Rea Plumbing and Water Heater

3.2 /5 (11 Reviews Analyzed)

Overview of Company Customer Sentiment Analysis in January

The overall sentiment towards Rea Plumbing and Water Heater is predominantly negative, marked by experiences that highlight poor customer service and a lack of responsiveness. Several reviews illustrate significant dissatisfaction, particularly with Rob's communication, lack of follow-through on promises, and rude behavior towards clients. Although there are a few positive comments regarding timel... Read more

Services Offered Verified by Business

Hot water recirculation pump installation
Hot water recirculation pump repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Water heater installation
Water heater repair

Business Details

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Workman Score

  • Price-friendly
    80%
  • Professionalism
    30%
  • Experience
    70%
  • Completion
    80%

Overview of Company Customer Sentiment Analysis in January

Across the shared reviews, several themes emerge consistently. Firstly, the service quality, especially in terms of customer interaction, is a significant issue. Many customers report experiences of rudeness and dismissive behavior from Rob, with specific examples of him hanging up on clients and refusing to engage in discussions regarding their concerns. This lack of professionalism appears to al... Read more

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    What does the Wise Workman score mean?
    <80 Alert
    80–89 Poor
    90–99 Licensed
    100–120 Great
    >120 Excellent
    107
    WW Score
    What things affect the Wise Workman score?
    Price-Friendly
    💰Professionalism:
    Experience
    🛠️Project
    Completion

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