Parkey

The reviews for Parkey's Heating, Plumbing, & Air Conditioning reveal a strong dichotomy in customer experiences, indicating both positive and highly negative sentiments.Positive Aspects: - Quality of Work: Certain technicians, especially those mentioned by name (e.g., Hugo and Dillion), received commendations for their professionalism, thoroughness, and willingness to engage with customers. Ma... Read more

The reviews for Parkey's Heating, Plumbing, & Air Conditioning reveal a strong dichotomy in customer experiences, indicating both positive and highly negative sentiments.Positive Aspects: - Quality of Work: Certain technicians, especially those mentioned by name (e.g., Hugo and Dillion), received commendations for their professionalism, thoroughness, and willingness to engage with customers. Many happy customers reported satisfaction with installations of units like furnaces and water heaters, praising the technicians' knowledge and efficiency. - Specific Positive Transactions: Some clients noted successful previous interactions with the company, emphasizing that technicians provided excellent maintenance and repair services. Certain reviews highlight that responsible pricing for the quality of installations justified the slightly higher fees compared to competitors.Negative Aspects: - Customer Service Failures: A recurring theme in many reviews is the lack of systematized customer service strategies, manifested through missed appointments, poor communication (no-call/no-show instances), and dismissive responses from staff when complaints arose. Numerous customers reported that they felt ignored or undervalued, which led to them seeking alternatives. - Overcharging and Hidden Fees: Several clients voiced concerns about unexpected charges that seemed excessive or unjustified. Commenters expressed feeling 'swindled' when compared to estimates provided, highlighting a trend where the final cost exceeded initial quotes significantly, particularly if additional repairs were not disclosed upfront. - No Response or Follow-up: Complaints about the lack of callbacks after inquiries or issues occurred frequently, leaving customers with unresolved problems and no clarity on next steps. This echoed a sense of unprofessionalism that influenced overall feelings towards the brand.Mixed Experiences: Several clients mentioned having been long-time customers of Parkey's while struggling with growing dissatisfaction over the past years. This suggests an acknowledgment of a drop in service standards which has led past supporters to reconsider their loyalty. Some customers exhibited a sense of loyalty tied to particular technicians, despite overall dissatisfaction with the company's management and service practices. Overall, while individual staff members might be providing great service and instilling customer trust, the company's overall operational management Read less