Mr. Rooter Plumbing of Colorado Springs

Mr. Rooter receives strong praise for individual technician professionalism, friendliness, and responsiveness across a large volume of reviews, with many customers specifically naming technicians like George, Benjamin, Adrian, Brent, and Mya as standouts. However, the pricing dimension is significantly dragged down by a recurring and credible pattern of complaints alleging upselling, inflated quot... Read more

Mr. Rooter receives strong praise for individual technician professionalism, friendliness, and responsiveness across a large volume of reviews, with many customers specifically naming technicians like George, Benjamin, Adrian, Brent, and Mya as standouts. However, the pricing dimension is significantly dragged down by a recurring and credible pattern of complaints alleging upselling, inflated quotes for unnecessary excavation or pipe replacement, and charges described as excessive — this is not isolated to one or two reviews but appears across multiple years and multiple reviewers. Project completion is mixed: many jobs are completed efficiently and same-day, but there are serious documented failures including incomplete work, a flooded basement from improper toilet installation, a sewer drain that re-blocked within weeks with no warranty honored, and one case of property damage left unresolved. Experience scores moderately well due to many positive mentions of technical skill, but is tempered by multiple reviews describing incorrect diagnoses, wrong materials used (e.g., wax seal on wall-mounted toilet), and work that had to be redone by other companies. Read less