CW’s Plumbing and Hot Water Heat

CW's Plumbing presents a deeply mixed picture across its review history. Professionalism is the most-mentioned dimension and is severely dragged down by multiple explicit, detailed accounts of rude, abusive, and dismissive behavior from the owner (Cort) and staff — including yelling at customers and contractors, hanging up on callers, and insulting a customer's home. These negative incidents are... Read more

CW's Plumbing presents a deeply mixed picture across its review history. Professionalism is the most-mentioned dimension and is severely dragged down by multiple explicit, detailed accounts of rude, abusive, and dismissive behavior from the owner (Cort) and staff — including yelling at customers and contractors, hanging up on callers, and insulting a customer's home. These negative incidents are partially offset by several reviews praising responsiveness, politeness, and professional demeanor from other technicians (notably Tom and Mike). Pricing received mixed signals: one reviewer praised transparent, as-quoted pricing, while another described paying $320 for unresolved work and being charged time-and-a-half to fix a technician's own mistake — a significant ethics concern. Project completion scores reflect a pattern of quick, successful jobs in positive reviews but one notable instance of an incomplete, abandoned job with no resolution. Experience is similarly split, with praise for Cort's decades of knowledge and honest diagnosis on one hand, and a damning account of a technician billing 2.5 hours to self-educate on a tankless water heater system on the other. Read less