Overview of Company Customer Sentiment Analysis in May
This single review paints an extremely negative picture across all four dimensions. The contractor presented well initially (professionalism score slightly elevated for first impression) but failed to communicate about incomplete work, did not honor the waste disposal clause in the contract, and refused to cover the cost of a repair he caused — driving professionalism very low. Pricing received ... Read more
This single review paints an extremely negative picture across all four dimensions. The contractor presented well initially (professionalism score slightly elevated for first impression) but failed to communicate about incomplete work, did not honor the waste disposal clause in the contract, and refused to cover the cost of a repair he caused — driving professionalism very low. Pricing received a marginally higher score only because the reviewer noted a competing licensed contractor quoted lower, suggesting this contractor was not even the most affordable option. Project completion is near-zero: multiple line items explicitly paid for were left unfinished, including unconnected drains, loose shower walls, incomplete drywall, and untrimmed rooms. Experience scores are critically low given the volume and severity of workmanship errors — drilling into the main plumbing stack, uneven tile, crooked countertop cuts, and improperly installed doors all point to a serious lack of technical skill. Read less