Peak Flow Plumbing

The majority of the reviews reflect a high level of satisfaction with Peak Flow Plumbing's services. Reviewers commend the skills and knowledge of the technicians, especially Craig, the service manager. Positive aspects frequently mentioned include:Expertise and Professionalism: Customers praised the technical proficiency of the staff, noting their ability to resolve complex plumbing issues effici... Read more

The majority of the reviews reflect a high level of satisfaction with Peak Flow Plumbing's services. Reviewers commend the skills and knowledge of the technicians, especially Craig, the service manager. Positive aspects frequently mentioned include:Expertise and Professionalism: Customers praised the technical proficiency of the staff, noting their ability to resolve complex plumbing issues efficiently. Specific mentions of thorough diagnostics and quick repairs strengthen this sentiment.Communication: Effective communication from staff members was another common theme. Many reviews highlighted how well Craig and the dispatcher, Amanda, kept customers informed throughout the service process, which significantly enhanced the overall customer experience.Respect and Care for Property: Reviewers consistently noted that the team was respectful of their homes, emphasizing the importance of cleanliness and care during repairs. This attention to detail leaves a positive impression on customers.Timeliness of Service: Several customers appreciated the promptness of the service, noting that the team arrived quickly and completed their work without unnecessary delays. Timeliness appears to be a strong selling point for the company. In stark contrast, one review brings a negative light on the company, pointing out issues related to pricing transparency and a perceived lack of professionalism from one staff member. This review indicates a situation where the quoted price changed significantly, leading to frustration for the customer. The language used suggests a poor interaction, which may tarnish the overall perception for potential customers regarding pricing policies. In summary, Peak Flow Plumbing has garnered strong positive feedback for its skilled and professional team, effective communication, and respectful service. However, it must address concerns around pricing practices and ensure that all staff maintain a standard of professionalism to sustain its positive reputation. Read less