Merastone Plumbing

Professionalism is the most heavily weighted dimension and is severely dragged down by multiple explicit no-show incidents across three separate reviews, a defensive and uncomfortable interaction over billing, and a two-hour late arrival — these are not isolated complaints. Pricing is mixed: several reviewers praised reasonable or fair pricing, but one detailed review documents undisclosed charg... Read more

Professionalism is the most heavily weighted dimension and is severely dragged down by multiple explicit no-show incidents across three separate reviews, a defensive and uncomfortable interaction over billing, and a two-hour late arrival — these are not isolated complaints. Pricing is mixed: several reviewers praised reasonable or fair pricing, but one detailed review documents undisclosed charges, a price change on the vanity, and unapproved parts replacement, which significantly undermines trust in transparent quoting. Project completion is similarly split — positive reviews describe jobs finished thoroughly with callbacks honored, but no-shows, an unresolved double-charge complaint, and a post-service leak caused by detached pipes pull the score down considerably. Experience scores highest, with multiple reviewers specifically praising Shawn's technical knowledge, problem-solving (notably the $8,000 vs. $800 boiler example), and quality of workmanship, though the detached pipe leak introduces a meaningful negative data point. Read less