BestWay Mechanical

The reviews showcase a clear pattern of dissatisfaction across various service encounters via BestWay Mechanical, primarily through referrals from American Home Shield (AHS). A recurring theme is the company's tendency to provide inflated estimates for repairs, with accusations of attempting to charge customers for unnecessary services. One review noted a straightforward repair quoted at $800 when... Read more

The reviews showcase a clear pattern of dissatisfaction across various service encounters via BestWay Mechanical, primarily through referrals from American Home Shield (AHS). A recurring theme is the company's tendency to provide inflated estimates for repairs, with accusations of attempting to charge customers for unnecessary services. One review noted a straightforward repair quoted at $800 when it was completed later by another plumber for just $200. This kind of pricing strategy appears not to be isolated, contributing to claims of the company's greed manipulations. Furthermore, customer service encounters are consistently described as distressing. Many users reported technicians who were either lacking in basic professionalism or outright rude, with comments detailing dismissive attitudes during consultations. Instances of technicians arriving late or failing to communicate effectively also arose frequently. In several occasions, appointments were missed or rescheduled with no notice, which compounded customer frustrations, particularly when crucial repairs were urgently needed, like air conditioning during the summer heat. Communication breakdowns are another critical issue mentioned repetitively. Customers have highlighted difficulties in reaching the company for follow-ups on scheduled services, leading to prolonged waits for repairs and unanswered queries. This chronic lack of responsiveness often left customers feeling ignored and devalued. A small minority of reviews do note positive experiences, praising technicians who were timely and efficient, as well as some indicating satisfactory repairs. However, the predominance of negative experiences against these isolated positive remarks suggests that the company struggles significantly in maintaining a consistent level of service and professionalism. Overall, the overwhelmingly negative sentiment surrounding BestWay Mechanical indicates severe potential risks for consumers, especially those relying on their services through AHS, marking them as a company that consumers should approach with caution. Read less