Excellent Plumbing, Heating & Mechanical

The reviews depict a polarized experience with Excellent Plumbing, Heating & Mechanical. Positive feedback frequently mentions Rick's quick response time, professionalism, and willingness to provide advice and cost-saving solutions. For example, several customers praised him for resolving urgent plumbing issues efficiently and demonstrating a customer-centric approach, such as taking time to expla... Read more

The reviews depict a polarized experience with Excellent Plumbing, Heating & Mechanical. Positive feedback frequently mentions Rick's quick response time, professionalism, and willingness to provide advice and cost-saving solutions. For example, several customers praised him for resolving urgent plumbing issues efficiently and demonstrating a customer-centric approach, such as taking time to explain the work done. In such cases, reviewers felt satisfied with the value they received, emphasizing trust in his skills and willingness to return for future work. Conversely, the negative reviews reveal significant concerns regarding pricing transparency and service delivery. Some customers reported being charged exorbitantly for seemingly small tasks, expressing frustration over unexpected costs related to drive time and repairs that seemed to take longer than necessary. Complaints about Rick's communication and the quality of work were also prevalent, with multiple reviewers stating that he appeared unprofessional and unorganized, leading to canceled appointments and delays in service. Another recurring theme in the negative reviews was the perception of Rick's expertise; while some affirmed his abilities, others felt he was not adequately skilled, relying instead on telephone support for repairs. This inconsistency led to a lack of trust among certain customers. Overall, while there are commendable aspects of Excellent Plumbing, Heating & Mechanical, particularly regarding some of Rick's repair work and customer service, there exists a significant need for improvement in professionalism, transparency, and reliability. Customers seeking plumbing services should weigh both the positive experiences and numerous critical feedback before making a choice. Read less