Doc’s Drain Cleaning

Doc's Drain Cleaning shows strong technical competence and generally fair pricing, with many customers praising quick response times and effective problem-solving. However, professionalism scores are significantly dragged down by multiple documented instances of poor customer service, including hostile phone interactions, no-shows, unresponsiveness, and failure to honor guarantees. While skilled t... Read more

Doc's Drain Cleaning shows strong technical competence and generally fair pricing, with many customers praising quick response times and effective problem-solving. However, professionalism scores are significantly dragged down by multiple documented instances of poor customer service, including hostile phone interactions, no-shows, unresponsiveness, and failure to honor guarantees. While skilled technicians like Cory and Richard receive consistent praise, management (particularly Sandy) and some field staff (Chris, Barry) have created serious service failures. The company demonstrates inconsistency: excellent work quality paired with unreliable follow-through and defensive customer service when issues arise. Read less