RiteWay Plumbing & Heating

The reviews for RiteWay Plumbing & Heating reflect a deeply negative sentiment overall, with multiple customers expressing frustration over poor communication, unfulfilled promises, and inadequate service quality. While there are a few positive mentions, they are overshadowed by significant complaints regarding unprofessionalism, lack of follow-through, and inadequate technical competence. A recur... Read more

The reviews for RiteWay Plumbing & Heating reflect a deeply negative sentiment overall, with multiple customers expressing frustration over poor communication, unfulfilled promises, and inadequate service quality. While there are a few positive mentions, they are overshadowed by significant complaints regarding unprofessionalism, lack of follow-through, and inadequate technical competence. A recurring theme is the disappointment in the service provided post-sale, suggesting a decline in quality since a change in ownership. Many customers advise against using the company, citing experiences that led them to seek services elsewhere. The detailed sentiment analysis reveals that customers overwhelmingly report frustrations regarding inadequate customer service and unreliable appointment management. Several users experienced canceled appointments without notice, leading to significant inconveniences, such as loss of workdays. Complaints about equipment failures and issues persisting post-installation frequently emerged, with many customers indicating that promised follow-ups and repairs were never completed. Customers also expressed dissatisfaction with technicians Read less