B&L Plumbing

3.3 /5 (36 Reviews Analyzed)
Workman Score
77.5/100
Based on
118 reviews analyzed
Yelp Angi Thumbtack Thumbtack Google Google
Score Data Quality
Strong evidence
All dimensions well covered

Overview of Company Customer Sentiment Analysis in March

The reviews for B&L Plumbing reveal a deeply divided sentiment among customers, with many expressing good initial impressions of courteous service and prompt support. However, a significant number of reviews highlight severe dissatisfaction regarding unexpected pricing and perceived unethical practices when it comes to quoting costs. Many customers report being quoted low prices over the phone onl... Read more

Services Offered Verified by Business

Hot water recirculation pump installation
Hot water recirculation pump repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Water heater installation
Water heater repair

Business Details

Workman Score

  • Price-friendly
    30%
  • Professionalism
    50%
  • Experience
    60%
  • Completion
    50%

Overview of Company Customer Sentiment Analysis in March

Customer Service Experience: Many customers noted that initial contact with the office and technicians was friendly and responsive. Sherry and Chelsea, in particular, received accolades for their customer service skills, making customers feel valued and reassured. However, experiences were often marred by in-person service that failed to meet the promised standards, leading to frustration.Pricing ... Read more

    Other Related Plumbing Services in Colorado Springs

    What does the Wise Workman score mean?
    <70 Low
    71–80 Moderate
    81–100 High
    77.5
    WW Score
    What things affect the Wise Workman score?
    Price-Friendly
    💰Professionalism:
    Experience
    🛠️Project
    Completion

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