Wood Rd Construction

The sentiment around Wood Rd Construction is quite divided. On one hand, there are severe criticisms aimed at the owner, Kris, labeling him as dishonest and incompetent. Reviews mention experiences where customers felt misled about the quality and cost of services rendered, describing them as being "cheap" despite being advertised as "high end." This indicates a concern about transparency and trus... Read more

The sentiment around Wood Rd Construction is quite divided. On one hand, there are severe criticisms aimed at the owner, Kris, labeling him as dishonest and incompetent. Reviews mention experiences where customers felt misled about the quality and cost of services rendered, describing them as being "cheap" despite being advertised as "high end." This indicates a concern about transparency and trustworthiness from the management, leading to a negative sentiment among frustrated customers. Conversely, there are positive experiences primarily centered around Jarrod, the master plumber and co-owner, who has been noted for his effective communication and swift response times. Customers appreciate his professionalism and attention to detail, particularly in emergency situations, such as the instance when he was able to resolve a plumbing issue quickly before a family dinner. This contrast in experiences underscores a potential disparity in service quality, possibly reflecting inconsistencies in operations or management practices within the company. Common findings suggest a need for improved customer service and follow-up processes, as multiple reviews highlighted radio silence after issues were reported. However, specific responders, particularly Jarrod, have received commendation for their skill and customer care. Moving forward, addressing internal communication and accountability, enhancing customer service protocols, and ensuring consistency in service quality could help improve Wood Rd Construction's overall reputation and customer satisfaction. Read less