McCarthy Plumbing

Positive Experiences: The majority of praising reviews highlight individual employees, like Daryl, who are described as efficient, friendly, and skilled at their trade. Customers appreciate prompt responses to plumbing emergencies, and many repeat mentioning their willingness to use and recommend McCarthy Plumbing for future jobs. The quality of workmanship is frequently commended.Customer Service... Read more

Positive Experiences: The majority of praising reviews highlight individual employees, like Daryl, who are described as efficient, friendly, and skilled at their trade. Customers appreciate prompt responses to plumbing emergencies, and many repeat mentioning their willingness to use and recommend McCarthy Plumbing for future jobs. The quality of workmanship is frequently commended.Customer Service Complaints: A notable number of reviews, especially recent ones, focus on poor customer service received, pointing primarily to Linda's responsiveness and demeanor. Instances of unreturned calls and perceived rudeness have led to customers feeling undervalued and frustrated.Billing Confusion: Various reviews reported dissatisfaction with billing practices, particularly regarding travel fees that customers felt were not adequately explained prior to service. Customers expressed feeling misled about charges related to travel time, which led to disputes and dissatisfaction with their overall experience.Service Inconsistency: Some reviews indicated that while the quality of plumbing work was often commendable, there were significant instances of shoddy work or oversight in the execution of services, including issues with installations and no follow-ups post-service. A couple of customers noted a decline in service quality that suggested potential management or ownership changes.Mixed Recommendations: While many customers are eager to recommend McCarthy Plumbing based on past experiences, the recent mix of helpful and disappointing reviews has left some hesitant to endorse the company, citing unpredictability in service quality and responsiveness. In conclusion, McCarthy Plumbing experiences a split opinion in its customer reviews, with a clear need for enhanced customer service standards and transparent billing practices to maintain and strengthen its reputation amid existing, loyal clientele. Read less