these positive stories starkly contrast with numerous negative reviews of service failures, showing a lack of consistency in service quality across interactions.Frustration and Disappointment: A strong emotional undertone persisted throughout the reviews, with customers expressing feelings of betrayal and disappointment after trusting the company with their home maintenance needs. Many noted they would not return to Braconier for future services and would advise others to avoid the company. Overall, the sentiment emanating from this set of reviews reveals a troubled service reputation, primarily due to questionable pricing practices, inconsistent service quality, and inadequate customer care. While some customers experienced satisfactory service, the overwhelming majority of feedback suggests significant room for improvement in both operational practices and customer relationship management. Read less