Furnace Universe

Customer Service Experience: The company has received praise for its friendly service and quick response times. Positive feedback emphasizes easy communication and personable interactions, particularly from a technician named Eric, who has been highlighted for being polite and effective in his work.Quality of Work: The most significant concern across multiple reviews centers around the quality of ... Read more

Customer Service Experience: The company has received praise for its friendly service and quick response times. Positive feedback emphasizes easy communication and personable interactions, particularly from a technician named Eric, who has been highlighted for being polite and effective in his work.Quality of Work: The most significant concern across multiple reviews centers around the quality of the air duct and dryer vent cleaning services performed. Many customers reported that vents were not actually cleaned, with several specifically mentioning that covers were not removed during the cleaning process, leaving behind dirt and dust. This has led to allegations of dishonesty in service claims.Health and Safety Risks: Several reviewers mentioned health issues that arose from the allegedly inadequate cleaning, including one account of a respiratory infection attributed to dust blowing out of the vents after the service was supposedly completed. Such claims significantly affect the perceived reliability and professionalism of the company.Refund Issues: There are reports of customers seeking refunds due to dissatisfaction with the service but not receiving them. This has compounded feelings of frustration and distrust towards the company, with several reviewers labeling them as "scam artists."Regulatory Concerns: Some reviews raised alarms about the company Read less