Affordable Plumbing Heat & Electrical

Professionalism scores moderately because individual technicians are frequently praised for courtesy, punctuality, and communication, but the company is repeatedly criticized for dispatcher failures, no-shows, broken promises, rude managers, and billing disputes — creating a sharp split between field staff quality and organizational reliability. Pricing is the most damaging dimension: an overwhe... Read more

Professionalism scores moderately because individual technicians are frequently praised for courtesy, punctuality, and communication, but the company is repeatedly criticized for dispatcher failures, no-shows, broken promises, rude managers, and billing disputes — creating a sharp split between field staff quality and organizational reliability. Pricing is the most damaging dimension: an overwhelming volume of reviews across multiple years explicitly describe charges as outrageous, deceptive, or 2–10x competitor rates, with multiple reviewers citing specific dollar comparisons that confirm systematic overpricing; only a small minority found pricing fair or competitive. Project completion is mixed — many jobs are completed satisfactorily, but a meaningful cluster of reviews describes abandoned work, failed callbacks, warranty disputes, incorrect installations (e.g., furnace installed upside down, unsealed units causing later damage), and sewer jobs left incomplete. Experience scores moderately because many individual technicians demonstrate genuine skill and problem-solving ability, but a recurring pattern of misdiagnosis — particularly recommending unnecessary full replacements for furnaces and water heaters — significantly undermines confidence in technical judgment at the organizational level. Overall, the WW Score reflects a company with capable field staff undermined by serious and consistent pricing, completion, and management integrity concerns. Read less