Cardinal Services

Cardinal Services earns strong marks across all four dimensions, with particular strength in technical experience and project completion — the dominant theme across dozens of reviews is succeeding where multiple other companies (Roto Rooter, Uptown Plumbing, etc.) had failed, often saving customers thousands of dollars in unnecessary excavation or pipe replacement. Professionalism is broadly pos... Read more

Cardinal Services earns strong marks across all four dimensions, with particular strength in technical experience and project completion — the dominant theme across dozens of reviews is succeeding where multiple other companies (Roto Rooter, Uptown Plumbing, etc.) had failed, often saving customers thousands of dollars in unnecessary excavation or pipe replacement. Professionalism is broadly positive, with many reviewers praising punctuality, communication, and courtesy, though a handful of reviews (notably the 1-star reviews from 2009, 2010, and 2013) document specific incidents of rudeness, a missed drain, and a technician smoking inside a customer's home, which meaningfully temper the score. Pricing receives the lowest dimension score: while many reviewers describe rates as fair or reasonable, several explicitly note the cost is steep (especially for emergency/holiday/weekend calls), one reviewer disputed the hourly rate as too high for short jobs, and one 1-star review cited overpricing and rude pushback when negotiating. Project completion is high but not perfect — one review documents a missed drain that caused carpet damage, and one early review notes a job that could not be completed due to a genuinely broken pipe (though the technician handled it professionally). The review base spans over two decades (2001–2025), which limits the recency-weighted reliability of the overall picture. Read less