Smith Plumbing, Heating, Cooling & Electrical

The reviews indicate a clear pattern of customer dissatisfaction with Smith Plumbing, Heating, Cooling & Electrical.Service Quality: Multiple reviewers expressed concern over the quality of service they received. One reviewer noted that a technician spent only a minute at their furnace without performing necessary tasks such as cleaning or replacing filters, which is seen as unacceptable for a pai... Read more

The reviews indicate a clear pattern of customer dissatisfaction with Smith Plumbing, Heating, Cooling & Electrical.Service Quality: Multiple reviewers expressed concern over the quality of service they received. One reviewer noted that a technician spent only a minute at their furnace without performing necessary tasks such as cleaning or replacing filters, which is seen as unacceptable for a paid service. This has created an impression of negligence and inadequacy in service delivery.Upselling Practices: Customers reported feeling pressured into additional purchases, such as memberships for services that one would typically expect to be covered under maintenance contracts. The upselling approach appears to contribute to negative feelings towards the company's business practices, with reviewers questioning the integrity of the services provided.Scheduling and Reliability Issues: There are significant complaints about scheduling and reliability. One user mentioned that a technician failed to show up for an appointment concerning a GFI outlet. This lack of reliability further compounds the dissatisfaction felt by customers, who expect timely and professional service.Customer Communication: Although some reviewers acknowledged that the company's representatives were apologetic, this does little to mitigate the overall negative experience. Apologies do not substitute for the quality service that customers anticipate when they reach out for professional help.Overall Value: Customers felt that the fees charged did not correlate with the level of service provided. Many felt that their time and money had been wasted, leading to a definite lack of trust in the company. In conclusion, collective sentiments from the reviews suggest that Smith Plumbing, Heating, Cooling & Electrical needs to significantly improve its service delivery, communication, and reliability to rebuild customer trust and sentiment. Read less