Colorado Plumbing & Gas Lines

The overall sentiment towards Colorado Plumbing & Gas Lines is predominantly positive, with numerous reviews praising the company for its excellent customer service and skilled workmanship. Customers repeatedly emphasize the friendly demeanor and professionalism of both Nick and Lilly, who appear to be key figures in the operations. Lilly is often mentioned for her helpfulness in scheduling and co... Read more

The overall sentiment towards Colorado Plumbing & Gas Lines is predominantly positive, with numerous reviews praising the company for its excellent customer service and skilled workmanship. Customers repeatedly emphasize the friendly demeanor and professionalism of both Nick and Lilly, who appear to be key figures in the operations. Lilly is often mentioned for her helpfulness in scheduling and communication, while Nick's technical expertise and willingness to go above and beyond are frequently lauded. Several reviews highlight specific instances where Nick identified additional problems during standard jobs, such as finding a vent issue or leaking pipes, and rectified them, often without extra charges. This commitment to thoroughness and customer satisfaction has led to strong trust from clients, with many stating they will choose Colorado Plumbing & Gas Lines for all their future plumbing needs. While many reviews are favorable, there are notable criticisms regarding service execution and communication. One dissatisfied customer described a situation where their instructions for gas line installation were overlooked, leading to additional costs and a frustrating experience. This instance illustrates a potential gap in communication that could be addressed to prevent similar misunderstandings in the future. Other reviews mention issues such as the company's service not meeting the expectations set by initial consultations, leading to feelings of disappointment and financial frustration. Despite these criticisms, they seem relatively isolated incidents when considered alongside the overwhelming positive feedback. Overall, the common themes from the reviews suggest that Colorado Plumbing & Gas Lines has a strong foundation built on customer service, trust, and competency. However, addressing the occasional lapses in execution and communication may further enhance their reputation and client satisfaction. Read less